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Paradox Kunshan – Avis

4.5 out of 5
Paradox Kunshan
387 Qianjin Zhong Road, Kunshan, Suzhou, Jiangsu

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 41 avis sur 81." "
Note de 8 – Bien, d’après 28 avis sur 81." "
Note de 6 – Acceptable, d’après 9 avis sur 81." "
Note de 4 – Médiocre, d’après 1 avis sur 81." "
Note de 2 – Terrible, d’après 2 avis sur 81." "

9,0/10

Propreté

8,8/10

Service et personnel

9,4/10

Commodités

8,6/10

État et installations de l’hébergement

10/10

Écoresponsabilité

Avis

8/10 – Bien

Shukuei

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
部份樓層出租給坐月子中心感覺降低了水平~
Séjour de 1 nuit en mars 2024
Ariel Tong a répondu le 30 mars 2024
尊敬的宾客，感谢您的点评！前进的脚步永不停歇，为了您的信赖，我们将更加坚持不懈，保持服务的热忱。希望昆山琶拉帝诗酒店是您旅途中最美、最温暖的家。热切期待您的再次光临，祝您生活愉快！谨启 前厅部经理

8/10 – Bien

Xun

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
整体不错 景色也很好 但是整个设施可能有点上年纪
Séjour de 1 nuit en mars 2021
房务总监 a répondu le 1 juin 2021
感谢您选择昆山瑞士大酒店并给予我们好的评价，能够为您服务是我们最开心的事情。期待您的再次入住，我们一定秉持优质理念，让您感受到服务的热情。 谨启

10/10 – Excellent

YingLin

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
服務好，態度好，品質好，衛生好。
Séjour de 7 nuits en juin 2020
Arren Tong a répondu le 27 juill. 2020
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部副经理

6/10 – Acceptable

Hang-Chih

Voyage d’affaires
Séjour de 1 nuit en janvier 2020
Arren Tong a répondu le 23 janv. 2020
Dear guest, we recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Acting Asst. Front Office Manager

6/10 – Acceptable

Andrew

Voyage d’affaires
Points forts : Service et personnel
Okay one night stay.
The Swisshotel KS is a bit outdated and could use an upgrade. It is a good price and is in a central location, but if you want a more up to date hotel look elsewhere.
Séjour de 1 nuit en janvier 2020
Arren Tong a répondu le 17 janv. 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the hotel facilities did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Acting Asst. Front Office Manager

10/10 – Excellent

Sunghun

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
フロントスタッフの態度がとても素晴らしいです。 お客さんが多いですが、丁寧な対応する姿もいいです。 サービスもすばらしいので今後もご利用いただきたいと思います。
Séjour de 1 nuit en novembre 2019
Arren Tong a répondu le 8 déc. 2019
Dear guest, we recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Acting Asst. Front Office Manager

8/10 – Bien

Marcelo

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recommended Hotel
Very nice hotel with a good price. Breakfast is intercontinental with many options, for all tastes. Gym well equipped with cool atmosphere and view for the lake.
Séjour de 4 nuits en novembre 2019
Arren Tong a répondu le 20 nov. 2019
Dear guest, we recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Acting AFOM

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
旅客以歐美人士居多，尤其20F行政餐廊，幽靜
Séjour de 2 nuits en octobre 2019
Arren Tong a répondu le 31 oct. 2019
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！代理前厅部副经理

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2019
Arren Tong a répondu le 10 oct. 2019
Dear guest, we recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Front Desk Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
服務人員親切
辦理入住時服務人員處理快速並親切有禮 飯店旁是昆山大劇院及游泳館 周遭環境乾淨新穎 剛入住時花灑淋浴地板排水緩慢 經反應隨即處理 飯店雖處昆山市中心惟附近無大型商場 需打車或步行約20分鐘至金鷹會有比較多吃的選項 另外健身房設施完善 飯店游泳池則剛好整修中此次無法使用
Séjour de 5 nuits en septembre 2019
Arren Tong a répondu le 8 déc. 2019
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！代理前厅部副经理

10/10 – Excellent

Yu Chih

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
服務超讚~給5星讚
尤其是當天 check in 的 Arren 櫃檯服務真是沒話說
Séjour de 2 nuits en août 2019
前厅经理 a répondu le 16 sept. 2019
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈，我会分享ARREN的优秀服务给到大家，同时， 我们出会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部经理

10/10 – Excellent

WENHSIEN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
來昆山商旅的好選擇
服務親切專業，住宿環境不錯
Séjour de 3 nuits en août 2019
前厅经理 a répondu le 16 sept. 2019
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部经理

10/10 – Excellent

HUNG CHI

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
舒適愜意的住宿體驗
瑞士酒店的服務人員，從前台、房務人員到行政酒廊的人員，都是態度親切、有笑容，都能感受到他們的服務熱忱。特別是行政酒廊的Jerry，從我第一次入住後就記住我，都會親切的招呼說歡迎回來、熱情寒暄，也記得我的餐飲喜好、主動準備我的餐點。
Séjour de 2 nuits en juillet 2019
Helen Lu a répondu le 7 août 2019
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈，我会将您的提名转达jerry,我相信他会非常开心也会非常感动，更会继续努力做好我们的服务！ 我们期待您的下次光临！前厅部经理

10/10 – Excellent

JUIYUAN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
舒適住宿體驗
非常舒服的住宿體驗,行政樓層的人員非常親切與熱心!
Séjour de 2 nuits en juin 2019
Helen Lu a répondu le 7 août 2019
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部经理

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
一切都很美好就是早上太吵，被高跟鞋的声音吵醒
柜台人员建议我要加$300人民币就可以升等房间，升等到19楼，从早上六点开始20楼就有高跟鞋走来走去的声音，根本没办法好好休息，真的很后悔升等
Séjour de 1 nuit en mai 2019
Helen Lu a répondu le 7 août 2019
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈， 对于您提到的噪音，我们已做了立即改进措施，给您带来不便，实在抱歉！我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部经理

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en février 2019
Helen Lu a répondu le 7 août 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back in the new year. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

Ganesh

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay at Swissotel Feb 14-15 Night, Kunshan, China
On a Business Trip to Kunshan, the stay at Swissotel, Kunshan was nice & comfortable. The area was very good with a few restaurants and shops nearby. The hotel ambiance was very good, the staff spoke & understood reasonable amount of English and were courteous. The rooms were neat & clean. The two minor irritants were: Breakfast was expensive - almost to the level of rates charged in Hotels in downtown Shanghai and the room deposit was RMB 500/person/night. I would rate the experience as an 4.25 out of 5 and would definitely confider staying there once again for any future trips.
Séjour de 2 nuits en février 2019
Helen Lu a répondu le 7 août 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. For your suggestion, I will pass to our management immediately . Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
great hotel
we were on bussinesse travelle. a very nice hotel. the service was excellent - reach and amazing. the room was spacious and inviting
Séjour de 1 nuit en janvier 2019
Helen Lu a répondu le 7 août 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I have stayed at this hotel many times. i highly recommend this hotel.
Séjour de 1 nuit en janvier 2019
Helen Lu a répondu le 7 août 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

chienchih

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
附近沒什麼餐廳
Séjour de 5 nuits en décembre 2018
Helen Lu a répondu le 7 août 2019
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈，对于酒店内部，有三个餐厅，中餐，西餐，瑞士扒房，对于酒店附近，除了邻近的大剧院中有日本料理，咖啡厅简餐等，距离酒店5分钟步行，有一个大型商场，金鹰广场，里面6.7.8多楼层聚集了全国各种口味的餐厅。也有可能我们机会为您介绍全面，在此表示抱歉！我们期待您的下次光临！前厅部经理

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic Stay
I usually stay at the Kunshan Marriot, but this trip decided to try something new based on a co-workers recommendation. I will say for the small additional cost, this is a far greater stay. The breakfest was fantastic and covered western to Chinese and beyond. The bar was great, and the executive lounge was worth it with free drinks (including serve yourself whiskey, gin, vodka, etc) at happy hour and a great spread of snacks. Note you can get breakfest here as well. Rooms were great, wifi was solid and in your room you can gain access to a HK IP so google, etc work and overall very satisfied and will return on my future trips.
Séjour de 8 nuits en décembre 2018
Helen Lu a répondu le 7 août 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

禔瑜

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
會再次住宿的飯店
滿不錯的飯店，所有備品的質量也不錯，早餐有點貴
Séjour de 5 nuits en décembre 2018
Helen Lu a répondu le 7 août 2019
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈，对于您的建议，我会向相关管理层反映，同时， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部经理

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel with good service and personal
Nice hotel with good service and personal. I can recommend the executive rooms.
Séjour de 5 nuits en novembre 2018
Helen Lu a répondu le 7 août 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Favorite stay in Kunshan
Comfortable beds! Executive Lounge a plus.
Séjour de 5 nuits en novembre 2018
Helen Lu a répondu le 7 août 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

FENGYUN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2018
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

I Jung

Points forts : Propreté, service et personnel et confort de la chambre.
良いホテル
設備が良いですし、朝ご飯種類も充実ですし、文句なく素敵なホテルです。
Séjour de 2 nuits en août 2018
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

