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"very nice staff I left too early for breakfast, but had a nice light supper the prior night. Everything was very clean"

"Amazing customer service "

"Pastries, bread, and bagels were stale. You could tell they’ve been in the plastic case for a long time "

"Ok"

"25 floors in this hotel 1 elevator working totally full hotel with 300 high school prom going on 25th floor we weren’t informed about the elevator and I was traveling with my Mother which is handicapped I walked the stairs from our 15th floor room several times because of full capacity elevator during our stay but my mother could not walk she waited 15-20 minutes several times for the elevator daily we were at the hotel for 3 days and when we asked to talk to manager about the elevator the desk employee was very very rude and short and said you need to talk to management and nobody is available write an email!!! This is ridiculous and customer service in the hospitality industry should be better at this hotel we paid good money and tipped well Parking alone was $150 dollars 50 a night the other staff like valet and security and bartender were amazing!!! They need to look at who they put at the desk talking to the guest. Very disappointed and will definitely be sending that email to corporate "

"yes"

"Yes, all good. "

"Found a roach crawling up the wall in the room."

"PLEASE READ, LOTS OF INFO *It was very clean. *Very comfortable beds. *Staff were amazing and very kind. *Kinda loud till maybe 10 but then was better. We were on the 9th floor, bar is on the 11th so that could be why. *Breakfast, we did not get I feel it was very over priced at $20 a person. *I do wish there was a mini fridge, you can get one if you pay extra for it. *TV has basic channels, so not much to watch. *It's not really a young kid friendly place, more a adult party hotel. *There absolutely nothing for young kids or teens to do. I traveled with 2 17year olds. *Its a great hotel if you're 21+ and like the bars or a party seen."