Thank you for posting a review of your stay. We're glad to know you were pleased with our associates, but we apologize for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management

Dear Niuryelis, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Glenda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Brittany, Thank you for choosing Extended Stay America! Your positive feedback means a lot to us. We strive to provide exceptional experiences for all our guests, and we're thrilled that you had a great time with us. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Pejman, Thank you for taking the time to share your experience. We apologize for not meeting your expectations with the cleanliness and maintenance issues and any service lapses you encountered during your visit. Your experience does not align with the high standards we strive to maintain. Please know that we take your feedback seriously and will address these issues urgently to prevent recurrence. Additionally, we take pest issues seriously and will thoroughly clean and inspect your room for precautions and address the problem as quickly as possible to uphold our company's high standards. Your comfort and satisfaction are paramount to us, and we hope you'll reconsider staying with us again to experience the superior service we aim to provide. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Xavier, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Stephen, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Apart from this, we hope you enjoyed our location and had a pleasant stay. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Lakeshia, We are deeply sorry to hear about the discomfort and inconvenience you experienced during your stay. Your comfort and satisfaction are paramount to us, and it is disheartening to learn that we fell short of meeting your expectations. Please accept our sincere apologies for the issues with the bed comfort, bathroom door, and housekeeping service. We address these concerns to ensure improvements are made. Your feedback is invaluable in helping us enhance our services for future guests. We hope you reconsider and give us another opportunity to provide you with a more comfortable and enjoyable experience on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Jeanette, Thank you for your feedback. We are pleased to know how much you liked our staff service. We want your stay with us to feel like home and be as comfortable as possible. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management

Dear Akeyvia, We deeply regret the distressing experience you encountered during your recent stay. Your dissatisfaction and discomfort due to unpleasant odors are unacceptable, and we sincerely apologize for failing to meet your expectations. Rest assured, we take your feedback seriously and actively address the issues raised to improve our facilities and ensure a more pleasant atmosphere for all guests. Please accept our sincerest apologies for the inconvenience caused, and we hope for the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Ingrid, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced. Your comments about the condition of your room have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management

Dear Ivan, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear CJoy, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Marilyn, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Considering our friendly staff, please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Guest, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you. Please allow us to investigate the matter, and in the meantime, you can always reach out to our team for further assistance. Please stay with us another time so we can provide a much more enjoyable experience.Sincerely,Hotel Management

Dear yudenia, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management

Dear Erika, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Gloria, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Doug, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Qiang, Thank you for this outstanding review and for selecting Extended Stay America for your time here. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Sarah and Max; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management