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Acacia Court Hotel – Avis

3.5 out of 5
Acacia Court Hotel
223-227 Esplanade, Cairns North, QLD

Avis

6,0
Note de 10 – Excellent, d’après 117 avis sur 1000." "
Note de 8 – Bien, d’après 260 avis sur 1000." "
Note de 6 – Acceptable, d’après 265 avis sur 1000." "
Note de 4 – Médiocre, d’après 204 avis sur 1000." "
Note de 2 – Terrible, d’après 154 avis sur 1000." "

6,6/10

Propreté

6,8/10

Service et personnel

5,4/10

Commodités

5,4/10

État et installations de l’hébergement

5,6/10

Écoresponsabilité

Avis

4/10 – Médiocre

Freddy

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel délabré, humidité , mal fréquenté .
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Marcel, Montreal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bel hotel bien situe face a la mer
Hotel comfortable, malheureusement pas de Wifi dans la chambre, seulement au lobby .
Séjour de 4 nuits en octobre 2017

4/10 – Médiocre

Ephraim

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I wouldn’t stay there again
Séjour de 3 nuits en février 2024

4/10 – Médiocre

Keshia Monna

Voyage en famille
Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Had to ask for every little thing. It's hard to put into words but poor customer service overall. Let's just say I was happy I read my reservation details and the hotel room info book they left out or my stay would have been terrible. My view saved the whole stay!! It was incredible. Location not too bad either ;-)
Séjour de 5 nuits en avril 2024

10/10 – Excellent

Kanna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

4/10 – Médiocre

Robert

Voyage en groupe
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Poor looking hotel but It was very cheap
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Susan

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Don't think that because the Acacia Court is on the Esplanade in Cairns it will be in a relatively upmarket tourist area - wrong. It's at the far end of the Esplanade, a really dog-eared property, with unsavoury characters wandering around the car park and lobby area, even during daylight hours. You would think that as each room has a balcony that you would be able to enjoy sitting out on it - but no, they have locked every balcony door in every room (to do with the air con) so that is ruled out. On returning later in the evening after dinner with friends I was propositioned in the car park (I'm 61!!), so although I'm used to unsavoury approaches from a lifetime of travel, it's worth being vigilant if you are travelling/staying there on your own.
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Elizabeth

Points faibles : Service et personnel
The decor is outdated. Apart from that I had a good stay.
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Naomi

Points faibles : Service et personnel, état et installations de l’hébergement
Not very clean, mould very visible in bathroom roof, floor not fully.cleaned with dirt, and sticky areas. Bed comfortable and ok for an emergency accommodation
Séjour de 1 nuit en février 2024

2/10 – Terrible

Warren

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very disappointing…. First night late check in no towels and very loud dripping sound …. By the second night the floor was wet… water would come up between the false floor panels … there was a clear leak behind the fridge. I addressed it at check out and was told sorry but almost in a what ever way 3hrs down the road I get a call asking where my key is? I advised “I had handed to you at front desk when I complained.” I ran through it again and was told it would go to management and they would call No call no f@*ks give Avoid this dump at all cost! It’s cheap for a reason but sunshine towers is much cheaper and a much nicer establishment with secure parking in town more and with friendly helpful staff. Complete waste of money should have taken the swag at least it doesn’t leak.
Séjour de 2 nuits en février 2024

10/10 – Excellent

Sarah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We really loved staying at Acacia. Friendly staff, very nice pool area, beautiful view of the beach and walking distance to night life and dining options. All of our excursions picked us up and dropped us off. We booked two extra nights we loved the hotel and area so much!
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Emily

Points faibles : Propreté, commodités et état et installations de l’hébergement.
.
Séjour de 4 nuits en février 2024

10/10 – Excellent

Amanda

Points forts : Propreté, service et personnel
Staff were very helpful
Séjour de 1 nuit en février 2024

8/10 – Bien

Dianne

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en janvier 2024

10/10 – Excellent

Tsutomu, Asahisi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
朝飯ついて値段が安くて室内は広い部屋 ココが一番良いと思う。 設備は少し古いけど問題ない。 おすすめ
Séjour de 2 nuits en janvier 2024

6/10 – Acceptable

Aileen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room nice but restaurant needs a lot of work
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Sukha

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
5 star
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Penelope

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
They services everyday not like other hotel
Séjour de 3 nuits en janvier 2024

