Search Townhomes in San Bernardino from CA $484

"We had a terrible stay. The room door was broken and emitted a deathly yelp every time opened or closed so kept waking us up. And a manager never called after requesting to speak with one. Also the charges were a lot higher than quoted. "

"The pool needs more maintenance. There was alge on the sides. There was plenty of chlorine but it didn’t seem to have any phosphates!! Your cool deck isn’t very good, I felt my feet were getting way too hot. There was a glass bottle by the pool and the ne of the umbrellas didn’t work. "

"This was my second stay at this property and it was very enjoyable. Despite being next to an airport and a rail line, the room was very quite. The windows blocked almost all of the sound. The hotel is walking distance to the Ontario Convention Center and several restaurants. I also did a solo morning walk through a local neighborhood (D Street) and felt very safe the entire time. The kitchenette was well-appointed and it made making meals there very easy. If I'm in the area again, this is my first choice hotel in the area for value and quality."

"Friendly, professional staff. "

"Very nice place!"

"After I checked in, I visited the pool which was uncleaned and full of debris. Upon returning to my room, there was a maintenance worker inside that startled me. The manager called and apologized. I tried to take a shower and the water that came out smelled like sewage. Then I noticed the black mold on the walls in the bathroom. I should’ve checked out immediately, but I had a work function to attend. Returning later in the evening, I was met by several cockroaches on the walls and one on the bed. I almost never leave reviews, but this hotel is an actual public health hazard. "

"This place should be burned to the ground and rebuilt. The only good thing about this place is Juan, the night manager. He made checking in quick and easy. But, when i walked in my room i was met by 3 huge cockroaches!!! I didn't even put my bags down i closed the door and went back to the lobby and told Juan. He returned my deposit and was aware of the roach problem. The sad part was trying to get a refund from Hotels.com. After calling customer service I was told that I can just be moved to a different room, and they WILL NOT refund my money. After being on the phone for almost 3 HOURS I was told the best they can do is give me the cost of my room as a voucher that I cannot use until 3/21/26. I eventually got 4 hours of sleep in my car. All this after driving for 8 hours. I don't know who worse, Hotels.com customer service or this craphole hotel?"

"Lovely place to relax!"

"The staff were really nice.They upgraded our room without additional charhes.Rooms were clean & place is quite.Thank you to Kate for assisting us"