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Heritage Queenstown

Photo gallery for Heritage Queenstown

Featured Image
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
In-room safe, blackout drapes, iron/ironing board

Overview of Heritage Queenstown

VIP Access

Heritage Queenstown

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Sheets and towels washed at 60°C
91 Fernhill Road, Queenstown, 9197

Explore the area

  • Popular LocationLake Wakatipu11 min walk
  • Popular LocationSteamer Wharf17 min walk
  • Popular LocationTSS Earnslaw Steamship19 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)11 min drive

Choose dates to view prices

About this area

Queenstown

Located in Queenstown, Heritage Queenstown is in the city center and near the beach. Lake Wakatipu and Queenstown Gardens reflect the area's natural beauty and area attractions include Skyline Queenstown and CaddyShack City Mini Golf. Traveling with kids? Consider Kiwi and Birdlife Park and Queenstown Ice Arena. Discover the area's water adventures with kayaking and parasailing nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.

What's nearby

  • Lake Wakatipu - 11 min walk
  • Steamer Wharf - 17 min walk
  • Creative Queenstown Arts & Crafts Market - 19 min walk
  • TSS Earnslaw Steamship - 19 min walk
  • Skyline Queenstown - 13 min drive

Getting around

  • Queenstown Intl. Airport (ZQN) - 11 min drive

Restaurants

  • Mackenzies Restaurant — 1 min walk
  • Vknow — 11 min walk
  • Farelli's Trattoria — 18 min walk
  • Lombardi — 18 min walk
  • Public Kitchen & Bar — 18 min walk

About this property

Heritage Queenstown

4.5-star family-friendly hotel near Lake Wakatipu
Along with a restaurant, this hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a spa tub are onsite. All 175 rooms offer free WiFi, refrigerators, and LCD TVs with satellite channels. Other amenities available to guests include stovetops, free newspapers, and free local calls.
Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee weekends 6:30 AM–10:00 AM: NZD 25 for adults and NZD 12.50 for children
  • 1 restaurant
  • 1 bar/lounge

Things to do

  • Bicycle rentals
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Czech
  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3079 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 49-inch LCD TV
  • Cable/satellite channels
  • Premium channels

Food and drink

  • Refrigerator
  • Stovetop

More

  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 50 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Rollaway bed fee: NZD 50 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 11:00 PM

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 543 out of 997 reviews
5 - Excellent 54%
Rating 4 - Good. 344 out of 997 reviews
4 - Good 35%
Rating 3 - Okay. 75 out of 997 reviews
3 - Okay 8%
Rating 2 - Poor. 25 out of 997 reviews
2 - Poor 3%
Rating 1 - Terrible. 10 out of 997 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the closeness to town of the hotel without being in town. Pool and spa was great. Room was spacious and clean and tidy. Spent most of our time out and about.
Stayed 2 nights in Nov 2021

5/5 Excellent

Stayed 1 night in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Staff makes Heritage the best place to stay. Cleanliness to the point. Definitely will come back.
Stayed 4 nights in Aug 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet venue, just out of town but within easy walking distance. Although it is starting to look tired, its very clean, with everything you need and the staff are invisible for the most part, but appear when you need them - a skill few hotels achieve. Would stay again
Stayed 3 nights in Aug 2021

4/5 Good

Stayed 2 nights in Aug 2021