4/10 – Médiocre

Jane

Points faibles : Service et personnel, état et installations de l’hébergement
Updates and new management needed!
Not updated since the late 70s/early 80s. The view, pool and location are great, but it needs updating! Restaurant/bar always closed. Food looks gross! Reception barely speaks English in an English-speaking country. Fire alarm went off around 1am. There's signs all over about not doing anything to trigger fire alarm and if you do, $2000 fine. Reception open 7-9. Pick up keys from safe with late checkin - weird and doesn't seem very safe.
Séjour de 2 nuits en janvier 2024

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Steven

Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Ganske fin morgenmads buffet. Det er rigtig ærgerligt at der er så begrænsede receptionstider, det gør det svært at få fat i personale og få hjælp eller andet. Vi manglede bla. håndklæder på værelset. Fin plads på værelset og med sengene. Og god havudsigt fra altanen.
Séjour de 3 nuits en janvier 2024

2/10 – Terrible

Tammy

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
No water in fridge and was told we had to pay for water. Room Nd hallway smelt of wet carpet and mould. Bathroom door had to stay closed even if u wanted to spray perfume because if it set smoke alarm off we had to pay over $1000. Staff were not helpful or friendly at all. The bed was the only thi g good
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Amelia

Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Henrik mulvad

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Helpfull staff, good breakfast, roomservice was good. Rooms are worn out. Dior to bahroom has to be closed to avoid steam in the room, because steam will activate the firealarm. Humidity in bathroom and room is high and in the morning there is dew on the inside of the Windows. Overall the hotel is OK but we will not come back.
Séjour de 5 nuits en décembre 2023

2/10 – Terrible

Marta

2 twice we stay Accacia court the alarm went off very bad very much disappointed, and then since we arrived there’s no remote control the tv were looks everywhere we can’t fined it then I call the service, an hr later bring the remote control and she said remote control always beside the tv but it wast there at all thank you
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 5 janv. 2024
Thank you for taking the time to write a review, we appreciate the feedback. I would like to start by apologising to you for not meeting your expectations. Although we put the no-smoking sign in the room, someone still violated the rules and coursed the false alarm. We have already asked our team to be more attentive to quality control.

2/10 – Terrible

jamie

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Terrible experience topped off with a 3am fire alarm
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Alan

Wasnt happy with the hotel,room wasnt clean and calling through to servicevwas hard as they didnt answer.Also saw cockroaches in the hotel as well
Séjour de 3 nuits en décembre 2023
Front Office Manager a répondu le 5 janv. 2024
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

8/10 – Bien

Richard

Points forts : Service et personnel
The staff did a great effort during the cairns flooding emergency keeping pumps going Clean towel supplies and staying calm as maintenance technicians and regular staff could not reach the hotel
Séjour de 3 nuits en décembre 2023
Front Office Manager a répondu le 5 janv. 2024
Thank you for your review, we hope to welcome you again soon

10/10 – Excellent

Hideaki

Séjour de 1 nuit en décembre 2023

8/10 – Bien

angelo

Points forts : Propreté
Fine for a budget stay. Would stay again.
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 5 janv. 2024
Thank you for your review, we hope to welcome you again soon

6/10 – Acceptable

Harpreet

Points forts : Propreté, service et personnel
Séjour de 2 nuits en décembre 2023
Front Office Manager a répondu le 5 janv. 2024
Thank you for taking the time to review us.

6/10 – Acceptable

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.

6/10 – Acceptable

Steven

Points faibles : État et installations de l’hébergement
No thanks
Séjour de 1 nuit en décembre 2023
Front Office Manager a répondu le 5 janv. 2024
Thank you for taking the time to review us.

