8/10 – Bien
Stephen B.
12 mai 2025
Points forts : Propreté
Great location and property. Awful check in.
We had a really nice stay at this property and recommend it, to spite a nightmare of a check in process. More on that in a minute... The rooms were comfortable and well appointed. The location was fantastic, very close to everything one would want to see and do in the area. There were plenty of restaurant options in walking distance, for anyone who doesn't have a car. We particularly liked the Secret Garden Cafe, where we had a nice Mother's Day Brunch. The pool was nice and conveniently has bar service at the pool (during peak season). The only real problem was the check in process which was a disaster. The resort had no record of us at all. We arrived after 10PM and were hoping to get some grocery shopping in before turning in. Instead, we stood in the lobby for 45 minutes trying to get customer support from VRBO and the owner of the property. They never did find our booking, but fortunately were able to get us a room. They were very close to full, so the fact that our booking was lost was very stressful, as most everywhere in town was at or close to occupancy. We could very well have been turned away with no place to stay. We were a little disappointed that the property offered us nothing for our troubles. No upgrade, no discount, no credit towards food or the spa. Given what a hassle this was and how late we finally got into our room, it seemed some good will effort was in order.
Stephen B.
Séjour de 4 nuits en mai 2025