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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

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Luxury
4.5 star property
9.6

Exceptional

Luxury retreat on Michigan Avenue

Sophisticated fire pit dining awaits on the outdoor patio overlooking Chicago's iconic skyline. Inside, attentive staff provide exceptional concierge service. After exploring Michigan Avenue's shopping, unwind in spacious rooms featuring the city's most comfortable beds.

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available

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About this property

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

  • Luxury hotel near Michigan Avenue
  • Located close to Chicago Riverwalk and Millennium Park, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago provides a rooftop terrace, a shopping mall on site, and a garden. Be sure to enjoy breakfast and dinner along with Mediterranean cuisine and al fresco dining at the two on-site restaurants. Free WiFi in public areas is available to all guests, along with a bar and a 24-hour gym.
  • You'll also enjoy the following perks during your stay:
    • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
    • Express check-out, smoke-free premises, and a ballroom
    • A banquet hall, concierge services, and 14 meeting rooms
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 311 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-compatible safes.
  • Other conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with separate tubs/showers and free toiletries
    • 65-inch HDTVs with premium channels
    • Refrigerators, heating, and daily housekeeping

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 24 lbs per pet)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per stay
  • Resort fee: USD 29.74 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 14.00 to 20.00 for adults, and USD 14.00 to 20.00 for children
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Covered valet parking fee: USD 79.00 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 24 lbs per pet. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago on May 22, 2026 start from CA $452, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for USD 79.00 per day.

What time is check-in at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago?

Check-out is at noon.

Where is The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago located?

Located in Downtown Chicago, this luxury hotel is within a 5-minute walk of Michigan Avenue and State Street. Chicago Riverwalk and Chicago Theatre are also within 10 minutes. Grand Station (Red Line) is only a 3-minute walk and Chicago Station (Red Line) is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 808 out of 1001 reviews
Rating 8 - Good. 125 out of 1001 reviews
Rating 6 - Okay. 45 out of 1001 reviews
Rating 4 - Poor. 12 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

Reviews

Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good location
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Sheron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic from desk staff *Robert. Clean, upgraded room. The "rooftop" restaurant was fantastic as well. Close proximity to all of the wonderful shopping!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel on Michigan Avenue. Access to Nordstrom without leaving the building. Great views, food, very clean and smells amazing!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Laurette

Liked: Cleanliness, property conditions & facilities
Great location, quiet and clean.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Dalia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alicia K

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and the bed was firm and comfortable! The room and bathroom were spotless and the lobby was decorated beautifully!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good breakfast
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Love the lobby bar and the rooftop seating with gorgeous fire tables offer lovely city landscape backdrops for amazing photos. Bonus points for being connected to Nordstrom/ my husband always appreciates sitting at the Nordstrom bar while I shop! The cookies and good beverage credits for complimentary cocktails is a nice touch. They also threw in complimentary tix to the Skydeck at John Hancock- we didn’t have time to use them but nice touch! Super fast elevators and every employee was eager to please. Rooms in smaller side (we had a deluxe king) but had everything one would need.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Dianne

Comfortable beds, lovely ambience and great location.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean rooms, nice location, really good restaurant and bar.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Hidden gem in a wonderful location. Spacious rooms with comfy beds. A pleasure to stay at.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Nikkyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean restaurant food was great it’s convenient and by everything
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located on the Best spot in Chicago, walking distance to everything . I would definitely stay there again.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Delena

Liked: Cleanliness, amenities, property conditions & facilities
Excellent. I love this hotel. Very beautiful snd great location.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gwen stayed at The Gwen

Loved this hotel!!! I picked this hotel because I needed a place to stay in Chicago and because of its name. My name is Gwen and I loved staying here. I loved the rooms, location (it is walkable to everything even the water taxi on Michigan), and the easy access to parking. I can’t wait to stay here again.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Vernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary stay

Very Relaxing and Peaceful
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel! The location is great, the rooms are spacious, and the staff is very friendly.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with good amenities location was very walkable
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so friendly. Great location! Bed was very comfy!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms and service were awesome
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
For our first time stay we had a wonderful time. You can’t beat the location, it was so easy to get to Magnificent Mike, River North and Gold Coast. Easy parking and nice, attentive staff.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Kena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chic hotel

Wonderful getaway for a quick girls trip! Rooms have a nice amount of space and the concierge was unmatched! They went the extra mile to ensure my sister experienced a beautiful weekend!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating no matter the request. So many activities and places to eat in walking distance
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Roberta

Love the hotel rooms were wonderful
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at around 3pm.....rooms not ready...give us 20 minutes and we will notify you when one is available. Okay, sure...(it was really late in the day already...but it is holidays so)....go sit in bar area and have food. No notification....so close to 4pm re-approach front desk. Room is ready... That is one of the latest check-ins I have ever had. We had an engagement that started at 5pm...so it was less than ideal.
Stayed 2 nights in Dec 2025