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"Breakfast ok. Room clean. Heat worked. Was NOT immediately greeted upon arrival. Had no idea where employees were. We stood at counter several minutes and no one came from the back room or any where to check us in. After we were obviously confused & verbalized it between the two of us as what to do in this hotel with no visible employees, did the two ppl from popcorn machine come to the counter & started to check us in! We weren’t the only people at the counter waiting. There was one other lady behind us."

"Bad customer service"

"Staff and hotel was great! "

"The breakfast was good. I liked the waffle maker. The room could have been cleaner but it was comfy and the right price. The pool was nice and cool. Very relaxing after walking around downtown Columbus all day. Wish there was a hot tub. I'd give 5 stars if there was a hot tub. "

"Kaushal (I'm sorry if I butchered your name) took such good care of us when we had a little hiccup with our booking. Very happy with how we were treated. Thank you so much for saving us for the night. We are so grateful 🙏 "

"Great Stay!"

"Very hi Justin good afternoon. How are you? I’m good. I’m sorry I’m eating my lunch real quick before 1 o’clock appointment I have but I wonder if I missed your call no, that’s fine. I’d rather talk through it cause I copied you on the most latest email that ever that was going around did you see if by chance I have not I can take a look well in a nutshell what’s going on one of my Key accounts overpaid they double paid a bill of $769,000 and they were basically told in the first attempt to see if we could reimburse it that they needed 60 days and you reimburse it. What do you mean by that reverse reverse and they were told so the customer was told that it would take us at least 60 days to do that if we could otherwise it would just send us a credit. Customer wasn’t satisfied with that response and then I guess apparently someone in the call center said you know what you have the option file PCO complaint not a good way to end that call just FYI so the customer came to me cause I’m their account rep and said what can you do to help us so I kind of started going down the path of asking you know David Turner, and my director well he’s our director now over here in Ohio. He recommended I go to use somebody else recommended I go another route so I kind of run in parallel people here everything I’m getting back from everyone else that you’ll see in that email saying we can’t do it well I just pulled up the account and my first my first thought given the balance is that they’re lik"

"Very nice accommodations. Clean. Polite staff. Proximate to local points of interest. "

"The room was nice. There was planty of room and it was very clean. The staff was friendly and helpful. I was not able to get a receipt. They told me that it would be sent by Hotels.com. I still do not have it."