Title: Casa do Mercado (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=36276020&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa do Mercado Travelers find a peaceful retreat at this upscale hotel in the historic district, where the picturesque terrace offers a perfect spot to relax after exploring ## Photo gallery for Casa do Mercado ![Lobby sitting area - Casa do Mercado (Ponta Delgada)](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/32791999.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Double Room, 1 Queen Bed (Neutral) - Casa do Mercado (Ponta Delgada)](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/53ba0843.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exclusive Loft, Multiple Beds, City View | Private kitchen - Casa do Mercado (Ponta Delgada)](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/b4d14e23.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Street view - Casa do Mercado (Ponta Delgada)](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/658a5153.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room, 1 Queen Bed (Neutral) - Casa do Mercado (Ponta Delgada)](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/0f545ad3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa do Mercado, in the historic district, offers a charming base for visitors. The scenic terrace is perfect for unwinding. WiFi keeps you connected, and the continental breakfast starts your day right. The 24-hour front desk ensures help is always available. ## Reviews 8.0 Very good ## Popular amenities - Free WiFi - Air conditioning - Breakfast available - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Dec. 23 - Dec. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 24 - Dec. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Exclusive Loft, Multiple Beds, City View ![Exclusive Loft, Multiple Beds, City View | Living area](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/5e43ced6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Loft, Multiple Beds, City View ### Highlights Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Free cribs/infant beds Kitchen - 538 sq ft - 1 bedroom - City view - Sleeps 4 - 1 Queen Bed and 2 Twin Sofa Beds ### View all photos for Deluxe Double Room, 1 Queen Bed, City View (Yellow) ![Deluxe Double Room, 1 Queen Bed, City View (Yellow)](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/ee863d55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Queen Bed, City View (Yellow) 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Hair dryer - 226 sq ft - City view - Sleeps 3 - 1 Queen Bed ### View all photos for Standard Double Room, 1 Queen Bed, City View (Red) ![Individually decorated, individually furnished, desk, blackout drapes](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/5ae4a8ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Queen Bed, City View (Red) ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Hair dryer - 194 sq ft - City view - Sleeps 3 - 1 Queen Bed ### View all photos for Studio, 1 Queen Bed with Sofa bed (Red) ![Studio, 1 Queen Bed with Sofa bed (Red)](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/f5b28ca4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed with Sofa bed (Red) 10.0 Exceptional 1 review ### Highlights Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Free cribs/infant beds Kitchenette - 323 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Sofa Bed ### View all photos for Double Room, 1 Queen Bed (Neutral) ![Double Room, 1 Queen Bed (Neutral)](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/4cb64941.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 1 Queen Bed (Neutral) 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Hair dryer - 183 sq ft - City view - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPonta-Delgada-Hotels-Casa-Do-Mercado.h36276020.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPonta-Delgada-Hotels-Casa-Do-Mercado.h36276020.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.74100%2C-25.66480&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Xo6UwWhYngqd6-Rjkqf9eidLqDg=) Largo Camões, 21, Ponta Delgada, 9500-349 #### What's nearby - Ponta Delgada Marina \- 3 min walk \- 0.3 km - University of the Azores \- 3 min walk \- 0.3 km - Ponta Delgada City Gates \- 5 min walk \- 0.5 km - Ponta Delgada Harbour \- 10 min walk \- 0.9 km - Antonio Borges Garden \- 14 min walk \- 1.2 km #### Getting around - Joao Paulo II Airport (PDL) - 7 min drive #### Restaurants - ‪Mercado do Peixe - ‬4 min walk - ‪Baía dos Anjos - ‬6 min walk - ‪Yuzu Ramen - ‬2 min walk - ‪Stage - ‬4 min walk - ‪A Colmeia Confeitaria - ‬3 min walk ## About this property ### Casa do Mercado Upscale hotel near Ponta Delgada Harbour Casa do Mercado provides a terrace and more. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Continental breakfast (surcharge), a 24-hour front desk, and smoke-free premises Room features All guestrooms are individually furnished, and boast comforts such as air conditioning, in addition to perks like free WiFi and sound-insulated walls. Other conveniences in all rooms include: - Rainfall showers, free toiletries, and hair dryers - 32-inch flat-screen TVs with cable channels - Electric kettles, daily housekeeping, and desks ## Similar properties ![Indoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/101000000/100260000/100252400/100252392/bde0a1a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NINE DOTS Azorean Art Boutique Hotel Ponta Delgada - Pool - Breakfast included - Spa - Free WiFi 10 Exceptional 108 reviews CA $199 CA $214 total includes taxes & fees Dec 25 - Dec 