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Reviews of The Inn at Virginia Mason

2.5 out of 5
The Inn at Virginia Mason
1006 Spring Street, Seattle, WA

Reviews

7.4

Good

Rating 10 - Excellent. 314 out of 1004 reviews" "
Rating 8 - Good. 303 out of 1004 reviews" "
Rating 6 - Okay. 198 out of 1004 reviews" "
Rating 4 - Poor. 115 out of 1004 reviews" "
Rating 2 - Terrible. 74 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ed

Liked: Staff & service
While being a comfortable room, it could use some updating and paint. Bathroom especially.
Stayed 1 night in May 2024

2/10 Terrible

Jay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A housekeeper tried to come into our room when my daughter was changing, a dirty sock was in our bed sheets, no dining, no coffee, Rude Staff. Boards on the front door where glass was broken.

6/10 Okay

Kristina, Rathdrum

Stayed 1 night in Mar 2024

8/10 Good

Susan

Business traveller
I have stayed here several times in the past. The convenience for me is the hospital being right there. I can get a wheelchair to pick me up and take me to check in for surgery. The beds are comfortable and clean. My room was clean enough. The one thing that they need to do is update the carpets and furniture and paint. It is beginning to look rather worn and old. I will stay here again and recommend them to friends and others.
Stayed 1 night in Mar 2024

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When i rechecked in to the hotel, the young lady, Bear, was so friendlier than the 1st lady who checked us in the 1st time I checked in. Very compassionate & understanding. What a difference.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s pretty much perfect for what it is. A sad say they exceed what I view the standards for a two star hotel to be.
Stayed 2 nights in Apr 2024

8/10 Good

Rajeev

Liked: Cleanliness, staff & service, amenities
Great choice if you are trying to keep downtown Seattle cheap(er). Facility is definitely showing it's age, but everything still works so if you aren't looking for fancy, this will do quite well.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Y
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities
Thank you for your hospitality!
Stayed 1 night in Apr 2024

10/10 Excellent

eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything downtown. Good friendly staff. I’d recommend. Thumbs up
Stayed 1 night in Apr 2024

10/10 Excellent

Valorie

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Front desk staff helpful and engaging , room very comfortable. Big plus the parking 1 block away in front of the hospital was only $20 for 24 hrs. 2 other hotels nearby were $50 and $60.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff was friendly and helpful. The only down side really was finding parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Virginia Mason Hospital. Older property but very well maintained. Parking is very inconvenient and there is no dining facility on the property, which is also very inconvenient.
Stayed 1 night in Mar 2024

8/10 Good

Hai

Stayed 2 nights in Mar 2024

4/10 Poor

Anne

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
This property is in a more residential area but also right next to Virginia Mason Medical Center. This meant a lot of ambulance noises. Our room was comfortable but a bit dated and the bedding basic. The pillows were flat and unfluffable. However, since we spent little time in the room and the price was very reasonable, it made for an affordable stay within easy walking distance of the Convention center and Pike's market and the Capital district.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, wonderful employees!
Stayed 1 night in Mar 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Jose M

Travelled with family, Business traveller
Liked: Staff & service
I reserved a room with two beds and it was given to my son who has the same last name but different first name. As a solution we were moved to a very small room with one bed for the same rate. We checked out three days before and the hotel was going to not charge for the remaining but they said Expedia should be reimbursing us because you are the billing agency. Unless you reimburse us, we really got screwed in this stay.
Stayed 7 nights in Mar 2024

2/10 Terrible

Dana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Stayed 1 night in Mar 2024

10/10 Excellent

Daniel, Bellingham

Liked: Cleanliness, property conditions & facilities
The employees stood out, as they went above and beyond to be sure I felt welcome. Jay Cee at the front desk treated me like a close relative! I stay in Seattle several times a year and this will Now be my go-to place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Bud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Cody Clark

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Toilet seat basically came completely off, the bathtub doesn't drain and I showered with water up to my ankles it took hours to empty. There's a horrible smell in the room and you aren't allowed to burn candles or anything to cover it. The only perk was nice staff and the location was necessary. I've seen nicer Motel 6 locations.
Stayed 1 night in Mar 2024

8/10 Good

james

Lamp shades need to be replaced. Wake-up service failed.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin, Puyallup

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome that is right next to the hospital and only a short walk to Harborview.
Stayed 1 night in Mar 2024

2/10 Terrible

Theresa, Snohomish

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smell horrible. We didn’t stay and booked another hotel. Absolutely not worth the price. Not an inviting or comfortable room. Very disappointed that I lost $$&& on this.
Stayed 1 night in Mar 2024

8/10 Good

Matt

Stayed 1 night in Feb 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Puthenpurayil

Travelled with family, Business traveller
Closets in room need to be renovated I will not hang my nice clothes in there
Stayed 1 night in Feb 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Seattle for a family medical emergency and stayed the weekend at The Inn. It was recommended by Cherry Hill Campus Neuro Hospital to me, and it suited all of my needs for being in a safe, clean, and walkable distance to the hospital (1 mile). The staff was kind and very helpful.
Stayed 4 nights in Feb 2024

8/10 Good

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here.
Stayed 1 night in Feb 2024

10/10 Excellent

Diane, South Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but comfortable. Very easy access to the hospital.
Stayed 6 nights in Feb 2024

10/10 Excellent

Yerim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice plus good location!
Stayed 1 night in Feb 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Found front desk staff to be helpful and the room was clean and had plenty electrical outlets and a microwave and min-fridge, which were definitely appreciated. Room was quiet except for the constant low-hum of an air-circulating or heating unit (?) in the closet-bathroom area. The hotel is convenient to the downtown area but parking lot/garage situation nearby was not as pleasing.
Stayed 1 night in Feb 2024

8/10 Good

Chelsea

Convenient location, clean room, nice staff, but the elevator is tiny and the bed is super firm and springy
Stayed 1 night in Feb 2024

6/10 Okay

Sharmila

Business traveller
Liked: Staff & service
This hotel was very convenient for me to stay overnight and close by to my husband who had surgery done at Virginia Mason. The building is very old but the bed was comfortable.
Stayed 1 night in Jan 2024

6/10 Okay

Elizabeth

6/10 Okay

LOREN

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Classic, but not classy
This is a very old hotel. The management has done a lot of improvements over recent years, but the rooms are still “old”. The mattress was nice. The bathroom is small, with no real room to lay things out, but clean. There’s an old side table that could serve as a desk, but no outlets to make it useful for using a computer there, and no lamp or chair. There is no thermostat and the heat seems to be from a centrally controlled system. It was a bit cool, but comfortable for sleep. It really like it’s trying to be a boutique vintage hotel, but having hard time finding a balance between just old, and antique but with modern comfort. The really sad thing, however, is that they used to have a really nice restaurant off the lobby that was a really nice breakfast place, with great food. Now, there’s nothing, as they never reopened on there after the COVID pandemic.
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older rooms but very comfortable beds and very clean. Great location and perfect if you have to go to the hospital. Highly recommend! Great price as well.
Stayed 1 night in Feb 2024
Response from Linda on Feb 3, 2024
Susan, thank you for your review and recognizing some of our greatest benefits. We celebrate the historical vibe of the hotel understanding we're providing a much needed rest to folks visiting the hospital.Kindly,Linda JonesRegional Vice President

10/10 Excellent

Anitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, soothing for those here for medical reasons. Very convenient and reasonably priced. Lots of little delis in the area.
Stayed 1 night in Jan 2024
Response from Linda on Feb 3, 2024
Hi Anitra:Thank you for your kind review. It's our greatest pleasure to provide a respite for our medical visitors. I hope you were able to visit Sugar Bakery on Madison, one of my personal favorite small local, deli type, shops close by. We hope to see you again!

4/10 Poor

Tim

Disliked: Staff & service, property conditions & facilities
Old property. Rooms to hot. Toilet ran continually.
Stayed 1 night in Jan 2024
Response from Linda on Feb 3, 2024
Hi Tim:I apologize your stay was less than pleasing. We completely understand our historical property isn't for everyone. I appreciate the information the toilet was running, we can quickly address this issue. We hope the rest of your time in Seattle was pleasant.

10/10 Excellent

Louis

Liked: Staff & service
Disliked: Cleanliness
Had to call desk to send up housekeeping due to things on the carpet. Not vacuumed. They did come and clean it up right away.
Stayed 1 night in Jan 2024

8/10 Good

Kimberly

Liked: Staff & service, amenities
Very pleased with staff. I had interactions with 4 team members and each were very helpful and pleasant. Room was much smalled than shown in pictures but still nice. Bathroom was clean. Bed and pillows were very nice! My only complaint was how cold the room was. Staff did bring a heater but it was not enough to warm up the room. Even with this, i will return when coming to Seattle for medical care.
Stayed 1 night in Jan 2024
Response from Linda on Feb 3, 2024
Hi Kimberly:You totally get us!! Our greatest amenity is the warm and caring team providing service at the front desk and keeping our rooms clean and ready for our guests. Our historic property has challenges when it comes to regulating temperature between rooms (think college dorm) but we embrace our value of creativity and work hard to ensure guests are comfortable. I wish we could've hit that issue out of the park. Nonetheless, we look forward to welcoming you back the next time you come our way.

10/10 Excellent

Olufeyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Great service. Comfortable
Stayed 2 nights in Jan 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Stayed 1 night in Jan 2024

2/10 Terrible

Evangelina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total dissappointment
That was the worst experience I ever had with a reservation. I made a reservation through you; Hotels.com, we arrived at that horrible hotel the night of the 29th not knowing that there was a mistake on the reservation that supposed to be for September 29 not the 30th. The counter clerk was a kid who told me about the mistake and told me that I should call Expedia because the reservation was made through them. first of all Expedia took a long time to answer and after that their answering machine never recognized the reservation. I explained to the hotel attendant what was happening and if he could’ve give us a room that night and he refused to do that, so, we ended un on the street with no solution to our problem and looking for another hotel to stay somewhere else. I am so disappointed that I will never use your services agin
Stayed 1 night in Sep 2023
Response from Linda on Feb 3, 2024
Hi Evangelina:I'm disturbed to see your review and wish I knew sooner so I could do more to remedy the situation. No matter the details, it's clear our team needs a refresher on how best to take care of a guest who is booking through one of our partners. We will do better. Thank you for identifying an opportunity to improve.

10/10 Excellent

Daysi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Linda on Feb 3, 2024
Daysi:We appreciate your great rating. Hope to welcome you back soon.

6/10 Okay

Ronald

Travelled with partner
My stay was ok nothing real special
Stayed 1 night in Dec 2023
Response from Linda on Feb 3, 2024
Hi Ronald:While 'ok' isn't bad, we'd sure like to 'wow' you in the future. Hope to see you again soon and if there's anything in particular you can share about your stay, we'd like to hear about it.Thank you,

10/10 Excellent

Riley

Liked: Cleanliness, staff & service