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Expedia-Verified Reviews
Wonderful!
4.5 of 5 guest rating
Room type Options Nightly price Book
Family Room
355 square feet
1 King Bed and 2 Twin Beds 2 King Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Studio Suite, Lake View
474 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Suite, 2 Bedrooms, Lake View
947 square feet
2 King Beds 4 Twin Beds
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Studio Suite
474 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Deluxe Room
280 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Suite, 2 Bedrooms
947 square feet
2 King Beds 4 Twin Beds
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Executive Deluxe Room
431 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room, Lake View
Room with view
280 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Family-friendly hotel with restaurant and outdoor pool

Popular property highlights

Free self parking
Free WiFi
Restaurant
Outdoor pool
24-hour business centre

Location

This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of Lake Wakatipu, Kiwi and Birdlife Park, and Steamer Wharf. Creative Queenstown Arts & Crafts Market and Queenstown Mall are also within 1 mi (2 km).

Hotel Features

A restaurant, an outdoor pool, and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a spa tub, and a sauna are onsite.

Room Amenities

All 175 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and 24-hour room service. Other amenities available to guests include minibars, free newspapers, and in-room massages.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Express check-in
  • Barbecue grill(s)
  • Library
  • Bar/lounge
  • Babysitting or childcare
  • Elevator/lift
  • 24-hour front desk
  • Porter/bellhop
  • Restaurant
  • Meeting rooms 3
  • Tours/ticket assistance
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Babysitting or childcare (surcharge)
  • Health club
  • Outdoor pool
  • Computer station
  • Safe-deposit box at front desk
  • Conference space size (meters) - 286
  • Ski storage
  • Terrace
  • Luggage storage
  • Breakfast available (surcharge)
  • 24-hour business center
  • Concierge services
  • Conference space size (feet) - 3079
  • Gift shops or newsstand
  • Conference center
  • Designated smoking areas
  • Ballroom
  • Pool umbrellas
  • Laundry facilities
  • Spa tub
  • Total number of rooms - 175
  • Television in common areas
  • Number of floors - 4
  • Number of buildings/towers - 4
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Spanish

Parking

Free self parking

Room Amenities

Heritage Queenstown offers 175 air-conditioned accommodations with minibars and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Queenstown hotel provides complimentary wireless Internet access. Televisions come with pay movies. Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Free newspaper
  • Rollaway/extra beds (surcharge)
  • Air conditioning
  • Refrigerator
  • Minibar
  • Free WiFi
  • Coffee/tea maker
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room massage available
  • Iron/ironing board
  • In-room safe
  • Pay movies
  • Free cribs/infant beds
  • Room service (24 hours)

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Mackenzies Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Special check-in instructions:

Group Booking Policy: For bookings of 5 rooms or more, this property charges a 100% deposit, collected 45 days prior to arrival. A non-refundable cancellation policy applies to bookings cancelled within 45 days of arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Rollaway bed fee: NZD 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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