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Super 8 by Wyndham Mundelein/Libertyville Area – Avis

2 out of 5
Super 8 by Wyndham Mundelein/Libertyville Area
1950 S. Lake St., Mundelein, IL

Avis

7,6

Bien

Note de 10 – Excellent, d’après 304 avis sur 983." "
Note de 8 – Bien, d’après 351 avis sur 983." "
Note de 6 – Acceptable, d’après 172 avis sur 983." "
Note de 4 – Médiocre, d’après 77 avis sur 983." "
Note de 2 – Terrible, d’après 79 avis sur 983." "

8,0/10

Propreté

8,0/10

Service et personnel

7,2/10

Commodités

7,6/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 – Médiocre

JEAN CHARLES

Points forts : Service et personnel
Points faibles : Propreté
Nettoyage de la salle de pas fait
Séjour de 1 nuit en novembre 2022
Jack P a répondu le 9 janv. 2023
Thank you for your feedback. We’re very sorry to hear about your recent experience. This does notreflect the standard of service that our customers deserve.

8/10 – Bien

Julie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en août 2019
Dax a répondu le 24 août 2019
Thank you very much for your Business. We are looking forward to seeing you again.

2/10 – Terrible

Juan

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
A ratchet smell was coming out of the heating unit and so asked to switch rooms. I was told it was normal and given a febreeze spray as a solution. I ended up leaving the facility.
Séjour de 1 nuit en mai 2024
Dax patel a répondu le 20 mai 2024
Dear Guest We apologize for any inconveniences caused to your experience at our service. We have shared your concern to our maintenance team and we will resolve the issue soon. Thank you very much for your review. Have a good day

6/10 – Acceptable

Cesar

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
Ishita Patel a répondu le 23 mai 2024
We deeply apologize for all the issues that you encountered. We strive to give all of our guests a wonderful experience. It appears we fell short on your latest stay. I will meet with our maintenance and housekeeping managers immediately to confirm that all of these issues are addressed and staff is retrained.

6/10 – Acceptable

Ji

Points faibles : État et installations de l’hébergement
Séjour de 4 nuits en avril 2024
Ishita Patel a répondu le 23 mai 2024
We deeply apologize for all the issues that you encountered. We strive to give all of our guests a wonderful experience. It appears we fell short on your latest stay. I will meet with our maintenance and housekeeping managers immediately to confirm that all of these issues are addressed and staff is retrained.

8/10 – Bien

Carrie

Séjour de 1 nuit en avril 2024
Ishita Patel a répondu le 23 mai 2024
We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again

4/10 – Médiocre

Keri

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
It was noisy and loud. People running all over.
Séjour de 1 nuit en février 2024
Ishita Patel a répondu le 8 mars 2024
Good Morning Sorry for the inconvenience!

10/10 – Excellent

meli

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en janvier 2024
Ishita Patel a répondu le 13 janv. 2024
We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again

8/10 – Bien

Patrick J

Voyage de couple
Points forts : Propreté, service et personnel
It was ok for the price
Séjour de 1 nuit en décembre 2023
Ishita Patel a répondu le 13 janv. 2024
We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again

4/10 – Médiocre

Alexis

Points faibles : Propreté, état et installations de l’hébergement
It smelled horrible and it was dirty
Ishita Patel a répondu le 8 mars 2024
We are so sorry for the inconvenience!

6/10 – Acceptable

roy

Voyage de couple
Points faibles : Commodités
it was close to dining options
Séjour de 7 nuits en octobre 2023
Ishita Patel a répondu le 13 janv. 2024
. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Excellent

Ching-hung

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is nice. You can change the room if you don’t like it. Also, they have house keeping every day. The towels smells great and looks clean. You won’t feel itch if you use their blanket. The only bad thing is I stay there for 5days but there are 3 days that police coming. I don’t know what is going on but it just feel this is not safe.
Séjour de 4 nuits en novembre 2023

2/10 – Terrible

CAN

Points faibles : Service et personnel, état et installations de l’hébergement
Terrible
Séjour de 1 nuit en novembre 2023
Ishita Patel a répondu le 5 nov. 2023
We are so sorry about inconvenience with your stay!

