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GR Solaris Cancun & Spa - All Inclusive – Avis

4 out of 5
GR Solaris Cancun & Spa - All Inclusive
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 1538 avis sur 3380." "
Note de 8 – Bien, d’après 896 avis sur 3380." "
Note de 6 – Acceptable, d’après 485 avis sur 3380." "
Note de 4 – Médiocre, d’après 243 avis sur 3380." "
Note de 2 – Terrible, d’après 218 avis sur 3380." "

9,0/10

Propreté

8,8/10

Service et personnel

8,0/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 – Bien

Lazaro Duglas Reyna, Montreal

Voyage en groupe
Points forts : Propreté, service et personnel
the food was good, but the room had constantly problems with the air conditioning. Pillows were small and the bed was not very much comfortable.
Séjour de 10 nuits en avril 2024
Hoteles solaris de Mexico a répondu le 3 mai 2024
Thank you for taking the time to share your experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 – Bien

Jeff Marc Hendy

Séjour de 3 nuits en avril 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Samuel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love it
Séjour de 5 nuits en avril 2024
Hoteles solaris de Mexico a répondu le 28 avr. 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Leslie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en mars 2024
Gerencia General, Hoteles Solaris de Mexico a répondu le 29 mars 2024
Thank you for taking your time to share your feedback with us. We are very grateful that you have chosen us to enjoy your most recent vacation.We hope you can return to GR Solaris soon to pamper you once more.Warms Regards.

6/10 – Acceptable

REMI

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotal but many restrictions on availability of food and drinks which end up being annoying
Séjour de 7 nuits en février 2024
Gerencia General, Hoteles Solaris de Mexico a répondu le 13 févr. 2024
All of us at GR Solaris Resort & Spa thank you for taking the time to share your experience at our resort.We regret the impression you have had of our services.I can assure you that this is not the usual service we strive to provide, our timed programs are designed precisely to be able to provide variety and better service at any time of the day.Again, we thank you for this very kind review of our hotel and we look forward to receiving you again in this beautiful destination.Kind regards,

8/10 – Bien

Manuel Alejandro

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien
Séjour de 3 nuits en février 2024
Gerencia General, Hoteles Solaris de Mexico a répondu le 12 févr. 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Tatiana

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
i liked the hotel, the staff was super friendly and at the top of their service. The variety of cocktails, the magic show and the choice of activities were great! The only point I did not like - the food quality, not always tasty, and the room service was not available at my last stay to order the food before my departure to the airport. I would highly recommend the hotel for my friends.
Séjour de 5 nuits en janvier 2024
Gerencia General, Hoteles Solaris de Mexico a répondu le 30 janv. 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 – Terrible

Line

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Un très mauvais accueil (parking comptoir pour check in), aucun upgrade. J'ai jamais reçue la bouteille de vin annoncée lors de ma réservation. La chambre reçue avait une vue sur les machines de l'hotel, je ne pensais même pas ça possible. Bruit infernal de rénovation. La propreté des lieux étaient très mauvaise de même que la sécurité, il y avait des flaques d'eau partout, personne ne ramassait, excessivement glissant. La nourriture était de très mauvaise qualité, cet hotel est un 2 étoiles pas un 5. J'ai payé beaucoup trop cher pour cet endroit. Le service à la clientèle est désastreux...
Séjour de 1 nuit en novembre 2023
Hoteles Solaris a répondu le 14 nov. 2023
Nos entristece mucho leer la situación que has vivido; Le aseguramos que ese no es el servicio de primer nivel que tenemos para todos nuestros huéspedes. escuchamos y nos preocupamos por la experiencia de nuestro huésped.Sus observaciones son muy valoradas y han sido transmitidas de primera mano a los responsables para la implementación de medidas correctoras en caso necesario. Una vez más le ofrecemos nuestras disculpas por no haber hecho que su estancia sea memorable.

10/10 – Excellent

Franck

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en août 2023
Hoteles Solaris a répondu le 6 sept. 2023
thank you for your feedback!

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Pas de parasol pour une destination plage :(
Super déçu de cet hôtel en front de mer ne proposant aucune activités sur place. Aller à Cancun pour profiter de la plage et voir qu’aucun parasol n’est disponible sur la plage, je trouve ca très grave… Nous n’avons pas pu profiter de la plage en journée car trop de soleil et pas de parasol… très petit hôtel, ce n’est pas grand du tout malgré les photos du site, la nourriture est bof, les piscines aussi… le service laisse a désirer . Les spectacles de 30 mn sont sympa Je déconseille cet hôtel
Séjour de 7 nuits en août 2023
Hoteles Solaris a répondu le 5 sept. 2023
Nous sommes sincèrement désolés pour les désagréments que vous avez rencontrés lors de votre séjour. Merci d'avoir partagé votre expérience Solaris. Cela nous aide à connaître nos domaines d'opportunité afin que nous puissions fournir de meilleurs services à tous nos clients.

