Tolland County Vacation Packages

Customer service staff at check in was helpful and very responsive to our needs. Somehow we got assigned a smoking room. Could not accept room as totally smelled awful. Able to change to a smaller nonsmoking room. Motel is older and needs some upgrades. However, the room was very clean.

We booked one night, and when we arrived at 11:30 pm there was a massive party in the hotel. Motorcycles everywhere and they made noises until 2:30 in morning. The room next to us was full of people partying and i had to call downstairs several time to compalin about the noise.

I have never experienced anything like this. I reserved and paid for my room in advance, only to arrive and be told the hotel was overbooked and there was an issue with my reservation. I cannot understand how a guest can have a confirmed, prepaid reservation and still be left without a room. What made it worse was the lack of concern from management. There seemed to be little regard for what happens to a guest who arrives expecting a room and suddenly has nowhere to stay. This hotel is part of the Hilton brand, and my reservation was booked and paid through Expedia. I expected much better from two major companies. Calling Expedia made the situation even worse. They repeatedly contacted the hotel to confirm it was overbooked, apologized, and said they would transfer me to a specialist to find another hotel. After waiting about 30 minutes, the call would disconnect. I would call back, explain everything again, and repeat the same process. After 2 hours, there was still no solution, no sense of urgency, and very little concern. Instead, I was met with attitude and poor customer service. Because neither the hotel nor Expedia provided a solution, we were left with nowhere to stay and had to sleep in our vehicle. I would not recommend booking through Expedia or staying at a Hilton property, especially this hotel. No traveler should have to experience this level of stress, disrespect, and lack of consideration after paying in advance for a confirmed reservation!