4/10 – Médiocre

Michael

Points faibles : Propreté, état et installations de l’hébergement
Spend your money elsewhere!
Very disappointed! Rooms were very old and needed a lot of work to bring them up to just par. Carpets were filthy. The phone in the room did not work, the internet disconnected us at least twice an hour - no exaggeration! And they routinely shut off all the lights on us at least twice a day - early morning and again in the evening. Not late, but evening, when people should be up and in the rooms. The TV would stay on, as would the microwave, but all of the lights and power would go out and our phones and computer would die. They said it was because the electrical was installed on a timer and they could have someone look at it. Don't look at it - fix it! Don't allow it to happen, but it did all 3 days and night...ridiculous! Walls and floors were paper thin and could easily hear everything adjoining and above. A LOT of weird characters hanging around outside all day and night to the point where we were afraid to leave our vehicle unattended. WE booked this because of the rating, but I have no idea how they had the rating they did. The staff was nice enough, but few spoke English so no matter what you said, or asked, they just smiled and said thank you. The bed was comfortable and the shower water pressure was good, but there was no sink space for placing anything. And the TV was a good size, but old and did not have a good picture. All in all, I do not recommend this place.
Séjour de 3 nuits en octobre 2023
Ishita Patel a répondu le 5 nov. 2023
Sorry for inconvenience! Please gave us one more chance to make your stay memorable with us!

8/10 – Bien

Denise S

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The nanagement was great and helpful
Séjour de 4 nuits en octobre 2023
Dax Patel a répondu le 20 oct. 2023
Thank you for your feedback

6/10 – Acceptable

Geoffrey

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Don’t stay here!
Don’t stay here. Floors so dirty your feet will turn black within minutes. Socks are ruined. My daughter crawled on the carpet before we noticed & had dirty black hands & knees. Booked a pet friendly room, didn’t get asked about my dogs & upon checkout get told I’ll have pet fees for a non pet friendly room. Didn’t they see that I booked that room & be sure to ask? Or stopped me when they saw us coming & going through the front door or on cameras? I truly don’t think I should have been charged for the pet fees since it wasn’t our fault. When we told her about the condition of the floor she said we didn’t complain last night so it’s our fault but all they’d do is move us to another dirty room. I didn’t want to repack up my kids for that. Just feel like I paid way way too much for what we got.
Séjour de 1 nuit en octobre 2023
Ishita a répondu le 24 oct. 2023
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

10/10 – Excellent

Lorne, Prentice

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly, room was clean... breakfast not good
Séjour de 1 nuit en septembre 2023
Ishita a répondu le 1 oct. 2023
We appreciate your feedback about your recent stay at our hotel. We will bring your concern to our Team to correct the issue as soon as possible. If you’re traveling to our area gain soon, don’t hesitate to call us.

2/10 – Terrible

Valery

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Don’t waste your time
I did not stay here . Upon arrival red flags everywhere, people hanging around in parking lot, very unkept person walk directly into hotel and upstairs. Went to check out room upon opening Door fouls odor, nasty carpet and smelly room . cancelled this hotel all together
Séjour de 2 nuits en septembre 2023
Ishita a répondu le 26 sept. 2023
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

2/10 – Terrible

shawn

Voyage en famille
Incredibly dirty with stains all over the floors. Foul smelling and musty on the second floor! The breakfast was next to none and gone before 730. Not to friendly at check in and overall a terrible stay!
Séjour de 2 nuits en septembre 2023
Ishita a répondu le 26 sept. 2023
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

10/10 – Excellent

Diana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean room. Friendly staff.
Séjour de 2 nuits en septembre 2023
Ishita a répondu le 26 sept. 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon

10/10 – Excellent

Jeremy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great
Séjour de 3 nuits en septembre 2023
Ishita a répondu le 26 sept. 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon

10/10 – Excellent

Sue

Séjour de 2 nuits en septembre 2023
Dax Patel a répondu le 20 oct. 2023
Thank you for your positive feedback

10/10 – Excellent

CATHLEEN A

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Next to our concert
Séjour de 1 nuit en septembre 2023
Ishita a répondu le 26 sept. 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon

