As a former Hotel General Manager, I was shocked by the lack of professionalism. Buffet food was terrible, overcrowded, and unsupervised kids were touching food – I was sick the first night. À la carte restaurants must be booked before 4 PM (same time as check-in) and were “fully booked” the following days, even though they were empty. Staff yelled private gossip across venues, even about who they’d slept with, which was unacceptable. The lobby flooded one evening after a ceiling collapse, upsetting my daughter, and at 4:30 AM a fire alarm filled the hallway with smoke – staff dismissed it as a false alarm until I insisted they check. No apologies, no empathy, not even at check-out. This is one of the most expensive hotels in Curaçao, yet the worst service, food, and safety I’ve ever experienced. This trip was meant to be special before my cancer treatment, but I left devastated.