10/10 – Excellent

Guylaine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staff très accueillant , chambre très propre , buffet correct assez de choix , au delli bon gâteau au fromage et excellent café, plage très près , piscine propre …. Bon rapport qualité prix … rien de négatif à dire
Séjour de 4 nuits en décembre 2022
Hoteles Solaris a répondu le 24 déc. 2022
Dear GuylaineWe are so happy to read that you had an amazing time at GR Solaris as well as we appreciate the opportunity of having been your host in Cancun and your time for sharing your experience through this means.We hope that you can comeback in a near future.Warms Regards.Hoteles Solaris de México.

10/10 – Excellent

Pierre

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2022
Hoteles solaris de Mexico a répondu le 30 janv. 2022
Thank you for allowing us to be part of this lovely experience that you had at GR Solaris

10/10 – Excellent

Ning

Voyage en famille
Very friendly
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Christina

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was very friendly.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Debbie isabel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly and helpful.
Séjour de 6 nuits en mai 2024

10/10 – Excellent

Jennifer

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved everything about this resort, staff was amazing! I also loved how everything was walking distance, and me and my kids where able to get anywhere in the resort within minutes.
Séjour de 6 nuits en mai 2024

10/10 – Excellent

Jordan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was very beautiful
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Christian

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would be back!
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Anup Benjamin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

6/10 – Acceptable

Muhammad

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel
The place feels dated and apart from the buffet(last food service which ends at 10pm), snack bar(which closes at 5pm!) and deli(which closes at 7pm) there are no food options apart from room service which is 24hrs(the only saving grace but there is a flat $5 USD charge). There are also restaurants but they require a reservation. The staff is friendly for the most part but it really depends on who you interact with. I mean it touts itself as a 5star but it really should only be a 3 star.
Séjour de 5 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 25 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 – Excellent

yessica

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property itself is not as huge but it was perfect for us and the kids. They offered fun activities and even my 8 and 16 year old enjoyed it. The food was great!! I love the mexican culture so to me it was amazing
Séjour de 6 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 25 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 – Acceptable

NICOLE

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
This is my second time staying at the resort and the front desk really dropped the ball. I communicated with them several times regarding dinner reservation since my arrival date was on my birthday and know the reservations book quick. Well ofcourse when i got there they couldnt accommodate me so i spent my 40th birthday at a buffet. I also emailed them heard of time asking if me and my guests could have adjoining rooms or atleast be close to each other. Well one room was on the 6th initially the other on the second floor. After a few request we did get rooms close to each other but it was almost like i was emailing a robot. 40th birthday is milestone and this resort let me down. Besides the front desk issues the bartender, housekeeper, waiters and anyone that we ran into were just so polite and friendly. However if your planning a special ocassion stay elsewhere
Séjour de 3 nuits en décembre 2022
Hoteles solaris de Mexico a répondu le 25 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 – Excellent

Bonnie J

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
all inclusive, 3 pools for different styles (games, play, quiet) beach, friendly staff, clean room daily
Séjour de 7 nuits en février 2024
Hoteles solaris de Mexico a répondu le 25 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 – Bien

Ritu

Voyage en groupe
Points forts : Propreté, service et personnel
Old castle style building, modern built rooms, beautiful ocean view, nice food options.
Séjour de 3 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 25 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Laura

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 25 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Patrick John

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
everything is perfect. thank you gr solaris
Séjour de 5 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 – Acceptable

Marina

Séjour de 9 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 25 mai 2024
Thank you for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 – Excellent

Irvin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed my stay here. Food was good, staff was friendly, pool was fun, and rooms were nice.
Séjour de 5 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Jayson

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The restaurant options could be a little better in comparison to another resort I stayed at awhile back, but other than that, the access to the other hotels, the buffet, the staff, and so much more were excellent all around!
Séjour de 5 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Beckey louise

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely love this place. Food and staff was excellent. Walked to El Rey ruins. Walked on the beach every day. Has a massage wich was so awesome. Will be going back
Séjour de 6 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 – Bien

Alejandro, San luis potosí

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente equipo de trabajo, sin duda lo bueno de este hotel es su personal que te atienden muy bien, el lugar es tranquilo y la estadia fue muy agradable, sin duda es un buen lugar. El unico inconveniente fue en la disponiblidad de las camas, yo pedi 2 individuales y me dieron una king size. Si recomiendo el lugar para disfrutar sus vacaciones.
Séjour de 5 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 – Médiocre