2/10 – Terrible

Connie

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I never write a review but felt the need to for this one. A nightmare that ended up costing. There are reasons their price is low.
Séjour de 3 nuits en septembre 2023
Ishita a répondu le 26 sept. 2023
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

2/10 – Terrible

Andrew

Séjour de 1 nuit en septembre 2023
Ishita a répondu le 1 oct. 2023
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

2/10 – Terrible

Eric

Séjour de 2 nuits en septembre 2023
Ishita a répondu le 1 oct. 2023
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

2/10 – Terrible

Jessica

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Room was dirty
Séjour de 2 nuits en septembre 2023
Ishita a répondu le 26 sept. 2023
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

4/10 – Médiocre

Travis

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Dirty
The floors were absolutely disgusting in both rooms that we booked. Socks turned black and we did not dare walking barefoot. One bed was obviously not clean and the sheets had something on them as well as a very noticeable hair between the fitted sheet and top sheets. We got back to our room very late after a concert and there was nobody at the front desk to help us so we didn’t even bother waiting around. They also do not have cribs or pack’n’plays even though both hotels.com and their own website says that they do. One room smelled incredibly musty and almost like mold, the other room was hot and humid even with the a/c fan kicked on. I absolutely wouldn’t book here again.
Séjour de 1 nuit en septembre 2023
Ishita a répondu le 26 sept. 2023
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

4/10 – Médiocre

Terence

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Not a pleasant stay. :-(
Looking at the pictures on the website compared to the actual place is like night and day. The lady who greeted us could be warmer and just being at the reception area, my family did not like the place immediately. I asked for a cancellation but she said no. Ok, so we decided to stay, upon reaching our room, there was this smell so we ran the ac until at least it was tolerable. As we tried to get comfortable, the suite we were in felt like we went into a time warp. The furnishings, carpet and linens were old! My family just sucked it up basically and tried to ride it out and when morning came, we couldn't wait to leave. How much they charged for the place compared to what we received was totally not worth it. The place was dirty and my son found bugs. This place is in the extremely low side and totally would not recomment staying here and even staying at any Super 8 places. In fact I should ask for a refund and felt rob for the amount of money we paid. Totally not acceptable. Sad.
Séjour de 1 nuit en septembre 2023
Ishita a répondu le 7 sept. 2023
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

8/10 – Bien

Peyton

Séjour de 1 nuit en août 2023
Ishita a répondu le 26 sept. 2023
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

2/10 – Terrible

Travis

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023
Ishita a répondu le 7 sept. 2023
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

8/10 – Bien

JMiguel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2023
Ishita a répondu le 23 août 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

2/10 – Terrible

Dennis

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Worst stay. Rented a king suite. 5 outlets in room didn’t work. It was on the third floor. Next morning e woke up and elevator was out. My husband is handicapped. Asked when it would be fixed. They had no idea. Told them my husband couldn’t do stairs. They said they could move us to first floor but room was smaller. We reluctantly agreed. They moved us to a handicap room with a double bed. Very uncomfortable. Woke up next morning to the fire alarm going off. Had to evacuate. Went to check out and asked if they were going to comp us for the difference in room size. They told us no. Paid for a king suit for three days. Ended up in handicap with double bed for two of those days. Management is horrible. Will never stay there again.
Ishita a répondu le 23 août 2023
We thank you for your response in letting us know about your recent stay with us. We are extremely sorry for the inconvenience. We will address all your issues with our team. We assure you this will not happen again on your upcoming stay with us. Thank you

10/10 – Excellent

Muibat

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like their customers service. Also breakfast that was included.
Séjour de 6 nuits en août 2023
Ishita a répondu le 14 août 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 – Excellent

AVIA

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The staff at this location, was very nice and accommodating, although it is not the nicest and most modern, I would stay for a short stay again beds were comfortable.
Séjour de 1 nuit en juillet 2023
Ishita a répondu le 9 août 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

6/10 – Acceptable

Jonathan

Séjour de 1 nuit en juillet 2023
Ishita a répondu le 23 août 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Excellent

