Find Hotels by Independent in Rio Rancho

"Loved it! Great location, great pool, great hot tub, even better staff! So friendly everywhere we went on property! Nice clean room, and comfy beds! "

"If you want included breakfast you need to be a Best Western Rewards member... If you aren't, you either need to sign up or pay. Signing up is free but still weird for a breakfast advertised as free.."

"Almost everything was fantastic! The only ding I have is that the bar/restaurant closed too early. Especially on a weekend. "

"Their shuttle service was fantastic and the primary reason we booked there even without the casino and golf course their shuttle staff left such a great impression on us. "

"Room has dirty sheets with hair and bits of something, a dirty floor, and cigarette burns on the couch with a funny smell in the room. Had new sheets put on, they were also dirty with hair and yellow splotches. I asked for a new bottom sheet and for the room to be vacuumed, and I was moved rooms. The new room had clean sheets but a dirtier floor, a hair covered bathroom with ash on the floor, and what I think was blood around one of the door frames. The four in the new room was so bad that there was a couple coins on the floor, toothpicks, and even food garbage around the garbage pails in the kitchen. The front desk manager said that he would be giving me a lower rate but never did. Breakfast was not good, eggs were sitting in water and the potatoes were not fully cooked. Even the night person on the first night I was there, played the "sorry, I'm new" line and apparently knew nothing about the property when I asked a question. This place used to be so much better, they have gone downhill drastically"

"The front desk person was not welcoming kinda rude. Just seemed really annoyed. Other than that the room was nice clean. "

"No microwave like most places have. "

"Our stay was great with only a minor inconvenience, the WiFi did not work and when I asked front desk for assistance there was little to no help at all. Issue was never resolved, front desk agent said she would reach out to 24hr support but we never heard back. Our room phone did not work also"

"Everything was great. "