Jessica

Voyage en famille
Points faibles : État et installations de l’hébergement
Food options were repetitive at the breakfast buffet and dining room as well as the snack bar and cafe. Housekeeping showed up towards the end of the day which was extremely inconvenient to have them attempt to clean when you are trying to get ready for dinner. The doors to enter and exit a majority of the areas were extremely heavy, they should upgrade to automatic doors for safety. Family friendly but not much to do, would not stay here again or recommend to others.
Séjour de 4 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 – Excellent

kimberly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very beautiful and staff was great
Séjour de 4 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 – Bien

Sofia Daniela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 – Bien

Johanny Caba

Points forts : Propreté, service et personnel
Séjour de 7 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Katelyn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff are amazing
Séjour de 5 nuits en février 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

AnnMarie

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was clean, beds were comfortable and friendly staff. I enjoyed the nightly entertainment & music. Buffet style, food was not hot enough, great omelettes and Pizza bar. Overall it was good for the price. Members got special treatment than non members- beware!
Séjour de 6 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 – Acceptable

yelena

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
It was windy and the umbrellas on the beach were not installed. Administration stated that it was done for our safety, for umbrellas can fall over. At the same time all other hotels to the right and to the left had the umbrellas on the beach. Many of us were cramped by the pool, like sardines, very uncomfortable and hot.
Séjour de 8 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
We regret that this situation was not to your liking, however, one of our missions is to ensure the safety of all our guests. Likewise, by protocol we do not allow the use of an umbrella if we have bad weather since it can be a projectile and can cause any accident, we apologize for not having met your expectations on this occasion, we hope that you will give us the opportunity to visit us again to improve it.

2/10 – Terrible

Miroslava

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Customer service was terrible. Our AC did not work entire vacation! When they tried to fix it it still did not work or was extremely cold without able to adjust it. Front desk staff lied that there is no manager on site to help and they are only ones in charge. They pretended to dont hear when we called from the room. When I came downstairs there was a manager on site... The person who said will coke back after looking in the room for AC never came back even we were waiting. It was terrible!!! Never gonna stay in this hotel again. We plan to come to Cancun in November again with my frienda but definitely not into this hotel. Food was also low quality - had to problem to choose anything. Very dissapointing. We travel to Mexico every year and this was our first stay in this hotel.
Séjour de 4 nuits en mars 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 – Excellent

Doron Knox

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tg
Séjour de 3 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Charles

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

BRIJESH

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved this trip
Séjour de 4 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 – Médiocre

Natalya A, damascus

Voyage en famille avec de jeunes enfants
Food was terrible. Very limited options
Séjour de 9 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 – Excellent

Alfred

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Like friendliness and respect of everyone Didn’t like that there is only a little over an hour for live music in night time for dancing
Séjour de 5 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 25 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

John

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great!
Séjour de 4 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Keisha Michell

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very friendly and nice the property was very clean. Food was good the pools were clean. Overall we had a great time I would recommend to my friends and family to stay there.
Séjour de 4 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

julie ann

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was exceptional! Beautiful hotel and kept very clean! Th here were many dining options and many dining options. The food was excellent!! The only bad thing was both mine and my daughter’s debit cards were compromised by the shuttle drivers, they refused cash and wanted our cards. So just beware of using your cards!! Tell them all you have is cash!! Otherwise it was a great vacation at a beautiful place!!
Séjour de 4 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 – Excellent

Ana Del Carmen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a great experience
Séjour de 3 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 – Acceptable

Ruth

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Happened to see a couple people fall while walking back from the pool to where they are sitting and slip. You need some type of tape on the ground to protect the people from slipping. Skid plates or not exactly sure what they are called
Séjour de 5 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 20 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

6/10 – Acceptable

Maya

Voyage en groupe
What I love this place is the Ocean that it’s so close to the Hotel pool, I cant be in the heat that long due to my health issue. But I had a chance to go to the ocean and back to the shed quick when I needed. Foods is OK, you get what you pay. Not enough employee that’s why there’s a lot of open table in a dining in restaurants that hard to get a reservation as it’s said it’s fully booked, but when we try to go in, they did take us and there w realized not enough staff . . We stay here with my girlfriend to celebrate our 60th birthday but nothing special .
Séjour de 3 nuits en mai 2024
Hoteles solaris de Mexico a répondu le 23 mai 2024
We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your needs.We hope that in the future you can choose us again and can enjoy and live the experience of the Solaris service.Regards!