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Sandman Hotel Victoria – Avis

3 out of 5
Sandman Hotel Victoria
2852 Douglas St, Victoria, BC

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 367 avis sur 1002." "
Note de 8 – Bien, d’après 364 avis sur 1002." "
Note de 6 – Acceptable, d’après 142 avis sur 1002." "
Note de 4 – Médiocre, d’après 85 avis sur 1002." "
Note de 2 – Terrible, d’après 44 avis sur 1002." "

8,0/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

7,6/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Jean-Pierre

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Accueil sympa chambre confortable
Séjour de 1 nuit en mai 2022
General Manager a répondu le 20 juill. 2022
Thank you Jean-Pierre for your 5 star review! So glad you had a great stay and hope to have you back again soon. Till next time, Amy Leonard

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Ok for one night. Dated property, in need of some love. No Kleenex or hair dryer in the room. Front desk attendant very nice and informative.
Séjour de 1 nuit en juillet 2021
General Manager a répondu le 27 juill. 2021
Thank you so much for your review. I am pleased to inform you, we are in the middle of doing renovations in the rooms. We hope to have you back again soon and can make sure you can see the end result. Kind Regards, Amy Leonard

4/10 – Médiocre

Voyageur vérifié

Voyage avec des animaux de compagnie
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Nous avions une chambre à l’étage 2 parce que j’avais un chien pas rénové et la poussière sur les meubles et du d’être rénové , mon amies elle n’avais pas de chien et elle avais une chambre rénovée .très déçu de voir la différence .
Séjour de 2 nuits en mars 2021
General Manager a répondu le 15 mars 2021
Je suis vraiment désolé que vous n'ayez pas passé le meilleur séjour ici au Sandman Victoria Hotel. Nous sommes en train de rénover toutes les chambres. Une fois terminé, toutes les chambres de l'hôtel seront terminées, y compris les chambres acceptant les animaux domestiques. Nous serions ravis de vous revoir dans le futur et de vous montrer toutes les chambres rénovées. Cordialement, Amy Leonard

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel, commodités
Points faibles : Propreté
There was a hair on the toilet bowl when I got into my room the first time. The breakfast was quite expensive, no wonder why I was the first and only client in the restaurant at that moment. Next time, I'll choose a different hotel.
Séjour de 2 nuits en février 2020
General Manager a répondu le 26 févr. 2020
Dear Guest, Thank you for taking the time to review us. We didn’t deliver the experience you expected and we would like the opportunity to discuss your visit with us. Please feel free to email me at gm_victoria@sandman.ca, thank you again, Corey

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Le personnel est toujours prêt à aider, les commodités répondent à mes attentes. L’hotel aurait besoin d’un bon rafraîchissement et nous avons trouvé qu’il faisait chaud partout dans l’hotel.
Séjour de 4 nuits en août 2019
General Manager a répondu le 22 août 2019
Dear Guest, Thank you for taking the time to submit your review, we are glad to hear you enjoyed your stay and sorry you found it to be warm in the building, we hope the A/C in your room helped cool you off during our warm summer months. We look forward to the opportunity to having you stay with us again the next time you visit Victoria! Regards,

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sécuritaire, personnel attentionné. Les enfants ont adoré la piscine et moi l’espace cuisinette (très pratique quand on a un enfant avec des allergies alimentaires)
Séjour de 1 nuit en juillet 2019
General Manager a répondu le 9 juill. 2019
Dear Guest, Thank you for staying and writing your review, we are happy to hear the kids liked the pool. Regards,

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Laveuse et secheuse disponible, proximite du centre-ville (distance de marche).
Séjour de 1 nuit en avril 2019
General Manager a répondu le 22 avr. 2019
Dear Guest, Thank you for taking the time to submit your review from your recent stay. Regards,

8/10 – Bien

Ryan

Séjour de 2 nuits en mai 2024
General Manager a répondu le 22 mai 2024
Thank you for your review, Ryan. If there is anything we can improve on to get a 5 star, we would the the opportunity to learn more. Thanks again, Amy Leonard

6/10 – Acceptable

Ayham

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Great staff The room was clean but has an unpleasant smell Location is not that nice.
Séjour de 1 nuit en mai 2024
Anjali, Manager a répondu le 19 mai 2024
Thank you for visiting the Sandman Hotel Victoria and sharing your comments. We are sad to observe that your stay with us was mediocre. We hope that we have an opportunity to serve you again. Regards, Anjali

