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The Allegro Royal Sonesta Hotel Chicago Loop – Avis

4 out of 5
The Allegro Royal Sonesta Hotel Chicago Loop
171 W Randolph St, Chicago, IL

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 664 avis sur 1136." "
Note de 8 – Bien, d’après 245 avis sur 1136." "
Note de 6 – Acceptable, d’après 123 avis sur 1136." "
Note de 4 – Médiocre, d’après 63 avis sur 1136." "
Note de 2 – Terrible, d’après 41 avis sur 1136." "

9,0/10

Propreté

9,0/10

Service et personnel

7,6/10

Commodités

8,6/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Stephane

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Accueil amical
Super bel accueil. Quand nous sommes arrivés, l’hôtel était tranquille en raison du Thankgiving et le monsieur de la réception a pris le temps de nous expliquer sur une carte les endroits à visiter et les restaurants intéressants. Vraiment gentil.
Séjour de 2 nuits en novembre 2022
Iris Junge - General Manager a répondu le 29 nov. 2022
Stephane, Merci Beaucoup for the lovely review and perfect 10 score. We appreciate it!

10/10 – Excellent

Alexis, Saint-Bruno-de-Montarvill

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
L acceuil et le service
Séjour de 7 nuits en février 2022

8/10 – Bien

Serge

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2021
Hetal Jain a répondu le 14 nov. 2021
Thank you!

8/10 – Bien

Gaetan

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Points faibles : Propreté
Séjour de 2 nuits en juillet 2021
Leah a répondu le 6 juill. 2021
Thank you for your feedback

10/10 – Excellent

Gustavo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2021
Leah a répondu le 2 juill. 2021
Thank you so much for your feedback.

10/10 – Excellent

Chandra

Voyage en groupe
Points forts : Propreté, commodités
Beautiful atmosphere and friendly staff. Good amenities and willingness to assist and help made the stay seamless
Séjour de 2 nuits en mai 2024

10/10 – Excellent

jenny

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great staff
Séjour de 3 nuits en mai 2024
Nick Bell- Front Office Manager a répondu le 26 mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Excellent

Roberta

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay. Walkable from south shore train, restaurants and theaters
Séjour de 1 nuit en mai 2024
Jason Smith, Front Office Manager a répondu le 20 mai 2024
Thank you for staying with us! We appreciate your feedback.

6/10 – Acceptable

Sheldon

Voyage de couple
Points forts : Service et personnel
Not what I expected, had a very vintage decor and thought it was going to be a bit more modern. Very clean and friendly staff. Just pricey for the period
Séjour de 2 nuits en mai 2024
Jason Smith, Front Office Manager a répondu le 20 mai 2024
Thank you for staying with us. We have forwarded your concerns to our leadership team for review. We hope to use this feedback to improve our services in the future.

10/10 – Excellent

Ashley

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great central location. Friendly staff. Clean and well decorated facilities.
Séjour de 2 nuits en mai 2024
Jason Smith, Front Office Manager a répondu le 20 mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Excellent

Laraine

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Jason Smith, Front Office Manager a répondu le 20 mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Excellent

Patricia

Great
Séjour de 1 nuit en mai 2024
Jason Smith, Front Office Manager a répondu le 20 mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Excellent

EDUARDO

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location and train to airports two block away
Séjour de 2 nuits en mai 2024
Jason Smith, Front Office Manager a répondu le 15 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Paulina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy bonito hotel. Gran servicio de parte del personal. Está muy bien ubicado.
Séjour de 4 nuits en avril 2024
Jason Smith, Front Office Manager a répondu le 15 mai 2024
Thank you for leaving a kind review. We are glad you enjoyed our staff and amenities. We look forward to your next visit.

8/10 – Bien

Joshua

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Need more pillows in the room.
Séjour de 1 nuit en mai 2024
Nick Bell- Front Office Manager a répondu le 11 mai 2024
Thank you for staying with us! We can always send up more pillows upon request but ultimately We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Excellent

Austin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Nick Bell- Front Office Manager a répondu le 11 mai 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Excellent

Teresa, Geneva

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed for a wedding and everything was perfect!
Séjour de 1 nuit en mai 2024
Nick Bell- Front Office Manager a répondu le 11 mai 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Excellent

janet

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff and easy walk to Michigan Avenue and in the middle of theater district
Séjour de 3 nuits en avril 2024
Emma a répondu le 3 mai 2024
Dear Janet,We are so happy to hear you had a great stay with us with compliments to our friendly staff and convenient location. If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Excellent

Rafael, Bogota

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really liked the hotel. Even though the rooms are not as big as a newer hotel, everything was very well kept and the service was outstanding
Séjour de 5 nuits en avril 2024
Emma a répondu le 3 mai 2024
Dear Rafael,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

2/10 – Terrible

Wendy

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Poor customer service
Séjour de 2 nuits en avril 2024
Jason Smith Front Office Manager a répondu le 30 avr. 2024
Thank you for taking the time to leave a review. I have forwarded your experience to our leadership team so we may improve our services in the future.

