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Overview of Heritage Queenstown

Photo gallery

Featured Image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
View from Room

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationSteamer Wharf17 min walk
    Popular LocationTSS Earnslaw Steamship19 min walk
    Popular LocationSkyline Queenstown13 min drive
    AirportQueenstown (ZQN-Queenstown Intl.)15 min drive
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  • Deluxe Room, Lake View

    4.6/5 guest room rating

    Room amenities

    • 279 sq ft
    • Lake view
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Room, Lake View
  • Family Deluxe Room Non-Lakeview

    4.4/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 3
    • 1 King Bed and 2 Twin Beds OR 2 King Beds
    More detailsFamily Deluxe Room Non-Lakeview
  • 2 Bedroom Studio Suite Non-Lakeview

    5/5 guest room rating

    Room amenities

    • 947 sq ft
    • Sleeps 8
    • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed
    More details2 Bedroom Studio Suite Non-Lakeview
  • 2 Bedroom Studio Suite Lakeview

    4.5/5 guest room rating

    Room amenities

    • 947 sq ft
    • Lake view
    • Sleeps 8
    • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed
    More details2 Bedroom Studio Suite Lakeview
  • Executive Room Non-Lakeview

    4.8/5 guest room rating

    Room amenities

    • 431 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsExecutive Room Non-Lakeview
  • Studio Suite Non-Lakeview

    4.7/5 guest room rating

    Room amenities

    • 474 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsStudio Suite Non-Lakeview
  • Studio Suite, Lake View

    4.6/5 guest room rating

    Room amenities

    • 474 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsStudio Suite, Lake View
  • Deluxe Room Non-Lakeview

    4.7/5 guest room rating

    Room amenities

    • 279 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Room Non-Lakeview

About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city center and near the beach. Lake Wakatipu and Queenstown Gardens reflect the area's natural beauty and area attractions include Skyline Gondola and CaddyShack City Mini Golf. Traveling with kids? Consider Kiwi and Birdlife Park and Queenstown Ice Arena. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with ecotours and mountain biking.
Visit our Queenstown travel guide
Popular Location

What's nearby

  • Steamer Wharf - 17 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Fear Factory Queenstown - 19 min walk
  • Skyline Queenstown - 13 min drive
  • Bob's Peak - 13 min drive

Getting around

  • AirportQueenstown Intl. Airport (ZQN) - 15 min drive

Restaurants

  • Mackenzies Restaurant — 1 min walk
  • Vknow — 11 min walk
  • Farelli's Trattoria — 18 min walk
  • Lombardi — 18 min walk
  • Public Kitchen & Bar — 18 min walk

About this property

Heritage Queenstown

4.5-star family-friendly hotel near Lake Wakatipu
Along with a restaurant, this hotel has an outdoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub, and a sauna are onsite. All 175 rooms offer free WiFi, refrigerators, and LCD TVs with satellite channels. Free newspapers, free local calls, and in-room massages are among the other amenities that guests will find.
Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee weekends 6:30 AM–10:00 AM: NZD 25 for adults and NZD 12.50 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Bicycle rentals
  • Fitness center
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference center (3079 square feet of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 49-inch LCD TV
  • Cable/satellite channels
  • Premium channels

Food and drink

  • Refrigerator

More

  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 50
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This Hotel property is rated 4 star plus.

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Heritage Queenstown and receive a full refund?
Yes, Heritage Queenstown offers free cancellation on select room rates, because flexibility matters! Please refer to Heritage Queenstown cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Heritage Queenstown?
As of Nov 29, 2020, prices found for a 1-night stay for 2 adults at Heritage Queenstown on Dec 1, 2020 start from CA $136, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Heritage Queenstown have a pool?
Yes, this property has an outdoor pool.
Is Heritage Queenstown pet-friendly?
No, pets are not allowed at this property.
How much is parking at Heritage Queenstown?
Self parking is free at this property.
What time is check-in at Heritage Queenstown?
Check-in begins at 3:00 PM. Late check-in is available during limited hours.
What time is check-out at Heritage Queenstown?
Check-out is at 10 AM.
Where is Heritage Queenstown located?
This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of Steamer Wharf and Lake Wakatipu. Skyline Gondola is 1.3 mi (2.2 km) away.
4.3
Excellent
5 - Excellent
512
4 - Good
349
3 - Okay
85
2 - Poor
29
1 - Terrible
11

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing both friendly and professional. They showed genuine interest in making sure my stay was great. Even the executive chef was nice and chatty to guests. The lake view is beautiful, you can watch the boats including the Earnslaw sail up and down. You can walk to town from the hotel, bit of a slope nearest the hotel but take youe time and enjoy the view as you walk up.
Stayed 4 nights in Nov 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, nice looking, very clean, very friendly staff. Nice spa and pool!
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, beautiful room. Large, spacious and clean. Food was delicious. Great hotel and great service.
Stayed 3 nights in Oct 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Amazing location and stunning views. Rooms large and spacious. Would highly recommend.
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with family and small children, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything and would love to come back and stay.
Stayed 5 nights in Oct 2020

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