Crown Point Vacation Packages

A Biohazard Disguised as Luxury: Rodent droppings are only the beginning... Utility Failures: We had zero running water for multiple consecutive nights with no forewarning. When temporarily restored, a dark brown liquid flowed from the taps. A bathroom sink remained completely clogged and backed up with stagnant water our entire stay despite notifying management. Severe Bed Linen Neglect: Due to the water supply issues, our bed linens were never changed during our two-week stay. Worse, the sheets had highly visible stains prior to use, suggesting they were never cleaned before arrival. Biohazards & Pests: We found fresh rodent droppings on kitchen counters and food areas. New cockroaches appeared daily; dead ones were left un-swept. We completely abandoned eating any food at our villa. Outside, a dead animal carcass was left to rot right by our car, emitting a foul odor. Broken Appliances: For one bedroom, the AC was broken was days. The washing machine broke three times; management's solution was to eventually hand us a key to Villa 3 and expect us to haul our wet laundry down the hill ourselves. Do not let the photos of the view fool you. Behind the scenery is a broken, unhygienic, and structurally neglected property run by management that simply does not care. To make it clear what future guests will be getting for their money: you are paying premium luxury rates to be an unpaid maintenance tester for a crumbling villa. Look elsewhere and AVOID BOOKING AT ANY COST

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Major renovations needed at the facility . Leaking roof on the walk paths and lounge area with pools of water during rain fall , so there was no way to really enjoy the hotel common areas as we were a party of 3 .Slips and falls are at high risk . Rooms were clean ( bath room lacked sufficient towels ) . Check in and check out were hassle free. Breakfast was okay with an omelette station. Unless there’s some major changes / update / repairs to property I will not return.