Dear Luc,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Marc-Andre,The best reward is to learn that you had a nice time.Thank you very much.In our pursuit of excellence, it certainly saddens us to read that you were left disappointed with some areas. The management will be notified.We look forward to seeing you again.Best Regards,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear David,We always kindly recommend to leave the full name on feedbacks, so we can do the proper follow up of what you are stating and assist you when applicable.Nevertheless, we wish to remark our guests are always treated with the utmost respect. Please note that guests are informed upon arrival of the hotel's policy.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to fulfil your wishes and you have not found anything positive about our hotel.Best Regards,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Marc-Edwin,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Gwendolyn,The best reward is to learn that you had a great time.Thank you very much!We very much look forward to seeing you again.Have a great day!Loving wishes,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Cynthia,Many thanks for choosing Riu and for sharing your experience with us.We are saddened to hear that your recent stay did not match your expectations in all aspects.We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.We remain sincerely,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Etienne Alejandro,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Nataliya,We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in every day. Thank you very much for your kind words.We really look forward to working for you again!Wishing you the best, Nataliya,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Anthony DeJesus,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Veselinka,We count ourselves lucky for our lovely guests. Thank you very much for staying with us. We are very happy to read you had a nice time.We cannot thank you enough for your positive ratings.Looking forward to welcoming you again soon, Veselinka!Kindest wishes,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Hamayun,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We will be following this up further, as it is our hope you will consider a future visit.Best Regards,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Raisa,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Lauren,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Galina,Thank you for your comment,We are pleased to know that you were pleased with the service provided and we are sorry that we did not meet your expectations 100%.Therefore, we invite you to explore our website, where you can discover the diversity and breadth of our hotel offering, along with specific details of each one. We are sure that you will find an option that perfectly fits what you are looking for.Yours faithfully,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Sarah,Thank you for your commentWe sincerely hope that you are feeling better and we can assure you that our regular health and safety inspections show optimal results in this area.In accordance with our high standards, we guarantee our guests the highest quality service, which goes far beyond the legal requirements, especially in terms of food safety. At RIU Hotels & Resorts, health is our priority. For this reason, we follow a food safety protocol, guaranteeing the safety and quality of our products in all our processes of preparation, preparation and F&B service.On our website you will find the wide and varied range of hotels we have available and the corresponding information for each one of them. We are convinced that you will find the one that best suits your needs.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities, so that we can present you with the wonderful experience we are accustomed to offering you, which is 100% satisfactory.Yours faithfully,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Chris,Thank you very much for taking time to tell us about your stay.This hotel is located in the area of Costa Mujeres where the fauna is composed of manatees that are close to the hotel. Due to the current of the sea such faecal matter is found in our beach area, however, this is something that is out of our control and we cannot invade the ecosystem. Microplastics and environmental havoc are one of the central themes of Stoner's Environmental Science and Sustainability and Oceanography courses. While we fully understand your discomfort, let us clarify that manatee poop is very, very important for the ecosystem, we cannot stress enough the importance of conserving the natural areas where our hotels are located, as it is the enchantress of these natural areas that attracts the tourist who wishes to enjoy their beauty.Manatees are protected by the Marine Mammal Protection Act of 1972, the Endangered Species Act of 1973, and the Florida Manatee Sanctuary Act of 1978. It is illegal to feed, harass, harm, pursue, hunt, shoot, wound, kill, annoy or disturb manatees.We do our best to provide an excellent service experience, therefore, it is disappointing to read that this had a negative impact on your stay.We hope that you will give us another chance to host you.Best Regards,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Apreciada Yuserky Jimenez,Le agradecemos sinceramente por su positiva valoración. Nos llena de alegría saber que cumplimos con sus expectativas y que los aspectos que valora fueron de su agrado durante su estancia. Esperamos sinceramente que regrese pronto para disfrutar nuevamente de nuestro servicio y hospitalidad.Cordialmente, Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Keira,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.We will receive you with open arms.Love you back, Keira,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Ruslan Vasilyevich,Thank you for your review and for spending time with us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Temitope Ololade,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon.Thank you very much!Warmest regards,Hotel Riu Palace Costa MujeresOnline Reputation Manager

Dear Shawn, Thank you for the time you have taken to write us about your experience in our hotel. We pride ourselves on friendly and personal service so it is brilliant to hear that our team made a great impression and went above and beyond during your stay.On the other hand, we are very disappointed to read that your culinary experience was unsatisfactory. Gastronomy is a key part of the guest experience here at the hotel, and our talented team of chefs always strive to offer a wide variety of local and international delights in order to please all palates. Your feedback is essential for our success and will be relayed with our Chef team.We truly value your feedback and hope for another opportunity to serve you again in the future.Sincerely,Hotel Riu Palace Costa MujeresOnline Reputation Manager