Adam

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hotel and friendly GM. They have very good personalized service. Great view and nice extras like a proper coffee machine with a few expresso capsules.
Séjour de 1 nuit en mai 2018
Helen a répondu le 29 oct. 2018
Dear Adam, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. All of us( especially our GM) look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

CHING-YUAN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2018
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

2/10 – Terrible

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
Rooms get 80F+ during the evening
They turn the AC OFF at night during they evening for the entire building. Its been 85F+ every day and they still turn the AC off for the entire building. Even if you have your room controls set high/cold its 77F+ by 11:00pm. Don't stay here unless you light to sweat at night and wake up around 3:00pm every night. My entire group of 6 people in 6 different rooms said they won't stay here again. Ive stayed at rooms across China for 10 years and this is a trend with low-end hotel chains here. If you want to sleep the night, go somewhere else. If it wasn't for this AC issue, it would be a fantastic hotel.
Helen a répondu le 31 oct. 2018
Dear Kevin, greetings from Swissôtel Kunshan. I am however extremely disappointed to hear that your stay was not all that it could have been. We deeply regret the inconvenience caused by our AC in May. Kevin, once again thank you for bringing your experience to our attention as all guest feedback is taken very seriously. Please feel free to contact me if you need any assistance at your next visit. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

Chi-Ming

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mars 2018
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back in the new year. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

Elvis

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
客戶清潔和服務超好的
Helen a répondu le 29 oct. 2018
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部经理

10/10 – Excellent

Andreas

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en novembre 2017
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, confort de la chambre
Points faibles : Service et personnel
Komfort mit Abstrichen.
Einige Mängel trüben den sonst guten Eindruck: Mangelhafte Sprachfähigkeiten führten zu erschwerter Kommunikation, Defekte Geräte im Zimmer. Personal zwar freundlich, fragt aber mit Nachdruck nach einer schriftlichen positiven Bewertung.
Séjour de 3 nuits en octobre 2017
Helen a répondu le 29 oct. 2018
Dear guest, thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. I am very sorry about the issue regarding your communciation and apologies for any inconvenience caused. Looking forward to welcoming you back in the hopefully not too distant future. Front Office Manager

8/10 – Bien

MEI LAN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2017
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

Summer

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2017
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

Byoungjin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Hotel
Very professional and helpful staff. Very good English all around. Will stay there from now on when in Kunshan!
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you for your good comments and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

ShengChiang

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

はい, 大阪

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
昆山では、有名なホテルです
昆山中心部に近く、便利です。浴槽に置いてあった持参のものも、綺麗にかたずけてくれて恐縮しました。従業員の態度も良く、親切です。
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

wenan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
整體優雅乾淨、住房手續快速便捷
客房隔音不好
Helen a répondu le 29 oct. 2018
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈，对于您的建议，我会向相关管理层反映，同时， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部经理

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent Hotel
Excellent hotel. I really enjoyed my stay at Swissotel, Kunshan. I especially like the room. It's very comfortable. I also like their breakfast and dinner buffets. The hotel staff are very curtious. I will definitely stay there again.
Helen a répondu le 29 oct. 2018
Dear Sir, We are greatful that you can have fantastic stay experience in our hotel. As what you said, we are trying to build a home far away from home for every guest. Looking forward to next stay here!

10/10 – Excellent

Kuang Wei

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Location and Friendly Staffs
Friendly reception and fast check-in.
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you for your good comments and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 – Excellent

W Brian B

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Swiss-precision
Excellent location for work with good food options at the hotel and nearby within walking distance of the hotel
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 – Bien

Voyageur vérifié

乾淨，簡單的住宿。適合商務人士。
Helen a répondu le 29 oct. 2018
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部经理

6/10 – Acceptable

Jonas, Örebro

Points forts : Propreté, service et personnel et confort de la chambre.
Business hotel in Kunshan
DOwntown and close to shopping areas!
Helen a répondu le 29 oct. 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you for your good comments and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

6/10 – Acceptable

edmond, Hong Kong

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
還可以，不過浴室有尖角，危險
整體還可以！不過浴室有點小，而且有尖角容易造成意外！
Helen a répondu le 29 oct. 2018
尊敬的宾客，您好！ 感谢您选择入住昆山瑞士大酒店，更是感谢您对我们的服务做出及时的回馈，对于您的建议，我会向相关管理层反映，同时， 我们会竭尽全力去为每一位客人服务，让客人享受品质生活，这一点是瑞士的文化！我们期待您的下次光临！前厅部经理