Outdoor pool
Check availability

Reviews of Hotel Lucerna Tijuana

4.5 out of 5
Hotel Lucerna Tijuana
Paseo del los Heroes #10902, Zona Rio, Tijuana, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 563 out of 1007 reviews" "
Rating 8 - Good. 174 out of 1007 reviews" "
Rating 6 - Okay. 106 out of 1007 reviews" "
Rating 4 - Poor. 73 out of 1007 reviews" "
Rating 2 - Terrible. 91 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jose, TIJUANA

Travelled with partner
Liked: Cleanliness, staff & service
Centric hotel with restaurants and two bars .the sky roof bar and restaurant amazing
Stayed 1 night in May 2024
Response from Mr. Jose on May 23, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sr Gustavo on May 22, 2024
Estimado huésped .Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.Le esperamos pronto, será un placer asistirle.Saludos

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in May 2024
Response from Sr. Daniel on May 22, 2024
Estimado huésped .Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.Le esperamos pronto, será un placer asistirle.Saludos

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Srita Flor on May 22, 2024
Estimada huésped .Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.Le esperamos pronto, será un placer asistirle.Saludos

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very. I’ve and the service was exceptional. From check in to check out my experiences far exceeded my expectations.
Stayed 3 nights in May 2024
Response from Mr. Brook on May 22, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.We are happy to have you as guestLooking forward to welcoming you back.Kind regards

10/10 Excellent

Suyee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Miss Suyee on May 18, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards

10/10 Excellent

Cecilia, Monterey Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great! Stayed on the 5th floor and they had a lobby , they provided , water, snacks, and breakfast. My kids and I enjoyed our stay.
Stayed 2 nights in May 2024
Response from Miss Cecilia on May 16, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jeremy on May 13, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was amazing
Stayed 1 night in May 2024
Response from Miss Nancy on May 6, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards

2/10 Terrible

Veronica, Kerman

Disliked: Staff & service, property conditions & facilities
I was very happy and always recommended this place; however, this last stay was very disappointing adn embarrasing. As I was checking out, the receptionist told me to wait since the room was getting inspected. I agreed. Then she advised that they were going to take $50 dollars out of my deposit because one of the sheets were stained. Females will understand what I mean. I do not agree with the high charge for it; on top of it, she telling me in front of other guests. Total embarrassment. Not ever coming back to this hotel.
Stayed 2 nights in Apr 2024
Response from Miss Veronica on May 6, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards

10/10 Excellent

IRENE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around. Strongly recommended
Stayed 1 night in Apr 2024
Response from Srita. Irene on Apr 29, 2024
Estimada huésped .Agradecemos habernos contestado la encuesta de servicio, estamos muy contentos de que nos haya elegido durante su estancia en Tijuana.Le esperamos pronto, será un placer asistirle.Saludos.

10/10 Excellent

ruben

Stayed 2 nights in Apr 2024
Response from Sr. Ruben on May 18, 2024
Estimado huésped .Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.Le esperamos pronto, será un placer asistirle.Saludos.

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from Mr. Kevin on May 16, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Mr. Ahmed on Apr 26, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regard

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sr. Juan on Apr 26, 2024
Estimado huésped .Agradecemos habernos contestado la encuesta de servicio.Le esperamos pronto, será un placer asistirle.Saludos.

8/10 Good

Jose

Stayed 1 night in Apr 2024
Response from Sr. Jose on May 13, 2024
Estimado huésped .Agradecemos haber contestado nuestra encuesta de servicioLe esperamos pronto, será un placer asistirle.Saludos.

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from Mr. Kevin on May 6, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was great
Stayed 2 nights in Apr 2024
Response from Mr Julio on Apr 17, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regard

8/10 Good

Juana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont like that if we are a family of 5 i would be required to get an extra room when all 3 of my children are under the age of 13 under. Im ok with them sleeping in another room by themselves.
Stayed 3 nights in Apr 2024
Response from Miss Juana on Apr 17, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regard

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from Mr Kevin on May 6, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards

10/10 Excellent

luis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service, nice restaurants and bar..very nice would definitely return for another stay.
Stayed 1 night in Apr 2024
Response from Mr Luis on Apr 14, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regard

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !
Stayed 1 night in Apr 2024
Response from Mr. Ivan on Apr 14, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regard

8/10 Good

Luis R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in mixed feelings someone will make you believe they are there for you then you find out is not real but going back and asking a second time another staff member we got helped with check in real quick ....staff at restaurant very helpful great food good variety sunday brunch staff will offer to bring mimosas to your table and broiled carne asada tacos also got offered broiled oysters at your table besides other good very well prepared dishes very aromatic tasty auntentic food with herbs real cuisine not generic ...good brunch and good job to kitchen staff !
Stayed 1 night in Apr 2024
Response from Sr. Luis on Apr 11, 2024
Estimado huésped .Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.Le esperamos pronto, será un placer asistirle.Saludos.

