Title: Hotel El Castillo - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel El Castillo Hotel in Cuernavaca with a 24-hour front desk and an indoor pool ## Photo gallery for Hotel El Castillo ![Courtyard - Hotel El Castillo (Cuernavaca)](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/888ff24b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Romantic Room, Courtyard View | Bathroom - Hotel El Castillo (Cuernavaca)](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/0ffd10eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Suite, City View | Terrace/patio - Hotel El Castillo (Cuernavaca)](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/f3954acf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool - Hotel El Castillo (Cuernavaca)](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/654fbfdb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, Multiple Beds, Smoking, Garden View | Courtyard view - Hotel El Castillo (Cuernavaca)](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/f4422ae7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel El Castillo creates a serene atmosphere for travelers seeking both comfort and convenience. Guests appreciate the practical amenities including laundry facilities, in-room WiFi, and the security of a 24-hour front desk staff ready to assist at any hour. ## Reviews 6.0 ## Popular amenities - Pool - Laundry - 24/7 front desk - Pet-friendly - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec. 14 - Dec. 15](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Romantic Room, Courtyard View ![Romantic Room, Courtyard View](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/cf8e277d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, Courtyard View ### Highlights Private indoor hot tub Flat-screen TV Down duvet Portable fan Rainfall showerhead Private bathroom Jetted bathtub Separate bathtub and shower - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 Queen Bed ![Standard Room, 1 Queen Bed](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/45db179c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed ### Highlights Flat-screen TV Down duvet Portable fan Separate bedroom Private bathroom Rainfall showerhead Free bottled water Cable channels - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Family Double Room ![Family Double Room](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/a5b7ad52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Double Room ### Highlights Flat-screen TV Down duvet Portable fan Private bathroom Rainfall showerhead Free bottled water Cable channels - Sleeps 5 - 1 King Bed and 1 Queen Bed ### View all photos for Superior Suite, City View ![Superior Suite, City View](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/a131a7bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, City View ### Highlights Separate dining area Separate sitting area Kitchenette Full-sized refrigerator/freezer Flat-screen TV Down duvet Portable fan Separate bedroom - 1 bedroom - City view - Sleeps 7 - 1 King Bed and 2 King Sofa Beds ### View all photos for Luxury Room, Balcony, Courtyard View ![Luxury Room, Balcony, Courtyard View](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/bd86d6e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, Balcony, Courtyard View ### Highlights Balcony Flat-screen TV Down duvet Portable fan Rainfall showerhead Private bathroom Hair dryer Free bottled water - Sleeps 4 - 1 King Bed and 1 Queen Sofa Bed ### View all photos for Deluxe Room, Multiple Beds, Smoking, Garden View ![Deluxe Room, Multiple Beds, Smoking, Garden View](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/c7c6cf5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Multiple Beds, Smoking, Garden View ### Highlights Flat-screen TV Down duvet Portable fan Private bathroom Rainfall showerhead Free bottled water Cable channels Laptop workspace - 438 sq ft - Sleeps 7 - 1 King Bed, 1 King Sofa Bed and 1 Queen Bed ## You may also like Ad ![Pool views, open select days](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/20300/20292/60759bd2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Fiesta Americana Sumiya Cuernavaca Sumiya - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,002 reviews CA $260 CA $312 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Jiutepec-Hotels-Hotel-Sumiya-Cuernavaca.h20292.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=a5fd2bb8-6ea4-469b-999b-a9a05803b113&top_cur=CAD) Ad ![Breakfast, lunch, dinner served; garden views](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2210000/2206400/2206399/d1b7b2e5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Americana Hacienda San Antonio el Puente Resort & Spa Xochitepec - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 1,004 reviews CA $229 CA $277 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Xochitepec-Hotels-Fiesta-Americana-Hacienda-San-Antonio-El-Puente-Cuernavaca.h2206399.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=a5fd2bb8-6ea4-469b-999b-a9a05803b113&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/122000000/121020000/121011700/121011615/4ffb77b2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVICENA HOTEL BOUTIQUE Central Cuernavaca - Pool - Breakfast included - Spa - Pet-friendly 9.8 Exceptional 8 reviews CA $196 CA $235 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Cuernavaca-Hotels-AVICENA-HOTEL-BOUTIQUE.h121011615.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=a5fd2bb8-6ea4-469b-999b-a9a05803b113&top_cur=CAD) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/530000/527600/527598/d25182ed_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mision del Sol Resort and Spa - Adults only Jiutepec - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 566 reviews CA $306 CA $396 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Cuernavaca-Hotels-Mision-Del-Sol-Resort-And-Spa.h527598.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=a5fd2bb8-6ea4-469b-999b-a9a05803b113&top_cur=CAD) Ad ![Laptop workspace, soundproofing, free WiFi](https://images.trvl-media.com/lodging/105000000/104820000/104817100/104817017/56386864.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Xhiara Hotel Xochitepec Centro - Pool - Breakfast included - Pet-friendly - Free WiFi 10.0 Exceptional 5 reviews CA $169 CA $206 total includes taxes & fees Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Xochitepec-Hotels-Xhiara-Hotel.h104817017.Hotel-Information?chkin=2026-1-7&chkout=2026-1-8&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=a5fd2bb8-6ea4-469b-999b-a9a05803b113&top_cur=CAD) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/980000/978800/978751/7674081c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Racquet Cuernavaca Rancho Cortes - Pool - Spa - Kids pool - Parking included 8.2 Very good 992 reviews CA $87 CA $104 total includes taxes & fees Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Cuernavaca-Hotels-Racquet-Cuernavaca.h978751.Hotel-Information?chkin=2026-1-7&chkout=2026-1-8&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=a5fd2bb8-6ea4-469b-999b-a9a05803b113&top_cur=CAD) Ad ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/920000/915300/915219/f8ed55e3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gamma Cuernavaca Puerta Paraiso Cuernavaca - Pool - Parking included - Free WiFi - Restaurant 7.4 Good 836 reviews CA $97 CA $116 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Cuernavaca-Hotels-Gamma-Cuernavaca-Puerta-Paraiso.h915219.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=a5fd2bb8-6ea4-469b-999b-a9a05803b113&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-El-Castillo.h104962032.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-El-Castillo.h104962032.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.97580%2C-99.18310&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MWxCGaV4kSIyqkWNV79HLIrIK58=) carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300 #### What's nearby - El Tepozteco National Park \- 1 min walk \- 0.0 km - Galerias Cuernavaca Mall \- 7 min drive \- 6.0 km - Forum Cuernavaca \- 8 min drive \- 7.5 km - Cuernavaca Cathedral \- 13 min drive \- 9.8 km - Tabachines Golf Club \- 15 min drive \- 14.3 km #### Getting around - Benito Juarez International Airport (MEX) - 98 min drive #### Restaurants - ‪Barbacoa el Hidalgense - ‬10 min walk - ‪Los Molcajetes - ‬17 min walk - ‪The Italian Coffe - ‬6 min drive - ‪Pozole Lupilla - ‬4 min drive - ‪El Colibrí - ‬5 min walk ## About this property ### Hotel El Castillo Property highlights Hotel El Castillo provides laundry facilities and more. Guests can connect to free in-room WiFi. You'll also find perks like: - An indoor pool - Free self parking - A 24-hour front desk Room features All guestrooms at Hotel El Castillo feature comforts such as free WiFi and free bottled water. Other amenities include: - Bathrooms with rainfall showers and shampoo - 32-inch flat-screen TVs with cable channels - Portable fans and housekeeping ## Similar properties ![Outdoor dining](https://images.trvl-media.com/lodging/13000000/12650000/12643900/12643856/bd0746ad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Puerta del Cielo Cuernavaca - Pool - Parking included - Free WiFi - Housekeeping 3.8 188 reviews CA $35 CA $42 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=12643856&PinnedHotelID=12643856&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Room](https://images.trvl-media.com/lodging/45000000/44790000/44787500/44787431/1f76021c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Juarez Central Cuernavaca - Pet-friendly - Parking included - Free WiFi - Laundry 5.2 90 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=44787431&PinnedHotelID=44787431&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/30000000/29680000/29672700/29672614/5a117192.