10/10 – Excellent

Victoria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The only thing I would like is for it to have free parking.
Séjour de 1 nuit en avril 2024
Jason Smith, Front Office Manager a répondu le 28 avr. 2024
Thank you for staying with us and thanks for the kind review. We hope you'll come see us again very soon!

10/10 – Excellent

John

Points forts : Propreté, service et personnel et commodités.
Séjour de 2 nuits en avril 2024
Jason Smith, Front Office Manager a répondu le 15 mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Excellent

Sue, Englewood

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel was gorgeous, super clean, and the staff was very helpful. Bathrooms are small. No valet parking.
Séjour de 2 nuits en avril 2024
Jason Smith, Front Office Manager a répondu le 23 avr. 2024
Thank you for staying with us and taking the time to leave a review. I'm happy to report that valet will be returning to the Allegro this month! Perhaps it's incentive to make a return visit? We hope to see you again soon.

8/10 – Bien

Amanda

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The gym was awesome. The lobby was beautiful.
Séjour de 3 nuits en mars 2024
Nick Bell- Front Office Manager a répondu le 20 avr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Excellent

Natalia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was nice
Séjour de 3 nuits en mars 2024
Nick Bell- Front Office Manager a répondu le 20 avr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

6/10 – Acceptable

Thaneshwor

Points faibles : Service et personnel
Séjour de 3 nuits en avril 2024
Nick Bell- Front Office Manager a répondu le 20 avr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Excellent

Stanley

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really nice hotel that is centrally accessible to all of the sights that Chicago has to offer. On the first morning, there was a strange noise coming from the pipes that was really loud, but the front desk was attentive and reassigned me a new room and had my luggage transferred while I went out to sight-see during the day. My new room was quiet, clean and beautiful. I really enjoyed my stay and love Chicago!
Séjour de 3 nuits en avril 2024
Emma a répondu le 15 avr. 2024
Dear Stanley,We are so happy to hear you had a great stay with us with compliment to our Front Desk team with swift attention to your concern.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 – Médiocre

D'Avril

Séjour de 4 nuits en avril 2024
Jason Smith, Front Office Manager a répondu le 6 mai 2024
Thank you for your feedback.

10/10 – Excellent

Pelusa, Apex

Séjour de 3 nuits en avril 2024
Jason Smith, Front Office Manager a répondu le 6 mai 2024
Thank you for staying with us. We appreciate your feedback.

8/10 – Bien

darlene, kent

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was close to all attractions. Safe at night. Clean. Very friendly staff. Rooms are elegant and spacious.
Séjour de 4 nuits en avril 2024
Emma a répondu le 15 avr. 2024
Dear Darlene,We are so happy to hear you had a great stay with us with compliments of how close we are to all attractions, friendly staff along with our elegant and spacious rooms.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Excellent

Jana Ersoz

Points forts : Propreté, service et personnel
loved the hotel
Séjour de 2 nuits en avril 2024
Jason Smith, Front Office Manager a répondu le 14 avr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

8/10 – Bien

Teresita

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was very nice & friendly Courteous . The hotel needs more amenities . Bar area needs to be bigger . Play music, more lively. The hotel was clean . Rooms are small & a bit older . Needs painting to not show weathering etc .
Séjour de 2 nuits en avril 2024
Jason Smith, Front Office Manager a répondu le 14 avr. 2024
Thank you for staying with us and thanks for taking the time to leave a review. I have noted your feedback and forwarded to our leadership team for review. I'm glad your stay was pleasant overall, and we hope to welcome you back again in the future.

