"We recently stayed at a La Quinta by Wyndham property while in town for my daughter’s dance competition, and unfortunately, the experience was very disappointing from the moment we arrived.
Upon entering the room, there was a strong mildew smell that immediately made the space feel unclean and uncomfortable. It was also clear the room had not been properly serviced prior to our arrival. The bathroom was not clean, with visible urine stains at the base of the toilet, and the trash had not been emptied. The bedding also had an unpleasant odor, which made it difficult to feel comfortable using it during our stay.
In addition to the cleanliness issues, there were several maintenance problems that significantly impacted our comfort. The in-room phone did not work at all, so I had to use my personal cell phone to contact the front desk for assistance. The heating system was also malfunctioning—it would briefly produce heat and then switch back to cold air after only a few minutes, making it very difficult to stay warm, especially at night. Because of this, I ended up sleeping in my husband’s hoodie each night and avoided using the blankets due to their smell.
There were also concerns with billing. My credit card was charged twice, including an unexpected charge in the middle of the night that triggered a fraud alert on my account. This added unnecessary stress to an already uncomfortable stay.
I did speak with a front desk associate both in person and over the phone. She was po"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