10/10 – Excellent

Katia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent service, very nice staff, very kind and helpful, a lot space in the room, very clean and comfortable!!
Séjour de 1 nuit en mai 2024
Anjali, Manager a répondu le 19 mai 2024
Thank you for visiting the Sandman Hotel Victoria and providing a five-star rating. We are pleased to hear that you enjoyed your stay and found good value in your stay. We look forward to seeing you again. Regards, Anjali

10/10 – Excellent

Akash

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 2 nuits en mai 2024
Anjali, Manager a répondu le 21 mai 2024
Thank you for visiting the Sandman Hotel Victoria and providing a five-star rating. We are pleased to hear that you enjoyed your stay and look forward to seeing you again. Regards, Anjali

10/10 – Excellent

Davinder

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
If was good and convenient location for me
Séjour de 2 nuits en mai 2024
Anjali, Manager a répondu le 16 mai 2024
Thank you for visiting the Sandman Hotel Victoria and providing a five-star rating. We are pleased to hear that you enjoyed your stay and found the location to be well suited. We look forward to seeing you again. Regards, Anjali

10/10 – Excellent

Nicole

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Folks around the facility, the back parking lot in particular, were a bit sketchy at times but there was locked underground parking and the front desk staff were amazing.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 15 mai 2024
Thank you so much for your kind words regarding the front desk staff. We are so pleased you enjoyed your stay and hope to welcome you back again soon

8/10 – Bien

Lija

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall its good
Séjour de 4 nuits en mai 2024
General Manager a répondu le 15 mai 2024
Thank you for your review. If there is anything we can do to improve, please feel free to let me know. Thanks again, Amy Leonard

10/10 – Excellent

Norma

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The pool area was nice enough, in need of repairs. Denny’s right in hotel was very convenient, staff were friendly and helpful.
Séjour de 5 nuits en avril 2024
Anjali, Manager a répondu le 13 mai 2024
Thank you for visiting the Sandman Hotel Victoria and providing a five-star rating. We are happy to hear that our staff was approachable and accommodating during your visit, and we hope to see you again soon.. Regards, Anjali

8/10 – Bien

Patrick

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Anjali, Manager a répondu le 14 mai 2024
Thank you for your staying with us at the Sandman Hotel Victoria and sharing your positive rating. We look forward to hosting you again. Regards, Anjali

8/10 – Bien

hatty

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Anjali, Manager a répondu le 19 mai 2024
Thank you for visiting the Sandman Hotel Victoria and providing your review. We value your business and look forward to seeing you again. Regards, Anjali

10/10 – Excellent

James

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed 2 nights .. pretty close to everything we wanted to do
Séjour de 2 nuits en mai 2024
Anjali, Manager a répondu le 11 mai 2024
Thank you for your 5-star review, and staying with us at the Sandman Hotel Victoria. We look forward to hosting you again. Regards, Anjali

10/10 – Excellent

Jocelyn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very fast check in and front desk are so friendly and helpful
Séjour de 1 nuit en mai 2024
Anjali, Manager a répondu le 11 mai 2024
Thank you for your 5-star review, and staying with us at the Sandman Hotel Victoria. Our staff is comprised of individuals who love looking after our guests. We look forward to hosting you again. Regards, Anjali

8/10 – Bien

Charlene

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was very quiet, Dennys next door great and enjoyed the pool
Séjour de 1 nuit en mai 2024
Anjali, Manager a répondu le 9 mai 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again. Regards, Anjali

10/10 – Excellent

Anish

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's good
Séjour de 1 nuit en mai 2024
Anjali, Manager a répondu le 8 mai 2024
Thank you for your 5-star review, and staying with us at the Sandman Hotel Victoria. We look forward to hosting you again. Regards, Anjali

8/10 – Bien

Elijah

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
We loved Denny’s and the clean and decent gym
Séjour de 4 nuits en mai 2024
Anjali, Manager a répondu le 7 mai 2024
We appreciate your amazing rating and staying at the Sandman Hotel Victoria. We are glad to hear you enjoyed Denny's and our amenities. We hope to see you again soon. Regards, Anjali

