Title: Hotel Tortuga Acapulco - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Tortuga Acapulco This tropical oasis in Costera Acapulco invites travelers to relax poolside with a refreshing drink while soaking up the warm Mexican sunshine. ![Poolside bar](https://images.trvl-media.com/lodging/16000000/15220000/15217400/15217329/07e2c714.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/16000000/15220000/15217400/15217329/33866b58.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room](https://images.trvl-media.com/lodging/16000000/15220000/15217400/15217329/9ec713f9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/16000000/15220000/15217400/15217329/56ebd50e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Beach/ocean view](https://images.trvl-media.com/lodging/16000000/15220000/15217400/15217329/12e80e9f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Tortuga Acapulco, in the heart of Costera Acapulco, offers dry cleaning services and a conference center. Guests enjoy breakfast at Careyes restaurant, then swim in the outdoor pool or relax with a drink at the bar. 4.6 ## Popular amenities - Bar - Parking available - Room service - Pool - Housekeeping - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct. 27 - Oct. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=15217329&PinnedHotelID=15217329&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=15217329&PinnedHotelID=15217329&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 28 - Oct. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=15217329&PinnedHotelID=15217329&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=15217329&PinnedHotelID=15217329&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15217329&PinnedHotelID=15217329&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=15217329&PinnedHotelID=15217329&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15217329&PinnedHotelID=15217329&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=15217329&PinnedHotelID=15217329&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 2 of 2 rooms ![Standard Room](https://images.trvl-media.com/lodging/16000000/15220000/15217400/15217329/9ec713f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Flat-screen TV Private bathroom Daily housekeeping - Sleeps 4 - 2 Double Beds ![Room](https://images.trvl-media.com/lodging/16000000/15220000/15217400/15217329/1c0ef696.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 215 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Hotel-Tortuga-Acapulco.h15217329.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Hotel-Tortuga-Acapulco.h15217329.Hotel-Information) ## About the area Located near the beach, Hotel Tortuga Acapulco is in Costera Acapulco, a neighborhood in Acapulco. The area's natural beauty can be seen at Papagayo Beach and El Veladero National Park, while Naval History Museum and Acapulco Historical Museum of Fort San Diego are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Acapulco Convention Center or Arena GNP Seguros. [Visit our Acapulco travel guide](https://www.expedia.ca/Acapulco.dx179991) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.85748%2C-99.86830&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MjtW65tflECO_OB9OfqxBTiGjmE=) Av. Costera Miguel Alemán 132, Acapulco, GRO, 39690 ### What's nearby - Diana the Huntress - 7 min walk - 0.6 km - Condesa Beach - 8 min walk - 0.8 km - Icacos Beach - 14 min walk - 1.2 km - Parque Papagayo - 2 min drive - 2.3 km - Papagayo Beach - 2 min drive - 2.7 km ### Getting around - General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive ### Restaurants - ‪Taquitos Acapulco - ‬1 min walk - ‪Barbarroja - ‬4 min walk - ‪Baby Lobster - ‬2 min walk - ‪Subway - ‬1 min walk - ‪La Barrita 35 - ‬6 min walk ## About this property ### Hotel Tortuga Acapulco Hotel near Papagayo Beach You can look forward to dry cleaning/laundry services, a bar, and a conference center at Hotel Tortuga Acapulco. The on-site restaurant, Careyes, serves breakfast. Stay connected with free WiFi in public areas. Additional perks include: - An outdoor pool - Valet parking (surcharge), express check-in, and meeting rooms - Newspapers in the lobby, smoke-free premises, and