6/10 – Acceptable
David, Ottawa
Voyage en famille
30 mai 2022
Points forts : Propreté, état et installations de l’hébergement
The Condo itself is excellent, modern, superb views of the city day and night, excellent showers, comfortable beds and pillows and living room furniture. It is in easy walking distance of the Exchange District for good eats and Toad Hall for children's toys, etc.
However, the remote management of the property was a near disaster. There was no fob for entry from parking and to building facilities. There was no parking pass for exiting the parking garage. On day 5, our access code to the building failed, so had to depend on arrival of security people or other tenants to get in. Placed 2 emails and 2 phone calls to 4 proper places according to condo paperwork and received no response, including from the named property host. Finally, on a 3rd call, reached a wonderful lady, Jasjeet, in Finance, who got the building access code reset, and arranged for parking reimbursement--bravo. But for her, our stay would have received a lower rating.
David
Séjour de 7 nuits en mai 2022