10/10 – Excellent

Natalia

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The facility was very cleanly and the staff were friendly. I loved the rooms as they were very cozy.
Séjour de 1 nuit en mai 2024
Anjali, Manager a répondu le 7 mai 2024
We appreciate you staying at the Sandman Hotel Victoria and giving us a 5-star review. We are happy to hear that you found our staff and services enjoyable. We look forward to seeing you soon. Regards, Anjali

6/10 – Acceptable

Chris

Voyage d’affaires
Points forts : Service et personnel
You get what you pay for
Séjour de 1 nuit en mai 2024
Anjali, Manager a répondu le 4 mai 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your feedback. We are sorry to observe that your stay with us was mediocre. We hope that we have an opportunity to serve you again. Regards, Anjali

10/10 – Excellent

Christina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was a great stay comfy beds very clean and great service
Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 29 avr. 2024
We appreciate your positive review and the time you spent at the Sandman Victoria. We are happy to hear that you had a comfortable stay. We hope to welcome you again soon. Regards, Anjali

10/10 – Excellent

Sukhjinder

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very warm welcoming and friendly 😊 even though we checked in late it was worth and the front desk Rep told us friendly that let us know if you will checkout little late .
Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 29 avr. 2024
We value your time spent at the Sandman Victoria and your good review. We're thrilled to hear that you had a pleasant stay; our staff members enjoy looking after guests, so we're glad you appreciated the late check-out. Regards, Anjali

8/10 – Bien

German

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location
Séjour de 2 nuits en avril 2024
Anjali, Manager a répondu le 29 avr. 2024
We appreciate your positive review and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali

10/10 – Excellent

Laniah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 29 avr. 2024
We value your positive feedback and your experience staying at the Sandman Hotel Victoria. We hope to see you again soon. Regards, Anjali

8/10 – Bien

Makoto

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall good
Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 26 avr. 2024
We appreciate your feedback and stay at Sandman Hotel Victoria. We are glad that you appreciated the property and our services, and we hope to welcome you back soon. Regards, Anjali

8/10 – Bien

Thomas

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The TV cable selection and remote were poor
Séjour de 2 nuits en avril 2024
Anjali, Manager a répondu le 26 avr. 2024
We value your feedback and stay at the Sandman Hotel Victoria. We hope to see you again soon and are delighted that you enjoyed the property and our services.

10/10 – Excellent

Emily

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We are family of 4 and we stay in this hotel all I can say is we had such a quiet and spacious room totally recommend this hotel!
Séjour de 2 nuits en avril 2024
Anjali, Manager a répondu le 26 avr. 2024
We value your 5 star rating and kind comments mean so much to us. We hope to see you again soon and are pleased that you and your family had a wonderful stay with us. Regards, Anjali

8/10 – Bien

Elvira

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 26 avr. 2024
We appreciate your positive review and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali

10/10 – Excellent

Akashdeep

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great rooms & service
Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 24 avr. 2024
We appreciate your five-star review and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali

8/10 – Bien

Alix

Voyage en famille
Points forts : Propreté, service et personnel
Stayed there with my son for a swimming competition, clean and convenient
Séjour de 3 nuits en avril 2024
Anjali, Manager a répondu le 22 avr. 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. We are delighted to hear that you found our pool appropriate and clean for your son's practice. We hope to see you again soon. Regards, Anjali

10/10 – Excellent

Chantal

Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 11 mai 2024
We appreciate you staying at the Sandman Hotel Victoria and leaving a 5-star review. We look forward to seeing you again soon. Regards, Anjali

8/10 – Bien

Chloe

Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 11 mai 2024
Thank you for your staying with us at the Sandman Hotel Victoria and sharing your positive rating. We look forward to hosting you again. Regards, Anjali

10/10 – Excellent

Mae

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and quiet.
Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 21 avr. 2024
We appreciate your 5-star rating and your stay at the Sandman Hotel Victoria. It brings us great pleasure to learn that you found the property and our services enjoyable, and we hope to have you stay with us again soon. Regards, Anjali