concierge services - Wedding services, a 24-hour front desk, and a front-desk safe Room features All 257 rooms have comforts such as air conditioning. Extra amenities include: - Bathrooms with showers - 20-inch flat-screen TVs with cable channels - Daily housekeeping and phones ## Similar properties ![Sundeck](https://images.trvl-media.com/lodging/2000000/1140000/1139600/1139576/00074fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Torres Gemelas Acapulco Costera Acapulco - Pool - Kids pool - Free WiFi - Restaurant 7.6 Good 1,007 reviews CA $53 CA $65 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=1139576&PinnedHotelID=1139576&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/d2da0c93.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Club del Sol Acapulco by NG Hoteles Costera Acapulco - Pool - All-inclusive - Pet-friendly - Free WiFi 6.0 610 reviews CA $40 CA $48 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2400000/2392800/2392780/cf6e4073.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bali-Hai Acapulco Costera Acapulco - 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Kids pool 9.0 Wonderful 1,010 reviews CA $112 CA $134 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=26560&PinnedHotelID=26560&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/1000000/20000/14200/14138/180e3f5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amares Acapulco Costera Acapulco - Pool - All-inclusive - Free WiFi - Restaurant 8.8 Excellent 159 reviews CA $109 CA $131 total includes taxes & fees Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=14138&PinnedHotelID=14138&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/54000000/53900000/53890100/53890054/cc531c5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copacabana Beach Hotel Acapulco Costera Acapulco - Pool - All-inclusive - Free WiFi - Restaurant 8.0 Very good 1,009 reviews CA $101 CA $122 total includes taxes & fees Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=53890054&PinnedHotelID=53890054&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Room, 2 Bedrooms, Kitchen, Poolside](https://images.trvl-media.com/lodging/47000000/46130000/46122500/46122477/e8392f0e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Suite Jazmin Costera Acapulco - Pool - Free WiFi - Restaurant - Air conditioning 6.4 59 reviews CA $49 CA $58 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=46122477&PinnedHotelID=46122477&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (MXN 250 per day) - Valet parking on site (MXN 250 per day) ### Food and drink - A bar/lounge - A restaurant ### Restaurants on site - Careyes - Muffin ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Business services - Conference center (97 square feet of space) - Meeting rooms ### Outdoors - Picnic area ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - 20-inch flat-screen TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Phone ## Policies ### Check-in Check-in time starts at 3:00 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 350 per pet, per night Welcoming dogs and cats only 1 total (up to 22 lbs per pet) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Self parking fee: MXN 250 per day - Valet parking fee: MXN 250 per day - Pet fee: MXN 350 per pet, per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### Property is also known as Tortuga Acapulco Acapulco Tortuga Acapulco Tortuga Hotel Tortuga Hotel Acapulco Hotel Tortuga Acapulco Hotel Hotel Tortuga Acapulco Acapulco Hotel Tortuga Acapulco Hotel Acapulco ## Frequently asked questions ### Does Hotel Tortuga Acapulco have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Tortuga Acapulco pet-friendly? > Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 350 per pet, per night. ### How much is parking at Hotel Tortuga Acapulco? > Self parking is available for MXN 250 per day. Valet parking is available for MXN 250 per day. ### What time is check-in at Hotel Tortuga Acapulco? > Check-in begins at 3:00 PM. ### What time is check-out at Hotel Tortuga Acapulco? > Check-out is at noon. ### Where is Hotel Tortuga Acapulco located? > Located in Costera Acapulco, this hotel is within a 10-minute walk of Diana the Huntress, Playa El Morro, and Diana Galleries Mall. Condesa Beach and Icacos Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Tortuga Acapulco Reviews 4.