4/10 – Médiocre

Suzanne, Walkley Heights

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Only one key provided, door was difficult to unlock, bathroom light switch gave a shock, air conditioning didn’t work properly, couldn’t leave balcony door open because it set off the smoke alarm, room was dated
Séjour de 5 nuits en novembre 2023

6/10 – Acceptable

Daniel

Voyage en groupe
Points forts : Propreté
Points faibles : Commodités
The staff weren’t particularly friendly to start with. Originally told I couldn’t have a second key to the room. Got one the following day. There were burnt out cars and other wrecks in the tennis court (it was padlocked) and at least once had to exit the building through a group of people yelling and screaming at each other. Another time had clearly intoxicated people asking for access to one of the floors. Overall not particularly comfortable in that environment. Breakfast was included but it seems that communication is not great. The waitress had to go to reception to confirm that breakfast was included. The food was standard hotel fare but the coffee machine was awful. The room was clean but the hot water was not particularly hot at various times. If I go back to Cairns, I won’t stay here unless I can’t find anywhere else suitable.
Séjour de 3 nuits en novembre 2023

4/10 – Médiocre

wesley

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Possible the worst hotel in the world … If you like haunted houses this is the place for you …cheap and nasty you get what you deserve … Would have been great 40 years ago … That’s as complimentary as I can get …
Séjour de 3 nuits en novembre 2023
Reception Manager a répondu le 26 nov. 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 – Médiocre

lee

Points faibles : Service et personnel, état et installations de l’hébergement
Only stayed a night , but the hotel isn’t the best. The weird smell throughout the hallways wasn’t great, the cleanliness is very questionable. Was a cheap hotel but would not stay there again
Reception Manager a répondu le 26 nov. 2023
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

10/10 – Excellent

Eun Jeung

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Reception Manager a répondu le 26 nov. 2023
Thank you for your amazing review!

8/10 – Bien

Duncan

Séjour de 2 nuits en novembre 2023
Front Office Manager a répondu le 5 janv. 2024
Thank you for your review, we hope to welcome you again soon

2/10 – Terrible

Mavis

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Cracked wash basin torn vinyl floor only one PLASTIC chair no where to sit in room shower over bath impossible for people in their eighties to get in YOU NEED TO SEE THE PREMISES FOR YOUR SELF
Séjour de 6 nuits en novembre 2023

8/10 – Bien

Leanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff were great and it was very clean. Lovely ocean views.
Séjour de 1 nuit en novembre 2023
Reception Manager a répondu le 26 nov. 2023
Thank you for your review, we hope to welcome you again soon

6/10 – Acceptable

Daniel

Voyage de couple
This is terribly run down building. Reasonably priced. Buffet brekkie Very bad .cleaner lovely But only so much u can polish A turd .
Séjour de 5 nuits en novembre 2023
Reception Manager a répondu le 26 nov. 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 – Médiocre

Steven

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
To be honest, I think it was run down. The indigenous locals seem to have the run of the place. The lifts reeked of body odour. Lucky for us, we only booked for 2 days. We checked out and booked another 2 nights in Cairn in another motel. Seems to me, this hotel is a tax write off for a company!
Séjour de 2 nuits en octobre 2023
Reception Manager a répondu le 9 nov. 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

6/10 – Acceptable

Bradley

Voyage d’affaires
If you are wanting affordable accommodation that is clean then this is a great place
Séjour de 3 nuits en novembre 2023
Reception Manager a répondu le 9 nov. 2023
Thank you for your review, we hope to welcome you again soon

8/10 – Bien

Megan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing really stood out but staff were competent and helpful. Clean tidy convenient hotel with evening walks along the front. Value for money
Séjour de 2 nuits en novembre 2023
Reception Manager a répondu le 9 nov. 2023
Thank you for your review, we hope to welcome you again soon

6/10 – Acceptable

Kristy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Couldn’t unlock the door easily Lock looked like it was tampered with Aircon was cool but not cold Food was very average and not worth the money
Séjour de 1 nuit en octobre 2023
Reception Manager a répondu le 9 nov. 2023
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The issues will be addressed.

2/10 – Terrible

Andrew

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2023
Reception Manager a répondu le 29 oct. 2023
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.

2/10 – Terrible

bryannah

Voyage en groupe, Voyage d’affaires
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
We were woken up at 3am because they have a bad venting system for shower steam and set off the fire alarm every one in the building had to get up and go to the emergency area while waiting for the fire brigade to tell us it’s okay to go Back in, I questioned it the next day and didn’t really offer anything for the inconvenience and the unpleasant stay not even a sorry. as I didn’t end up sleeping after the alarm going off a bit annoyed as I was needing a good sleep because I was driving long hours the next day. Very disappointed
Séjour de 1 nuit en octobre 2023
Reception Manager a répondu le 29 oct. 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 – Médiocre

Julianne

Séjour de 1 nuit en octobre 2023
Reception Manager a répondu le 26 nov. 2023
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.