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Reviews of Home2 Suites by Hilton Dickson City Scranton

3 out of 5
Home2 Suites by Hilton Dickson City Scranton
914 Scranton Carbondale Hwy, Scranton, PA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 299 out of 366 reviews" "
Rating 8 - Good. 49 out of 366 reviews" "
Rating 6 - Okay. 8 out of 366 reviews" "
Rating 4 - Poor. 7 out of 366 reviews" "
Rating 2 - Terrible. 3 out of 366 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Property conditions & facilities
Great Customer Service
Stayed 2 nights in Apr 2024

10/10 Excellent

Raizy

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely reception and well designed comfortable rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

6/10 Okay

Kay

Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room with kitchenette. Great option for family travelling together.
Stayed 1 night in Feb 2024

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotels. The room was clean and staff was friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal quality to price ratio
We were happily surprised by the very good conditions: clean, quiet, very good service by professional staff. The kitchenette makes it easy to dine in (we were there for a ski event).
Stayed 1 night in Feb 2024

6/10 Okay

Amy

Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night trip to the Scranton / Dickson City area
A nice one night stay, room was clean, bed was very comfortable. Utilized the lobby to talk to old business associates and friends for an enjoyable evening.
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing experience
We were shocked that a hotel with a 9.6 rating was this poor. Our room was very noisy: voices from guests in neighboring rooms and from the elevator continued well into the night, making a good night’s sleep difficult. The room smelled awful, so the front desk moved us to another room, which smelled not as bad (but not good). An average hotel that is simply not being well maintained.
Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and had real crockery and utensils . The bed was comfortable and clean. Breakfast was basic but everything was fresh and cooked well.
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Busy area, but very good experience
Stayed 1 night in Nov 2023

8/10 Good

Stacey

Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Room is spacious and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great as usual. Upon arrival, there were some guests lingering and smoking in the parking lot. We did not feel safe entering the building as they reeked of "skunk" and seemed to be stumbling. The staff registered us easily and upon getting into our room, there was quite a few loud banging noises and we figured out it was coming from an exit door where someone kept entering and exiting our floor. I did not like that I got a cheaper rate going third party rather than booking directly with Hilton and getting rewards. Other than that, our stay was wonderful.
Stayed 1 night in Nov 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY THE BEST!!! Wonderful aromatic smell of freshly-brewed coffee when you enter the hotel. The sitting lounge in front of check-in counter is inviting and relaxing, especially after a long day of driving. The 4th floor studio room is the icing on the cake. You must put this hotel on your itinerary for a Scranton visit!
Stayed 1 night in Nov 2023

2/10 Terrible

Patricia

Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Thank you for taking the time to rate out hotel. I do apologize for the inconvenience of the water main break that happened in a town near by us and was out of our control. It was no fault of the hotel. I see that you chose to cancel your reservation and that we waived the penalty fee for you due to the water main break so you could go elsewhere. We hope that you consider staying with us the next time you visit this area.

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023

10/10 Excellent

Faseeh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very large & clean. Front desk clerk extremely nice & helpful
Stayed 1 night in Aug 2023

10/10 Excellent

Cristina

Travelled with family and small children
Liked: Amenities
Beautiful room and hotel. Loved the view!!
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice and helpful. Area is quiet despite being in front of a main road.
Stayed 1 night in Aug 2023

10/10 Excellent

Tara

Stayed 1 night in Aug 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to get to off 81. Pretty clean, but not as wonderful as last time. Food was better. Very disappointing to find out pet fee was $75!! Most places we have stayed are $25.
Stayed 1 night in Aug 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

anne, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Santina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Clean. Great service.
Stayed 1 night in Aug 2023

10/10 Excellent

dolly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 3 nights in Jul 2023

10/10 Excellent

JoMarie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
I just love this hotel! Great location, staff, amenities.
Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really clean for a hotel! Felt good to go to bed. Comfortable bed, big room. All good. Breakfast was "decent".
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 6 nights in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Hubert

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was very clean and seemed new. The only issue that was addressed right away was the AC in our first room. The staff took care of moving us and we couldn’t have had a better nights stay. Would recommend. The breakfast was delicious too. The kids loved the waffle maker. And they had almond milk for those who are nondairy. Margarita was wonderful. Thanks so much.
Stayed 1 night in Jun 2023

10/10 Excellent

christine

Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Lesley, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Michelle

Stayed 3 nights in Jun 2023

10/10 Excellent

Nupur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Marcus

Stayed 1 night in Jun 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean, very nice rooms.
Stayed 1 night in Jun 2023

10/10 Excellent

Judy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023