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"The best breakfast ever! The food was FANTASTIC. We did not get a chance to play in the pool. The staff was excellent- explaining breakfast options, taking plates. Check in was great too. Loved the hotel. "

"El hotel en general necesita una actualización y mejorar áreas como la piscina para q sean atractivas al ojo del huésped. Durante mi estadia no hubo agua caliente. No hay nevera en la habitación. Por otro lado, el personal es excelente, amables y respetuosos, le doy un 10. El desayuno es muy bueno! "

"Very clean, comfortable and convenient. "

"Breakfast was ok the fruits were fresh but the gallo pinto to dry. The rooms are big but outdated. No air conditioning. The surrounds are beautiful. If you don’t need air conditioned you will be fine. The bed is not comfortable neither the pillows. "

"Good location Amenities dated Reception and rooms really needs updating Pools and hot springs descent but more of a substandard centre parcs standard"

"Great resort"

"We were given a room that was full of mildew. When we turned on AC to help it too smelled of mold. When I spoke to manager she said previous person did not complain, which just tells me they have poor quality control. (And that she was dismissing my concern). My son started coughing due to conditions and we talked to front desk about checking out early. Turns out when we first arrived I signed a form allowing no early check outs. Just make sure you look at room before you sign their paperwork. After we complained they moved us to a room more in keeping with how the rooms were advertised. So I think we were given a room that had not been renovated yet. In short, I agree with some of the other reviews, motel quality and staff not very friendly. Also if healthy food important to you- be aware they have margarine not butter, not the freshest ingredients. I thought given price, I was paying for better quality that just wasn’t there. For additional context- the sheets were thin, had stains, and back porch had sewer smell. "

"there wasnt a main light in my room which was weird, but otherwise it was great."

"We stayed on the second floor and had a nice balcony with a view of the volcano which was beautiful. The room had a few inconveniences - there was no countertop by the sink for toiletries and the Wi-Fi was very poor. Also, be ready for an early wake-up as the birds start chirping around 5 a.m. and it’s a full-on orchestra. Overall, it was a nice place."