Eric

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Painting trip
Was very nice and clean shower leaked but overall very nice
Séjour de 1 nuit en juillet 2023
Ishita a répondu le 9 août 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Breakfast was nice. There was no loud noise. Room was clean.
Séjour de 1 nuit en juillet 2023
Ishita a répondu le 9 août 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

8/10 – Bien

Brittany

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
They were very nice and helpful
Séjour de 2 nuits en juillet 2023
Ishita a répondu le 9 août 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Excellent

Arlan

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
nice, most likely stay again.
Séjour de 2 nuits en juin 2023
Ishita a répondu le 9 août 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 – Terrible

Tanicka

Voyage de couple
Points faibles : État et installations de l’hébergement
Service wasn’t good at all the room smelled like urine in cat just terrible
Séjour de 1 nuit en juin 2023
Jack P a répondu le 10 juill. 2023
We deeply apologize for all the issues that you encountered. We strive to give all of our guests a wonderful experience. It appears we fell short on your latest stay.

4/10 – Médiocre

Kurt

Points faibles : Propreté, état et installations de l’hébergement
The carpet was like a coat of something , it felt moist, and the bathroom floor was sticky , not sure if or what product being used to wash the tiled floor, and the mattress felt broke down on each side of it , needs some better products.
Séjour de 1 nuit en juillet 2023
Jack P a répondu le 10 juill. 2023
We deeply apologize for all the issues that you encountered. We strive to give all of our guests a wonderful experience. It appears we fell short on your latest stay.

8/10 – Bien

Karin

Voyage de couple
Points forts : Propreté, service et personnel
Close to a great Pancake House; friendly people at the Lobby
Séjour de 2 nuits en juillet 2023
Jack P a répondu le 10 juill. 2023
Dear GuestThank you very much for your positive review. We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again.

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was good
Séjour de 1 nuit en juin 2023
Jack P a répondu le 10 juill. 2023
Dear GuestThank you very much for your positive review. We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again.

8/10 – Bien

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very basic accomodations ..... all hotels too expensive these days including this one but it was the best price for an ok rated place in the area .... got me thru the night and the shower had good water pressure, bed was ok
Séjour de 1 nuit en juin 2023
Jack P a répondu le 10 juill. 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 – Bien

dennis

Voyage en famille
Points forts : Propreté, service et personnel
Strong disinfectant smell especially in the lobby.The room was clean the air-conditioning is somewhat louder than we we were used to.It is in a convenient area close to shopping and dining
Séjour de 1 nuit en juillet 2023
Jack P a répondu le 10 juill. 2023
Dear GuestThank you very much for your positive review. We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again.

8/10 – Bien

Amy

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
Rooms are smelly and dirty
Séjour de 1 nuit en juillet 2023
Jack P a répondu le 10 juill. 2023
Dear GuestThank you very much for your positive review. We are glad to hear that you enjoy your stay with us. We are committed to provide you best service and experience. We are looking forward to seeing you again.

6/10 – Acceptable

Robert

Séjour de 1 nuit en juin 2023
Ishita a répondu le 9 août 2023
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

4/10 – Médiocre

David

Voyage en groupe
I was confounded that I could not find tea in my room or in the breakfast nook and I had requested some from the front desk after I checked in and only found 3 types of coffee. Considering what I was charged for the room, I do not think my request was out of line. I also could not figure out how to get the listed TV channels on the TV with a placard right next to the TV, but no instructions on how turn on the correct App to view those channels.
Séjour de 1 nuit en juin 2023
Jack P a répondu le 10 juill. 2023
Thank you for taking the time to share your comments. Please accept our sincere apologies for not meeting yours or our expectations. Your concerns will be addressed with the staff and management. Once again please accept our sincere apology.

2/10 – Terrible

Jesse

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
We got there at 12:30 since the hotel told us the room was ready. When getting there we walked into a dirty room. Our room wasn’t ready till 4:30 pm and by that time check in was past 2 hours and 30 mins. First time and last time I never have an issue with super 8 until this last experience
Séjour de 1 nuit en mai 2023
Dax a répondu le 27 juin 2023
Dear GuestWe are extremely sorry for any unconvinced occurred. We discuss your concern to our staff and we ensure you that this will not happen again in the future. Thank you for your business and see you again.