2/10 – Terrible

Nihal

Voyage en famille
Points faibles : Propreté, service et personnel et commodités.
I had booked 2 rooms at the hotel for 2 nights and 3 days. I was very disappointed after finding a long hair on the towel inside the washroom. One of the rooms garbage was over filling and had the card left on the door. I asked the cleaning worker who was outside couple rooms down in the afternoon while leaving the room requesting to pick up the over filling garbage which was full inside. The worker said to have the card in the right position which i made sure it was. Returned back at night and found the garbage bins still full. Went to the front desk next day who said he would get it done, which again was not done again. Then was asked by the front desk guy to put it outside and he would come and pick up, again that did not happen. Its a convenient location but i was with my parents who were visiting from Toronto who did not enjoy the stay there. Very disappointed after spending soo much money booking two rooms but the service was below par. I would not recommend this hotel if you are taking your family.
Séjour de 2 nuits en avril 2024
Anjali, Manager a répondu le 29 avr. 2024
We are extremely sorry to read that your stay with us was unpleasant due to the aforementioned. We will be connecting with you on this soon. Regards, Anjali

6/10 – Acceptable

Roy

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Anjali, Manager a répondu le 17 avr. 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your rating. We are displeased to notice that your stay with us was mediocre; should you need to discuss this further, please feel free to contact the Hotel directly. Regards, Anjali

8/10 – Bien

Amanda

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The room was nice and the facilities were what was needed for a quick stay.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 15 avr. 2024
Thank you Amanda! We are so pleased you were able to enjoy the pool! We hope you come back again soon! Kind regards, Amy Leonard

8/10 – Bien

Michelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was nice and pool was perfect for kids
Séjour de 2 nuits en avril 2024
General Manager a répondu le 15 avr. 2024
Thank you Michelle for your 4 star review! We are so pleased you enjoyed our facilities. We are so glad the kids took advantage of the pool too! Thanks again, Amy Leonard

10/10 – Excellent

Kathleen

Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 4 mai 2024
We appreciate your 5-star rating and the time you spent at the Sandman Victoria. We are happy to learn that your stay was enjoyable, and we look forward to seeing you again. Regards, Anjali

8/10 – Bien

Brett

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall good experience, didn't like that $150 security deposit not credited back to card upon checkout as I was told, does not take 5 business days to credit back. Could use more than 2 chairs in pool area! Staff was pleasant and nice.
Séjour de 3 nuits en avril 2024
Anjali, Manager a répondu le 14 avr. 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. The release of the pre-auth hold often takes 4-5 business days, depending on the bank. We are pleased that your experience was pleasant, and we look forward to welcoming you again soon. Regards, Anjali

10/10 – Excellent

Kasandra

Points forts : Commodités
the staff and the pool
Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 13 avr. 2024
We appreciate your feedback and staying at the Sandman Hotel Victoria. We are glad to hear that you had fun in the pool; our team takes great pride in looking after our guests. We hope to welcome you again soon. Regards, Anjali

8/10 – Bien

Dale

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff, easy check in, very nice room.
Séjour de 3 nuits en avril 2024
Anjali, Manager a répondu le 12 avr. 2024
Thank you for choosing to stay with us at the Sandman Hotel Victoria and sharing your comments. We have individuals on our team that love taking care of our guests, and we hope to see you again soon. Regards, Anjali

10/10 – Excellent

James

Séjour de 2 nuits en avril 2024
Anjali, Manager a répondu le 29 avr. 2024
We appreciate your 5-star rating and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali

4/10 – Médiocre

Seble

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté
The room smell musty. The carpet is messy and dirty. Needs deep cleaning.
Séjour de 4 nuits en mars 2024
Anjali, Manager a répondu le 7 avr. 2024
We are extremely disheartened to learn about your unpleasant stay with us, and thank you for your comments. Should you need to discuss this further, please contact the hotel directly. Regards, Anjali

10/10 – Excellent

kyel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great amenities and staff
Séjour de 1 nuit en avril 2024
Anjali, Manager a répondu le 3 avr. 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your 5-star rating. We are delighted to read that you enjoyed the property and our services. We look forward to seeing you again. Regards, Anjali

4/10 – Médiocre

Fraulein

Voyage en famille avec de jeunes enfants
Not satisfied with the service.
Séjour de 2 nuits en mars 2024
Anjali, Manager a répondu le 2 avr. 2024
Thank you for staying with us at the Sandman Hotel Victoria. We are displeased to read that your stay with us was unpleasant. We appreciate that we had the chance to connect on this earlier today, and hope that we have an opportunity to serve you again. Regards, Anjali

10/10 – Excellent

Ariza

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024
Anjali, Manager a répondu le 1 avr. 2024
Thank you for staying with us at Sandman Hotel Victoria and providing a 5 star rating. We are glad to hear you appreciated the property and our services, and we hope to see you again soon. Regards, Anjali