8/10 – Bien

NINOSHKA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient location, easy check in and check out, room I was in was not huge but perfect for a work trip (I was there for a night, worked well). Staff was friendly, helpful and quick when I asked for something. I have stayed here multiple times when I come in for work trips, it’s been my go to.
Séjour de 1 nuit en avril 2024
Nick Bell- Front Office Manager a répondu le 9 avr. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Excellent

Tanya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Emma a répondu le 9 avr. 2024
Dear Tanya,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 – Médiocre

Derek

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Many bad issues. Without any real reson hotels have the ability to force a $30 daily charge on top of room rate. Its a bait and switch. They say you get $15 credit for 1 drink at a bar daily only open 1p to 11pm when you dont drink alcohol is useless so im paying $30 for 2 plastic bottles of water left in my room. That costs the hostel pennies. And a drink that costs them $1 so they create backend charges for a hotel with zero amenities, no pool, spa, or gym. A resort fee essentially with no resort. And the restaurant food was the worst I ever had I tragicallyhave to say. 3oz fish for $40 was probably frozen fish, virgin cocktail still $16. Worse than cafeteria food and paid $75 for dinner and $40 for breakfast. $8 for gmo orange juice from a jug. When their menu says fresh squeezed, hell no. $6 for milk not even organic. Literally insane what they get away with there. No way people return to that hotel. They are the essence of corporate greed. In addition, a $100 per night preauthorization charge to the card for "damages and room service" I spoke to the server and they said they have a executive chef, no they have a cook with a high end cost menu and cafeteria quality non-organic food. No way was any food chef quality.
Séjour de 3 nuits en avril 2024
Emma a répondu le 8 avr. 2024
Dear Ms. Derek,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Excellent

Kelly

Séjour de 3 nuits en mars 2024
Jason Smith, Front Office Manager a répondu le 23 avr. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Tatiana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Jason Smith, Front Office Manager a répondu le 3 avr. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Excellent

Omar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mars 2024
Jason Smith, Front Office Manager a répondu le 1 avr. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Bien

Adarsh

Séjour de 3 nuits en mars 2024
Nick Bell- Front Office Manager a répondu le 20 avr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Excellent

Bernard

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location, great staff, very nice feel overall.
Séjour de 4 nuits en mars 2024
Jason Smith, Front Office Manager a répondu le 26 mars 2024
Thank you for taking the time to leave a review. We re glad you enjoyed your visit. We look forward to hosting you again soon!

10/10 – Excellent

Jasmine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I really enjoyed staying at this hotel it was pretty convenient for me. They do have a destination fee and I believe they charge incidental fees for each night and not just one for your whole stay. You park in a parking garage across the street but the bellhop will take all your belongings to your room. The room itself is pretty small but since I often do solo trips I didnt mind it. I enjoyed the stay overall and plan to stay here again.
Séjour de 2 nuits en mars 2024
Jason Smith, Front Office Manager a répondu le 26 mars 2024
Thank you for staying with us and for leaving a review. We are glad that you found our accommodations to be pleasant. We look forward to your return. Cheers!

4/10 – Médiocre

John Michael

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Walls were unusually thin. Felt as though I was in the conversations from the rooms next door. Elevators were slow and not functioning correctly. Rooms were small, cramped and the closet was a little space not even big enough to hang up any clothes. Overall the hotel seems to present itself as a high end 5 star hotel and I would not even give it 1 star. Needs a complete overhaul.
Séjour de 3 nuits en mars 2024
Emma a répondu le 26 mars 2024
Dear John Michael,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 – Acceptable

Valine

Points forts : Service et personnel
Jason Smith, Front Office Manager a répondu le 26 mars 2024
Thank you for your feedback.

8/10 – Bien

Bently

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Jason Smith, Front Office Manager a répondu le 22 mars 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Excellent

Theresa

Séjour de 2 nuits en mars 2024
Nick Bell- Front Office Manager a répondu le 8 avr. 2024
Dear Theresa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 – Excellent

Guadalupe

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great
Séjour de 1 nuit en mars 2024
Jason Smith, Front Office Manager a répondu le 19 mars 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Excellent

Elyse

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Emma a répondu le 8 avr. 2024
Dear Elyse,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 – Acceptable

Sandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Séjour de 3 nuits en mars 2024
Emma a répondu le 8 avr. 2024
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Excellent

Jose J

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Second time staying here, it was lovely again and the amenities are much better now too!
Séjour de 3 nuits en mars 2024
Jason Smith, Front Office Manager a répondu le 18 mars 2024
Thank you for taking the time to leave a review and thanks for coming back. We strive to get better and better each day. You'll have to visit a 3rd time to see what's next! See you soon.

10/10 – Excellent

Carlos

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing hotel will return
Séjour de 3 nuits en mars 2024
Jason Smith, Front Office Manager a répondu le 18 mars 2024
Thank you for staying with us! We appreciate your feedback.