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Reviews of Holiday Inn Express & Suites Price, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Price, an IHG Hotel
925 West Westwood Boulevard, Price, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 447 out of 645 reviews" "
Rating 8 - Good. 148 out of 645 reviews" "
Rating 6 - Okay. 27 out of 645 reviews" "
Rating 4 - Poor. 12 out of 645 reviews" "
Rating 2 - Terrible. 11 out of 645 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Karyn

Liked: Cleanliness, property conditions & facilities
Very quiet, clean and comfortable. Average check in service and breadkfast.
Stayed 1 night in Mar 2024
Response from Maeleen Newman on Mar 4, 2024
Dear Karyn,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

8/10 Good

Steven

Stayed 1 night in Feb 2024
Response from Maeleen Newman on Mar 26, 2024
Dear Steven,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Boyd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a nice place and the rooms were clean and quiet
Stayed 3 nights in Jan 2024
Response from Maeleen Newman on Feb 9, 2024
Dear Valued Guest,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Megan

Stayed 1 night in Jan 2024
Response from Maeleen Newman on Jan 16, 2024
Dear Megan, Wow! Thank you so much for staying with us and taking time leave us a review. Hope to see you again soon. Have a great day!Thank you,

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised with our stay! It was clean, quiet and well kept up. We will stay again.
Stayed 1 night in Jan 2024
Response from Maeleen Newman on Jan 16, 2024
Dear Paula,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Julie M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Care given by staff was above & beyond usual. Dislike:Expedia lists a shuttle service which isn't correct. We were stuck at the airport after hours.
Stayed 1 night in Jan 2024
Response from Maeleen Newman on Jan 16, 2024
Dear Julie,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

4/10 Poor

Clifton, Grand Junction

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
We had no water pressure and no hot water all three days. Called the desk they did nothing at all gave no reasoning. They did not care. We travel For business and will not ever book a room her for our corporation again
Stayed 1 night in Dec 2023
Response from Maeleen Newman on Dec 22, 2023
Dear Clifton, We want to apologize for the inconvenience you experienced during your stay. We strive to do our best for our guest, and I apologize that we did not meet those expectation. I have notified the correct management of this issue to address right away. We are learning and growing as a team to resolve issue. We hope you will give another chance in the future to give you a great guest experience. Thank you, Maeleen Newman General Manager

10/10 Excellent

christopher w

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again requesting corp rate
Stayed 1 night in Dec 2023
Response from Maeleen Newman on Dec 22, 2023
Dear Christopher,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Jorden

Stayed 1 night in Dec 2023
Response from Maeleen Newman on Dec 29, 2023
Dear Jorden,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Robert

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Maeleen Newman on Dec 12, 2023
Dear Robert,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Maeleen Newman on Dec 22, 2023
Dear Joanna, Wow! Thank you so much for staying with us and taking time leave us a review. Hope to see you again soon. Have a great day!Thank you, Maeleen NewmanGeneral Manager

8/10 Good

Deborah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person working at the property was friendly
Stayed 1 night in Nov 2023
Response from Maeleen Newman on Nov 29, 2023
Dear Deborah,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Bowdy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Maeleen Newman on Dec 22, 2023
Dear Bowdy, Wow! Thank you so much for staying with us and taking time leave us a review. Hope to see you again soon. Have a great day!Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked!
Stayed 1 night in Nov 2023
Response from Maeleen Newman on Nov 29, 2023
Dear Jay,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Terry

Stayed 1 night in Oct 2023
Response from Maeleen Newman on Nov 15, 2023
Dear Terry, Wow! Thank you for staying with us and taking time out of your day to leave us a review. Hope to see you again soon. Have a great day!Thank you, Maeleen NewmanGeneral Manager

8/10 Good

Patricia A

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Would rate a 5 but no information in the room about hotel amenities and hours. When is breakfast? Pool?? Hours?
Stayed 7 nights in Oct 2023
Response from Maeleen Newman on Nov 15, 2023
Dear Patricia,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We will look into your issue to get it corrected. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Olin

Stayed 1 night in Oct 2023
Response from Maeleen Newman on Nov 15, 2023
Dear Olin,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Elizabeth Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!!!!
We had a wonderful stay in Price Utah. The checkin was extremely easy...they treated us like old friends. Very friendly, extremely clean, the food for breakfast was warm and enticing. Plenty of choices too! We stayed two nights....it was very quiet with exception of the club or bar across the street. It was very loud on Friday night...we could hear it in our room on the third floor. But that wasnt the hotels fault. Overhaul impressed with how clean it was and how friendly all of the staff was!
Stayed 2 nights in Oct 2023
Response from Maeleen Newman on Nov 15, 2023
Dear Elizabeth,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Judy

Very Average for the Dollar Value.
Stayed 1 night in Sep 2023
Response from Maeleen Newman on Nov 15, 2023
Dear Judy, Wow! Thank you so much for staying with us and taking time leave us a review. Hope to see you again soon. Have a great day!Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
Very clean & nice hotel. Staff was also very friendly
Stayed 1 night in Sep 2023
Response from Maeleen Newman on Nov 15, 2023
Dear Don,Wow! We are very pleased to hear you enjoyed your stay at our hotel. We look forward to seeing you again, and want to thank you for staying with us! Have a wonderful day! Thank you, Maeleen NewmanGeneral Manager