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real de Obregon Central Cuernavaca - Pool - Pet-friendly - Parking included - Free WiFi 4.4 86 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=29672614&PinnedHotelID=29672614&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/116000000/115560000/115553100/115553020/28f99e2d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### hotel quinta del descanso Cuautla - Pool - Parking included - Free WiFi - Housekeeping 6.0 14 reviews CA $28 CA $34 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=115553020&PinnedHotelID=115553020&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/9000000/8090000/8084700/8084644/fff24e54.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rúah Central Cuernavaca - Pool - Kids pool - Parking included - Free WiFi 7.6 Good 406 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=8084644&PinnedHotelID=8084644&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/27000000/26840000/26834100/26834004/dcfc047e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Delf-inn CIVAC - Parking included - Free WiFi - Restaurant - Gym 7.2 Good 284 reviews CA $49 CA $70 total includes taxes & fees Dec 17 - Dec 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=26834004&PinnedHotelID=26834004&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/36000000/35200000/35193500/35193433/695e6dbb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Borda Cuernavaca Cuernavaca - Pool - Pet-friendly - Free WiFi - Restaurant 8.0 Very good 506 reviews CA $80 CA $95 total includes taxes & fees Jan 12 - Jan 13, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=35193433&PinnedHotelID=35193433&HadPinnedHotel=true®ionId=-1&adults=2) ![Tube Room (In the Top)](https://images.trvl-media.com/lodging/90000000/89140000/89140000/89139963/6985bc85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TuboHotel - Hostel Tepoztlán - Pool - Breakfast included - Spa - Pet-friendly 8.8 Excellent 68 reviews CA $43 CA $52 total includes taxes & fees Jan 12 - Jan 13, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=89139963&PinnedHotelID=89139963&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/114000000/113010000/113002100/113002046/3612e66e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL REAL OCOTEPEC Ocotepec - Parking included - 24/7 front desk 4.8 5 reviews CA $49 CA $59 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=113002046&PinnedHotelID=113002046&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/108000000/107590000/107586300/107586218/874449e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel internacional Cuautla Cuautla - Pool - Parking included - Free WiFi - Restaurant 7.4 Good 77 reviews CA $28 CA $33 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=107586218&PinnedHotelID=107586218&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Onsite parking options include a garage ### Things to do - Indoor pool ### Family friendly - Indoor pool - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Handrails in stairways (36 inches high) - Lever door handles - Tile flooring in room - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Designated smoking areas ## Room amenities ### Bedroom - Down comforter ### Bathroom - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water ### More - Portable fan ## Policies ### Check-in Check-in start time: 2:30 PM; Check-in end time: anytime Minimum check-in age: 15 ### Check-out Check-out before 1:00 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Heated pool maintenance fee: MXN 100 per stay - Laundry fee: MXN 100 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 9:30 AM to 9:00 PM ### Property is also known as Hotel El Castillo Hotel Hotel El Castillo Cuernavaca Hotel El Castillo Hotel Cuernavaca ## Frequently asked questions ### Does Hotel El Castillo have a pool? ### How much does it cost to stay at Hotel El Castillo? ### Is Hotel El Castillo pet-friendly? ### How much is parking? ### What time is check-in at Hotel El Castillo? ### What time is check-out at Hotel El Castillo? ### Where is Hotel El Castillo located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel El Castillo Reviews ## Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 13 8 - Good 5 6 - Okay 8 4 - Poor 5 2 - Terrible 15 ### 6.4/10 Cleanliness ### 6.4/10 Staff & service ### 6.6/10 Amenities ### 6.0/10 Property conditions & facilities ### 6.8/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Leonor Apr 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Leonor Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Carmen