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Crystalbrook Riley

5.0 star property
This tranquil retreat near Cairns Esplanade offers a perfect balance of relaxation and exploration, with Asian dining, pool lounging, and shopping just steps away

Choose dates to view prices

Crystalbrook Riley offers luxury on the Cairns waterfront. Enjoy ocean views, dine on Asian specialties at Paper Crane, and relax by the outdoor pool with cabanas and sun loungers. The spa offers rejuvenating treatments after a day of exploration.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

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About this property

Crystalbrook Riley

  • Luxury hotel near Cairns Esplanade
  • Reef Fleet Terminal is located near Crystalbrook Riley, which provides a poolside bar, a garden, and dry cleaning/laundry services. Indulge in a manicure/pedicure, a facial, and a body treatment at the onsite spa. The on-site Asian cuisine restaurant, Paper Crane, offers breakfast, lunch, dinner, light fare, and ocean views. In addition to 2 bars and a 24-hour gym, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool along with cabanas and sun loungers
    • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
    • An electric car charging station, express check-out, and tour/ticket assistance
    • A front-desk safe, luggage storage, and a reception hall
    • Guest reviews speak highly of the pool, helpful staff, and location
  • Room features
  • All 311 rooms boast comforts such as premium bedding and first-run movies, as well as thoughtful touches like pillow menus and air conditioning.
  • Other conveniences in all rooms include:
    • 2 bathrooms with eco-friendly toiletries and hair dryers
    • 55-inch flat-screen TVs with Netflix, digital channels, and first-run movies
    • Wardrobes/closets, eco-friendly cleaning products, and electric kettles

Awards and affiliations

  • Eco-Certified Property
  • This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Does Crystalbrook Riley have a pool?

Yes, this property has an outdoor pool. Pool access is from 7 AM–9 PM.

How much does it cost to stay at Crystalbrook Riley?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on May 31, 2026 start from CA $264, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crystalbrook Riley pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for AUD 20.00 per day.

What time is check-in at Crystalbrook Riley?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Crystalbrook Riley?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Crystalbrook Riley located?

Located in Cairns Central Business District, this luxury hotel is steps from Muddy's Playground and Cairns Esplanade. St Monica's Cathedral and Bulmba-ja Arts Centre are also within 5 minutes. Cairns Station is 19 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 711 out of 1000 reviews
Rating 8 - Good. 180 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Elamin

Liked: Cleanliness, staff & service, amenities
Resort style hotel with an excellent location and friendly staff.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and front desk staff was wonderful.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this place! location suited us for the walking along the esplanade
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, room and staff are awesome
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really pleasant stay at this hotel. The staff were consistently friendly and very helpful, always ready to assist with anything I needed. The room was clean and well-maintained, which made it very comfortable to relax in after a long day.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities
Great location, rooms and facilities
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

NAIJIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean view
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms pool was great
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ralph

Yes the ocean view was lovely, did not use the spa!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, amenities, property conditions & facilities
Nice room, good pool with views and good location
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities
The pool area was relaxing
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jared

Liked: Cleanliness, amenities, property conditions & facilities
The room was fantastic - spacious, clean and comfortable with great views of the pool and esplanade. Crystalbrook Riley is always a great place to stay and unwind in Cairns.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Janene

Liked: Cleanliness, staff & service, amenities
bed was very comfortable and staff friendly
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jean-Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot. Everything is easy and close by
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious room overlooking pool and the sea. Large shower room with high powered shower. Amazing pool area with sandy beach on one side. Plenty of loungers and sunshades. Fabulous
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kirsty

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, very friendly and helpful staff, everything surpassed our expectations of a resort hotel. This was our first stay in a Crystalbrook hotel. Would book again
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities, love the pool area sensational
Relaxing by the pool Crystalbrook Riley you are sensational ❤️
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
great location and quality accommodation
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Galen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waking up in the morning to the sun rising over the ocean was an incredible experience. The pool and amenities were among the best. A small issue was handled professionally and with proficiency. Definitely would recommend Riley Crystalbrook to friends.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. We had 2 rooms for the family. Very much enjoyed the hotel. Rained a lot while we were there which was unfortunate. Lovely breakfast buffet included which was amazing travelling with teenagers with healthy appetites.Rooftop bar was lovely.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities
The staff was great and the property was beautiful!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Clean room. Great pool.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Great views
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
The hotel was very comfortable, clean and airy. The staff was extremely helpful with directions and helping us make plans. The location was excellent for all activities and dining.
Stayed 3 nights in Nov 2025