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"I was very disappointed with my stay at this hotel. The room itself was poorly designed and had an uncomfortable, unsettling atmosphere. It is rare that I feel like I am staying in a room that genuinely feels unpleasant, but that was the case here. The bed was also uncomfortable, which made the stay even worse. The most serious issue, however, was a major security concern. After a long day, my spouse and I returned to our room and found that our hotel room door had been left open. A staff member had entered the room to replace toiletries and apparently forgot to close the door afterward. All of our belongings were inside, including our work laptops and other personal items. This was extremely upsetting and made us feel unsafe. When I raised the issue with the manager, I was offered a free night to use in the future. I explained that I would not feel comfortable staying at this hotel again because I no longer trusted that my belongings or room would be secure. The manager then said they would help me pursue a partial refund. However, it has now been four days, and I still have not received any follow-up or update from the company. Overall, the experience was disappointing, uncomfortable, and concerning from a safety standpoint. I would not stay here again and would caution others to carefully consider the security issues before booking."

"I had a very disappointing experience at this hotel. During my stay, two brand-new Havaianas sandals that were clearly placed on top of my bed went missing. When I reported it, I was told they were “mistaken for trash” by housekeeping — which makes no sense, since they were visibly placed in a personal area and not discarded. Beyond losing my belongings, I was very frustrated with how the situation was handled, with no real accountability or effort to resolve the issue."

"Very good place to be with the family."

"Ac didn’t work and shower never got hot, it’s was 77 in our room one day. "

"Perfect place"

"very clean"

"Good"

"As soon as I walked in to my room, I called the front desk. I requested that Sean someone to place the two very heavy closet doors back in their tracks so we can use the closet. They never sent anyone. We had to hang our clothes around the room. Some areas in the walkways had missing stone work. Place is nice, but not Paradise at all. Shame"

"Last time staying. The only pro is the building is well constructed. You don't hear your neighbor on other floors. I don't know if it was just my party. Staff wasn't friendly at all, nothing wasn't explain. It was like here there you go. No bands, no activities, nothing about the stay. The room was dirty this time around, had to clean it. Never again. I couldnt be refunded so i had to deal with it."