PH Private Rooftop n Pool Amazing View Concierge

Step into the most exclusive of our penthouse units at Satori. Where neutral tones and soft textures create an ambiance of calm and refinement. This exclusive penthouse unit features a big private plunge pool with relaxing views to Tulum`s jungle. Inside, the luxurious design in whites and beiges complements high-quality appliances, a fully equipped kitchen, and 2 plush king-sized beds. White Serenity invites you to indulge in effortless luxury. Washer/Dryer and a Smart TV 55 in compliment the equipment. On the rooftop, you have expansive social space for gathering with friends, enjoying romantic moments viewing Tulum`s sunrise, or simply basking in the Caribbean sun.
Please note: While we offer the experience of a luxury boutique stay, this is a privately owned residence, not a commercial hotel. Since each owner has placed a lot of effort and money in furnishing the units to this high standard, we are compelled to keep that like that.
We ask your help to take care of the property and everything in it, as if it were yours. So, any permanent stains or damage to furniture, pillows, linens, towels or any other item will be charged. We reiterate, please treat the space with care so future guests — and possibly you again — can enjoy it in perfect condition.

Liability Disclaimer – Common Areas and Patios
The tenant acknowledges that certain parts of the building, including but not limited to entrance
halls, staircases, elevators, pools, gyms, gardens, and other shared areas (hereinafter referred
to as “Common Areas”), are shared with other residents or guests.
In addition to the Common Areas, the property includes a private patio with a plunge pool,
which requires careful and responsible use. Some patios may be elevated, and surfaces can
become slippery when wet. It is therefore important to follow safety guidelines to avoid
accidents.
Key safety guidelines include, but are not limited to:
- Do not run or jump on wet surfaces.
- Do not dive into the plunge pool.
- Never leave children unattended.
- Respect the general rules applicable to Common Areas.

The owner and/or property manager cannot be held responsible for injuries, accidents, property
damage, or loss occurring in these areas, unless in cases of gross negligence or proven
misconduct.
The tenant agrees to act responsibly and immediately report any situation that presents a
potential risk to the owner or property manager (e.g., a broken barrier, a very slippery surface,
poor lighting), while acknowledging that certain permanent features of the property—such as the
elevated design of the plunge pool—are an integral part of the patio layout and require cautious
use.
By accepting these terms, the tenant understands that the use of the Common Areas, patio, and
plunge pool is at their own risk and agrees to waive any claim or legal action against the owner
for any incident occurring in these areas.
How to use this clause:
✅ Include it in your rental agreement before the guest’s arrival.
✅ Have it signed electronically or include it in your Airbnb house rules.
✅ Optionally, post a reminder onsite near areas of risk (e.g., pool, stairs, patios).

Smoking is prohibited inside the units; the designated area is the private terraces and gardens.

Cleaning: Guests are requested to leave the accommodation in a reasonably clean condition. If it is necessary to hire external cleaning companies, the guest must cover the expenses (mattress washing, sofa cleaning, etc.).

In the event of more than 3 complaints from other guests or residents, it will be necessary to leave the accommodation.

Cover expenses such as washing sofas, mattresses, or other pieces of furniture if necessary, or replacement of the piece in case of major damage.

Additional guests not registered in the reservation must pay an additional fee equivalent to 20% of the total reservation cost.

Visits are allowed as long as the holder notifies the host of the reservation and is responsible for any damage or breach of the condominium regulations. If the visit stays overnight, it will be counted as an additional guest.

Parties are not allowed.

Quiet hours 10pm-9am. All units have a safety deposit box; we are not responsible for lost items. It is the guest`s responsibility to safeguard their valuables, passports, etc.

Relax and Enjoy Our Common Spaces: Make the most of our common areas, open from 8:00 a.m. to 10:00 p.m. We maintain quiet hours from 9:00 p.m. to 9:00 a.m. so everyone can enjoy the tranquil surroundings.

Your Peace of Mind: Your safety and security are important to us. We provide overnight security, fire extinguishers, and readily accessible emergency contact information for your convenience.