Jul 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service ##### Carmen Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Brenda Nov 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Agradable sencillo ##### Brenda Stayed 1 night in Nov 2025 ### 2/10 Terrible #### Enrique Sep 18, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia. ##### Enrique Stayed 1 night in Sep 2025 ### 4/10 Poor #### Ara Jul 27, 2025 Disliked: Cleanliness, staff & service No coincide con las fotos de publicidad ##### Ara Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Luis Arnulfo Jun 15, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro ##### Luis Arnulfo Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Fernando Feb 10, 2025 Disliked: Amenities El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion ##### Fernando Stayed 1 night in Feb 2025 ### 4/10 Poor #### Nabora Dec 30, 2024 Disliked: Staff & service, amenities, property conditions & facilities Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable ##### Nabora Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Montserrat Nov 24, 2024 No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada ##### Montserrat Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Penny Oct 27, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad ##### Penny Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Ricardo Oct 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen lugar y tranquilo ##### Ricardo Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Ricardo Oct 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar ##### Ricardo Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Elizabeth Oct 10, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Muy mal ##### Elizabeth Stayed 1 night in Oct 2024 ### 8/10 Good #### Isis Mireya Oct 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones.. ##### Isis Mireya Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Israel Sep 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Solo las almohadas un poco sucias pero no las cambiaron ##### Israel Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Allan Gilberto Sep 1, 2024 Liked: Property conditions & facilities Aceptable a secas ##### Allan Gilberto Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Ricardo Aug 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias ##### Ricardo Stayed 1 night in Aug 2024 ### 10/10 Excellent #### SANDRA GABRIELA Aug 19, 2024 Muy buen lugar ##### SANDRA GABRIELA Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Ricardo Aug 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bonita habitación ##### Ricardo Stayed 1 night in Aug 2024 ### 2/10 Terrible #### JOSE JESUS BRAY Aug 11, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Para empezar no tenían agendada mi reservación que el costo es de 481 , lle y esa mala noticia y me combraron750.00 porque dijo la encargada que si no se lo cobraban a ella y no me dieron factura ni agua había para tomar en el cuarto no hay aire acondicionado ni abanicomuy terrible ##### JOSE JESUS BRAY Stayed 1 night in Aug 2024 ### 8/10 Good #### Nico Aug 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy tranquilo los alrededores son bonitos pero tuve resulta que me ofrecieron algo diferente a lo que me dieron y tuve que pagar Mas para que que me dieran un cuarto más y aun asiA1ljcll así uno así un granded grande{ ##### Nico Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Yesenia Jul 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities El lugar es bonito ##### Yesenia Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Rosalba Jul 18, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Parecía que estaba hospedado en la cárcel, se escuchó parejas teniendo sexo pareciera que la estaban matando fue una noche horrible ##### Rosalba Stayed 1 night in Jul 2024 ### 6/10 Okay #### angel rodrigo Jul 8, 2024 Es un lugar tranquilo pero si lo tienen descuidado por ejemplo la fuente principal, el área de la alberca parece literal bodega, no hay ni agua, jabón ni papel higiénico en el baño. No hay agua caliente en la regadera en la mañana, no cuentan con botes de basura en la habitación. Permiten huéspedes ruidosos y con música fuerte toda la noche. ##### angel rodrigo Stayed 1 night in Jul 2024 ### 8/10 Good #### Yessenia Jazmin Jul 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien solo que les hace falta aire acondicionado ##### Yessenia Jazmin Stayed 1 night in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Grand Riviera Princess - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Grand Decameron Complex Bucerias, A Trademark All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Royal-Decameron-Complex-All-Inclusive.h485427.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information)