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"Didn't look anything like the photos on the web. The carpet on the floor was horrible. The staff was nice about the refund though."

"It's disappointing when you fill for a special request and they don't honor it.I have problem going up the stairs,I got the room but I had to go up the stairs."

"The room was spacious restroom could have been better cleaned staff was great breakfast area was a bit dirty but over all it was a good experience "

"There is so much to improve in this place, breakfast was very bland, coffee was tasteless and "

"Floor dirty. Barefeet black. Everything else great. Always stay here when in town"

"I have stayed at the Plaza Hotel in El Paso at least 3 times while driving cross country! It’s a 5-star experience every time. Staff are friendly and professional, and the facility is excellently maintained. The valet parking is fast and efficient. The hotel is close to I-10 so it helps to quickly get on and off I-10! I’ll definitely stay there again!"

"Location is good with restaurants nearby. There was dry pee on the toilet seat in my room. Property could also use a coat of paint and some touch ups in a lot of areas. But it’s often the lowest priced in the immediate vicinity so you get what you pay for."

"Very comfortable (large, clean rooms) and conveniently located close to the airport—within walking distance. Perfect stay."

"All was fine. The advertisement of upgrades was not fulfilled of the snacks being delivered, but other that that it's a good bargain price and hotel. Great customer service!"