Search Castles in West Springfield

"I was only there for about 5-6 hours but was great for what I paid. My only complaint was that the luggage storage is under the bed and can be fairly loud if you are arriving super late and/or leaving super early like I was. I have stayed at others that had luggage storage separated a bit so not to disturb others. Oh and if you order a cold drink from the cafe next door it is worth getting light or no ice. I finished my drink before I had finished walking down the driveway"

"Location was excellent, bar tender and concierge very helpful. "

"Great stay. I was able to check in at 3am due to delayed flight."

"Perfect location. Great service, good food and great accommodations. "

"It was a good stay parking price was high "

"Everyone was super friendly. I'm a single parent with a 6 year old and they were very kid friendly while giving excellent service!"

"Loved being on the Wharf, but what made this hotel exceptional waa the service and the hospitality of the staff. I booked the hotel because it included breakfast, it was on the Wharf, and it had a rooftop pool. I enjoyed the pool but would have liked it to be deeper for actual swimming. The breakfast buffet was quite nice, but that’s not the main reason for my 5 star rating. It was the the willingness of the staff to accommodate our request for a room change after one night from a king bed to two queen beds. They even gave us a river view room for no additional charge. In general, everyone was so helpful, and always with a smile!"

"The staff are excellent. Personable, helpful and kind. From Josephine who checked us in at the front desk to our valet who helped us depart, all showed a professionalism that Omni has had since we first stayed here over 15 years ago. The pool is delightful, with food and beverage and very clean bathroom shower facilities "

"It was only one night. The bed was coferteble., the room was clean. "