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 4 8 - Good 7 6 - Okay 12 4 - Poor 15 2 - Terrible 21 ### 5.0/10 Cleanliness ### 5.6/10 Staff & service ### 2.6/10 Amenities ### 3.4/10 Property conditions & facilities ### 2/10 Terrible #### Ángel Feb 23, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Ángel Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller Feb 21, 2020 ##### Verified traveller Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Verified traveller Feb 17, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No sirve el aire acondicionado, no sirven los elevadores, los lavabos y la regadera se tapan, todo está viejo y a abandonado, fue la peor decisión que hice, nunca más regreso a este hotel, a la administración no le importa, no te dan solución alguna. ##### Verified traveller Stayed 1 night in Feb 2020 ### 6/10 Okay #### Verified traveller Feb 11, 2020 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities El personal es maravilloso, muy atentos, PERO EL HOTEL YA NECESITA MUCHO MANTENIMIENTO, es un buen hotel pero necesitan invertirle URGENTEMENTE ##### Verified traveller Stayed 3 nights in Jan 2020 ### 4/10 Poor #### MA. Eugenia Feb 8, 2020 ##### MA. Eugenia Stayed 1 night in Jan 2020 ### 2/10 Terrible #### Jose Juan Feb 7, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Fatal... Sucio, no sirve el clima, recepción fatal ##### Jose Juan Stayed 3 nights in Feb 2020 ### 4/10 Poor #### Verified traveller Feb 4, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 2 nights in Feb 2020 ### 4/10 Poor #### lau Feb 2, 2020 Disliked: Staff & service, property conditions & facilities #### Deplorable Es un hotel muuuy descuidado, el elevador es muy inseguro, la alberca es mucho más pequeña que en las fotos, programan el aire acondicionado desde que llegas y se llevan el control, la tina no funciona no puedes llenarla, esta despostillada, te cobran 150 pesos de estacionamiento y si sacas tu auto, no respetan tu lugar, hasta que no reclamas en recepción, la realidad es que es un hotel con muchas áreas de oportunidad, tiene muy buena ubicación y una vista muy bonita, pero jamás volveré a ocuparlo. ##### lau Stayed 2 nights in Jan 2020 ### 2/10 Terrible #### Grace Jan 28, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Muy mal servicio, me salieron cucarachas. el mantenimiento esta terrible, la limpieza mala, estaban pelos, rastrillos y papeles de baño. estaba terrible ##### Grace Stayed 1 night in Jan 2020 ### 2/10 Terrible #### Leticia Dec 30, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Desagradable experiencia Desagradable, pague en efectivo más aparte de lo que había pagado en la empresa de viajes, por que me dieron una habitación obscura, olor a humedad vista a unas piedras y personas tomando en plena calle. Y me cambiaron a otra por una cantidad muy significativa pero como en la.empresa donde contraté este servicio no contestan los números que tiene en internet y por no perder mi reservación ni mi dinero tuve con mucho enojo aceptar, en la habitación el barandal le faltaban barrotes, los focos no prendían y nunca los cambiaron solo servían 2, olor a humedad sucio el.baño. La alberca sucia el agua muy turbia, camastros muy sucios e inservibles, todas las instalaciones en mal estado. Pero en los lrededores del hotel todo muy cerca de todos precios, 2 oxxo cerca. Muy céntrico todo. Restaurantes. Si el hotel lo arreglaran sería excelente opción. ##### Leticia Stayed 2 nights in Dec 2019 ### 2/10 Terrible #### Eduardo Dec 16, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities El tipo de recepción de muy mala forma te atiende, y el cuarto que me tocó pésimo. No te dan mayor información y si la pides te la dan de mala gana Mal servicio de recepción y los cuartos deberían de actualizar las tele ##### Eduardo Stayed 1 night in Dec 2019 ### 8/10 Good #### Alberto Dec 16, 2019 Liked: Cleanliness, staff & service, room comfort #### Era un hotel de primera, pero ahora no. Lastima que este hotel era de primera. Ahora se a convertido en un hotel que no le dan