8/10 Good

Martin

Stayed 2 nights in Mar 2024
Response from Sr. Martin on Apr 29, 2024
Estimado huésped .Agradecemos habernos contestado la encuesta de servicio, estamos muy contentos de que nos haya elegido durante su estancia en Tijuana.Le esperamos pronto, será un placer asistirle.Saludos.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sr. Robert on Apr 11, 2024
Estimado huésped .Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.Le esperamos pronto, será un placer asistirle.Saludos.

2/10 Terrible

Ortega

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sr. Ortega on Apr 11, 2024
Estimado huésped .Agradecemos sus amables comentarios sin duda los compartiremos con nuestro valioso equipo de trabajo.Le esperamos pronto, será un placer asistirle.Saludos.

8/10 Good

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi fi was not working well. Stressful not being connected all the time.
Stayed 2 nights in Mar 2024
Response from Mr. Steve on Apr 4, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

6/10 Okay

Bianca

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice hotel but beds where super hard n small either then that staff everything else was nice
Stayed 3 nights in Mar 2024
Response from Miss Bianca on Apr 4, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miss Blanca on Apr 21, 2024
Estimada huésped .Agradecemos habernos elegido para su estadía .Le esperamos pronto, será un placer asistirle.Saludos.

10/10 Excellent

Claudia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property nice pool
Stayed 1 night in Mar 2024
Response from Miss Claudia on Mar 29, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mr. Jose on Apr 14, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regard

10/10 Excellent

Demitrus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 4 nights in Mar 2024
Response from Demitrus on Mar 22, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mr. Francisco on Mar 18, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

8/10 Good

Mari

Stayed 1 night in Mar 2024
Response from Miss Mary on Apr 4, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

6/10 Okay

Antonio

Travelled with family, Travelled with partner
Disliked: Amenities
Parking at this location is great self service, but still plenty of parking space
Stayed 1 night in Mar 2024
Response from Mr. Antonio on Mar 18, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

10/10 Excellent

Rosa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice hotel
Stayed 1 night in Mar 2024
Response from Miss Rosa on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

martha judith

Stayed 1 night in Mar 2024
Response from Miss Martha on Mar 29, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent customer care
Stayed 2 nights in Feb 2024
Response from Dear guest; on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Dear Guest on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need is at your fingertips - including food and drinks. The staff is super professional and friendly. I have to mention Claudia who checked us both in and out in an efficient and friendly manner. She could train others in the hospitality world on how to treat customers! Fernando assisted with luggage and finding everything we needed to make our stay enjoyable.
Stayed 2 nights in Feb 2024
Response from Mr. Dan on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

robert

Stayed 3 nights in Feb 2024
Response from Mr. Robert on Mar 22, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

10/10 Excellent

Miguel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend for business trips
Stayed 1 night in Feb 2024
Response from Mr. Miguel on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miss Rosa on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

2/10 Terrible

Gustavo

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad experience
Stayed 1 night in Feb 2024
Response from Mr. Gustavo on Feb 21, 2024
Thank you for taking the time to submit the service survey, You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Karina

Stayed 1 night in Feb 2024
Response from Srita. Karina on Mar 22, 2024
Estimado Huésped ;Gracias por tomarse el tiempo enviando la encuesta de servicio,Agradecemos habernos elegido para su estancia,Saludos!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the personal is extremely friendly
Stayed 1 night in Feb 2024
Response from Mr.Eduardo on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in good condition and located in an great part of town
Stayed 1 night in Jan 2024
Response from Mr. Roberto on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Our room flooded and no one came to take care of it after calling twice.
Stayed 2 nights in Jan 2024
Response from Mr. Robert on Feb 21, 2024
Thank you for taking the time to submit the service survey, sorry about the incovinenceYou are very important to us.We appreciate having chosen us for your stay,Greeting

6/10 Okay

Sophia

Travelled with family, Business traveller
Disliked: Staff & service
The service and the room is not worth it for $198.57/ tax. Upon check out, I called the front desk to help me for my luggages. They said they will send someone, I waited and waited, but nobody came. I decided to carry all my stuffs by myself from 6th flor to the lobby. Then I saw the bell boy was just outside waiting. Probably the front desk lady I talked to forgot about me. Then when she saw me she called the bell bot to help me carry my stuffs, for what? To bring it to my car? Why do I need it for if I got from my room to the lobby. Very poor service for the price.
Stayed 1 night in Jan 2024
Response from Miss Sophia on Feb 21, 2024
Thank you for taking the time to submit the service survey, sorry about the invenince we already working on your commentsYou are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Miss Samantha on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting