Ratings based on 795 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromdowney ca

Nice hotel great location

Posted 16-Feb-2017
Wonderful time the staff was great all around from the valet parking, front desk and Jerry the bartender.
4out of 5
Recommended
for Everyone
by A verified traveller fromMontana

Good Location

Posted 14-Feb-2017
Pros: The location and staff
Cons: The shower design is very annoying and ineffective. Sink always gets wet when faucet is turned on. Very irritating.
Location: The USS Midway, museums, and ferry to Coronado are a few blocks away. Little Italy is about 15 min walk. Shopping is next door to hotel (mall).
This hotel was close to nearly everything we wanted to see during our visit. The staff were outstanding and extremely helpful.
5out of 5
Recommended
for Everyone
by A verified traveller fromD

Very nice hotel

Posted 14-Feb-2017
Enjoyed my stay. Very nice area and in walking distance to everything we needed
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 13-Feb-2017
Great hotel within walking distance to everything the gaslamp district has to offer!
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Feb-2017
Nice Hotel just dislike the fact that there's no free parking for the guest. You get discount on parking but it's still $48.
4out of 5
Recommended
for Families
by A verified traveller fromKYOTO

ショッピングに便利なダウンタウンのホテル

Posted 2-Feb-2017
ショッピングセンターやスーパーに隣接しているので非常に便利だった。 近くはガスランプクオーターという賑やかな街だがこのホテルの周りは静かで治安も良いと感じた。ホテルスタッフは親切で 部屋も広くて清潔にしてあったので大変気に入った。
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2017
Air condition does not cool down. or they seem to cut it off after midnight.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jan-2017
Pros: Location
Great location. Parked the car when we arrived and didn't need it again until we checked out.
5out of 5
Recommended
for Everyone
by A verified traveller fromBoise, ID

Gorgeous hotel, great location!

Posted 14-Jan-2017
Pros: Everything. It was very luxurious. The staff was friendly and helpful.
Cons: Exhaust fan in the bathroom.
Location: The Gaslamp Quarter. Tons of restaurants. Close to the harbor. A mall next door w/ interesting architecture but just the usual stores. Walkable area.
This is a great hotel very centrally located in the Gaslamp Quarter. We had an 8th floor corner room with a view of the harbor. The room had a variety of nice little touches like free bottled water, a fridge, a vial of lavender oil for relaxation, a robe, a decent coffee maker, and a room safe. The bed was comfortable and the room was very clean. The bathroom did not have an operational exhaust fan-really the only maintenance issue. The hotel does charge a $22/night fee of some sort in addition to the room rate (so factor that in), but they also gave us $30 in food vouchers to use in the hotel restaurant. The restaurant was ridiculously expensive for breakfast. We only ate there because we had the vouchers. The breakfast buffet was not worth the cost.
2out of 5
by A verified traveller fromVancouver, BC

Hotel dropped the ball with service

Posted 12-Jan-2017
Pros: The location
Cons: Service and cleaning
Location: It is an excellent location and that is why we stayed there.
A very disappointing stay for the most expensive hotel in San Diego. The cleaners even forgot to clean our room on one of the days we were there. As an SPG member, I was not happy with how poorly we were treated by the hotel staff.