mantenimiento en sus muebles y servicios. ##### Alberto Stayed 3 nights in Dec 2019 ### 2/10 Terrible #### EduardoGonzalez, Ciudad de Mexico Oct 25, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities instalaciones muy viejas, deterioradas, no son como las fotos que presentan en la publicidad. A nuestra llegada no encontraban mi reservacion, el baño de la habitacion no estaba limpio (hasta cabellos en el wc), la caja de "seguridad" no funcionaba. Para nuestra desagracia el hotel esta justo a un antro y las noches que pasamos tuvimos que soportar el escándalo hasta las 4 o 5 a.m. ##### EduardoGonzalez Stayed 2 nights in Oct 2019 ### 2/10 Terrible #### Verified traveller Sep 1, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Es un hotel pésimo... Sus instalaciones están demasiado descuidadas y no tienen aire acondicionado ##### Verified traveller Stayed 1 night in Aug 2019 ### 4/10 Poor #### MAYRA Aug 29, 2019 Disliked: Property conditions & facilities, room comfort Hola solo tuvimos un problema se descompuso el aire acondicionado del hotel y tuvimos que pedir ventiladores. El hotel está muy descuidado. ##### MAYRA Stayed 1 night in Aug 2019 ### 4/10 Poor #### HUGO Aug 20, 2019 Disliked: Cleanliness, amenities, property conditions & facilities las imágenes que muestra son de 30 años atrás por que nada que ver con el hotel. de los 3 elevadores solo sirve 1 y es de terror ,si llueve ninguno sirve, no para en todos los pisos jajajajaja. los barandajes están despegados . se supone el restaurante es en medio del hotel cosa que no es así por que no dan servicio y el de afuera no tiene clima solo sirve 1 ventilador. en la habitación solo tienen 7 canales de tele abierta la tele es de bulbos. la cama es de piedra igual que el colchón . en fin el hotel es bueno por que esta frente a la zona de antros ,si van en plan de solteros o pareja esta bien para dormir pero plan familiar es una tortura. ##### HUGO Stayed 2 nights in Aug 2019 ### 4/10 Poor #### Héctor Aug 18, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort ##### Héctor Stayed 1 night in Aug 2019 ### 4/10 Poor #### Verified traveller May 20, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Mal servicio y descuidado falta mantenimiento no hay suficiente aire acondicionado y no hay WiFi ##### Verified traveller Stayed 2 nights in May 2019 ### 10/10 Excellent #### Verified traveller May 12, 2019 Liked: Cleanliness, staff & service Todo me gustó los establecimientos estas bien uvicados ##### Verified traveller Stayed 2 nights in May 2019 ### 6/10 Okay #### Verified traveller Mar 26, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities Esta muy deteriorado el precio no corresponde con el lugar....Las fotos publicitarias son engañosas ##### Verified traveller Stayed 1 night in Mar 2019 ### 2/10 Terrible #### Mario Mar 4, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Sin elevador me hospedaron en el piso 6, sólo sirvió cuando llegué, muy sucias las instalaciones, lo modesto no quita la limpieza. ##### Mario Stayed 1 night in Mar 2019 ### 4/10 Poor #### Cuauhtémoc Mar 4, 2019 Disliked: Staff & service, property conditions & facilities, room comfort #### No me vuelvo a hospedar en este hotel No había toallas suficientes, no servía el elevador, no funcionaba bien la calefacción y mucho ruido ##### Cuauhtémoc Stayed 2 nights in Mar 2019 ### 6/10 Okay #### Verified traveller Feb 5, 2019 Liked: Staff & service Disliked: Cleanliness la ubicación buena, pero lo han descuidado mucho, elevador que no sirve. ##### Verified traveller Stayed 2 nights in Feb 2019 ### 6/10 Okay #### Verified traveller Dec 10, 2018 ##### Verified traveller Stayed 2 nights in Dec 2018 ### 4/10 Poor #### Lala, Ciudad de México Nov 14, 2018 Disliked: Cleanliness, property conditions & facilities, room comfort Deberían remodelar el hotel, tiene buena ubicación pero está muy descuidado ##### Lala Stayed 1 night in Nov 2018 ## Expedia's Latest Trends ### Hotels > [Thompson Zihuatanejo, A Beach Resort, by Hyatt](https://www.expedia.ca/Zihuatanejo-Hotels-Thompson-Zihuatanejo.h530278.Hotel-Information) > > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Hotel Riu Caribe - 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