We had a comfortable stay in a clean room with a decent sized bathroom. I left $5.00 for the maid to thank her. However I forgot to take my little purse with me and didn’t discover it until after we were a couple hundred miles away. Getting that important pouch back became a nightmare. The hotel said it had given it to a service that would send it to me via Provo, Ut. by UPS and that they would send me tracking. I never heard from them, I then tried to talk with UPS, but they didn’t know anything. Finally, two days later, I got a call from Fed Ex, asking me where to send it, I paid over $100 to have it sent overnight. Then I got an email from tracking saying the package was delayed. I finally talked someone in Santa Fe into letting me go to their office to pick it up, so I wouldn’t have to wait another day. The pouch held my driver’s license, three credit cards, my Covid vaccination records, and about $50.00. The $50.00 was gone, but I got everything else back. I am debating about cancelling my credit cards. The most frustrating thing was that there wasn’t any record from your hotel, or from the service they gave it to of what had been done to get it to me or how to contact me. I had given the person at the hotel, Jessica, the address in Santa Fe where I wanted it sent, and my email and phone. She wouldn’t come to the phone the second time I called, and the third time I had to leave my phone number , asking her to call me back. She seemed disgruntled.