I was skeptical about this resort because of the reviews I read but I was actually pleasantly surprised how much I enjoyed my stay at Krystal Cancun. The location is perfect, close to the clubs/bars strip, taco stands and flea market. I went to celebrate my wife's birthday and let me start by saying they went above and beyond to make her feel special. Kurt who was in charge of the birthday decorations in the room was amazing.He checked with us throughout our stay to see if everything was good. The housekeeping was also great. We would find our room cleaned everyday and new complimentary tequila bottle, champagne bottle and chocolates. This is a small and old resort in need of some renovations but the service was 5star and made up for it.Starting with concierge, very helpful, Elsie, Aracely, Jesus and chef Oscar from Snack Fisheria were great, waiter Jose from Las Velas restaurant was simply a sweetheart, waiters Jorge and Venustiano from Aquamarina were truly our favorites, made us feel very special everytime we would come by for breakfast or lunch. Victoria and the guys from the lobby bar were great and made the best cocktails in the whole resort! The ladies at the spa were amazing and the whole spa experience was truly 5 star treatment. Also Kenya who gave us a great deal for an unforgettable birthday night at Coco Bongo, my wife said it was the best birthday she's ever had! Thank you to all of them, these guys get it.. it was all about exceptional service and hospitality!