2/10 Terrible

Sarah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We had two rooms for 8 people in our family. The rooms were not ready for check in at the posted check in time. We had a wedding to get ready for after driving all day. We were in line with several other families that could also not check in. We ended up having to use another families room to get ready for the wedding and our room was nor available for check in until after 8PM. Then we had housekeeping enter our room at 8:45 the next morning. We paid nearly $300 for a room and this is unacceptable. I have never experienced this in my whole yrs of traveling.
Stayed 1 night in Sep 2023
Response from Maeleen Newman on Nov 15, 2023
Dear Sarah, We want to apologize for the inconvenience you experienced during your stay. We strive to do our best for our guest, and I apologize that we did not meet those expectation. I have notified the correct management of this issue to address right away. We are learning and growing as a team to resolve issue. We hope you will give another chance in the future to give you a great guest experience. Thank you, Maeleen Newman General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Maeleen Newman on Nov 15, 2023
Dear Valued Guest, Wow! Thank you so much for staying with us and taking time leave us a review. Hope to see you again soon. Have a great day!Thank you, Maeleen NewmanGeneral Manager

10/10 Excellent

Jami

Stayed 1 night in Sep 2023
Response from Maeleen Newman on Nov 15, 2023
Dear valued Guest, Wow! Thank you for staying with us and taking time out of your day to leave us a review. Hope to see you again soon. Have a great day!Thank you, Maeleen NewmanGeneral Manager

8/10 Good

ELIZABETH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff were not very helpful or kind.
Stayed 1 night in Sep 2023

4/10 Poor

Lyndsay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wrong room at check in
Did not get the 2 queens needed so I had to buy an air mattress. Disappointed that the website and hotel do not communicate this. Had to have someone sleep on the air mattress on the floor
Stayed 1 night in Sep 2023

8/10 Good

susan

Stayed 1 night in Sep 2023

4/10 Poor

Debbie

Stayed 1 night in Sep 2023

2/10 Terrible

Kellie

Stayed 1 night in Sep 2023
Response from Maeleen Newman on Nov 15, 2023
Dear Kellie, We want to apologize for the inconvenience you experienced during your stay. We strive to do our best for our guest, and I apologize that we did not meet those expectation. We are learning and growing as a team to resolve issue. We hope you will give another chance in the future to give you a great guest experience. Thank you, Maeleen Newman General Manager

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta place to stay
Great place to stay and super clean
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at that location everytime we head south multiply times. Very clean!
Stayed 1 night in Aug 2023

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked our suite roomy for 3 adults n one teenager
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Tyler

Stayed 1 night in Aug 2023

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service
Furniture must have purchased at IKEA warehouse sale. Broken soap dispenser No water to the room when we arrived....
Stayed 1 night in Aug 2023

10/10 Excellent

Milton

Stayed 2 nights in Aug 2023

10/10 Excellent

Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Steven

Stayed 1 night in Jul 2023

10/10 Excellent

Susannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the quality of the room. It had a few little charms that made it better. The pillows have the firmness embroidered on them. It was quiet. Clean. I would stay here again without question.
Stayed 5 nights in Jul 2023

10/10 Excellent

Paul Vanden

Stayed 1 night in Jul 2023

6/10 Okay

George

Liked: Cleanliness, property conditions & facilities
We had a comfortable stay in a clean room with a decent sized bathroom. I left $5.00 for the maid to thank her. However I forgot to take my little purse with me and didn’t discover it until after we were a couple hundred miles away. Getting that important pouch back became a nightmare. The hotel said it had given it to a service that would send it to me via Provo, Ut. by UPS and that they would send me tracking. I never heard from them, I then tried to talk with UPS, but they didn’t know anything. Finally, two days later, I got a call from Fed Ex, asking me where to send it, I paid over $100 to have it sent overnight. Then I got an email from tracking saying the package was delayed. I finally talked someone in Santa Fe into letting me go to their office to pick it up, so I wouldn’t have to wait another day. The pouch held my driver’s license, three credit cards, my Covid vaccination records, and about $50.00. The $50.00 was gone, but I got everything else back. I am debating about cancelling my credit cards. The most frustrating thing was that there wasn’t any record from your hotel, or from the service they gave it to of what had been done to get it to me or how to contact me. I had given the person at the hotel, Jessica, the address in Santa Fe where I wanted it sent, and my email and phone. She wouldn’t come to the phone the second time I called, and the third time I had to leave my phone number , asking her to call me back. She seemed disgruntled.
Stayed 1 night in Jul 2023

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checking, friendly staff
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Tracy

Liked: Cleanliness, property conditions & facilities
Only thing I didn’t like is very plain, not comfortable or warm feeling
Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Guy

Business traveller
Always has been an great place to stay, my second time there, I will continue to stay there in the future. Thanks, Holiday inn
Stayed 1 night in Jun 2023

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick, friendly, helpful check in. Rooms are large and clean. Pool and hot tub were relaxing after driving.
Stayed 1 night in Jun 2023

10/10 Excellent

Shasta

Stayed 2 nights in Jun 2023

10/10 Excellent

Audra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and beyond helpful. Thank you for making my travels easy.
Stayed 1 night in Jun 2023