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=100252392&PinnedHotelID=100252392&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/5000000/4360000/4351700/4351635/73cbab6e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Camões Ponta Delgada - Free WiFi - Restaurant - Air conditioning - Business services 8.8 Excellent 163 reviews CA $126 CA $138 total includes taxes & fees Dec 27 - Dec 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=4351635&PinnedHotelID=4351635&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/69000000/68020000/68012300/68012269/f4f32f7d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Out of the Blue - Hostel Ponta Delgada - Pool - Breakfast included - Free WiFi - Laundry 9.6 Exceptional 4 reviews CA $77 CA $87 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=68012269&PinnedHotelID=68012269&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room | View from room](https://images.trvl-media.com/lodging/18000000/17690000/17681300/17681288/d08d9de8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa das Palmeiras Charming House Azores Ponta Delgada - Breakfast included - Free WiFi - Air conditioning - Parking available 9.8 Exceptional 297 reviews CA $96 CA $107 total includes taxes & fees Dec 27 - Dec 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=17681288&PinnedHotelID=17681288&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/2000000/1340000/1337900/1337885/21fdf5b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### VIP Executive Azores Hotel Ponta Delgada - Pool - Spa - Free WiFi - Restaurant 8.2 Very good 594 reviews CA $78 CA $88 total includes taxes & fees Dec 24 - Dec 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=1337885&PinnedHotelID=1337885&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 5 for children ### Family friendly - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) ### Outdoors - Terrace ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Espresso maker - Free bottled water ### More - Air conditioning - Desk - Individual decor - Individual furnishings - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: midnight Contactless check-in available ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 2:30 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Access code, staffed front desk ### Pets Pets not allowed (service animals welcome) ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 10.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately EUR 10 for adults and EUR 5 for children - Rollaway bed fee: EUR 10.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair This property accepts credit cards, debit cards, and cash ### We should mention This property does not have elevators ### Property is also known as Casa Mercado Hotel Ponta Delgada Hotel Casa do Mercado Ponta Delgada Ponta Delgada Casa do Mercado Hotel Casa do Mercado Ponta Delgada Casa Mercado Ponta Delgada Casa Mercado Hotel Casa Mercado Hotel Casa do Mercado Casa Mercado Ponta Delgada Casa do Mercado Hotel Casa do Mercado Ponta Delgada Casa do Mercado Hotel Ponta Delgada ## Frequently asked questions ### Is Casa do Mercado pet-friendly? ### How much is parking? ### What time is check-in at Casa do Mercado? ### What time is check-out at Casa do Mercado? ### Where is Casa do Mercado located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa do Mercado Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 10 Location ### 8.0 Staff & service ### 7.8 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 41 8 - Good 23 6 - Okay 10 4 - Poor 7 2 - Terrible 8 ## Reviews ### 8/10 Good #### Denny Nov 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property and helpful staff. Great value stay for the cost. I would stay there again. ##### Denny ### 8/10 Good #### Emily Aug 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They were very helpful when I had questions and the location was excellent! ##### Emily Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Bryan May 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and quiet space in a great central location. Excellent value for the price. ##### Bryan Stayed 1 night in May 2024 ### 10/10 Excellent #### Anna Jul 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Well worth the cost Really well located, close to everything. Reasonably priced in Ponta Delgada. We enjoyed our time there. ##### Anna Stayed 10 nights in Jul 2024 ### 10/10 Excellent #### Robert Apr 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are friendly, helpful and accommodating. ##### Robert Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Marcel Mar 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very kind and helpful staff. Can only recommend. ##### Marcel Stayed 1 night in Feb 2024 ### 8/10 Good #### Christa Aug 17, 2024 Liked: Amenities The hotel is in a great location. The staff were very helpful and made sure we got a taxi for our early morning trip to the airport. We unfortunately got one of the attic rooms. It was very small and slanted because of the roof. Both my sister and I bumped our heads before getting used to the way the room slopes. We got a chance to look in other rooms and they were very spacious and beautiful. Also the second set of stairs is very steep! Hard to bring luggage up! Overall a very nice and convenient place to stay! ##### Christa Stayed 3 nights in Aug 2024 ### 8/10 Good #### Carmichael Apr 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Great location. Some minor cosmetic issues with the unit itself but kept clean. Staff was attentive but have limited servicing hours. Responses may be delayed depending on when your questions are sent. One little negative is that there is no elevator. This is expected , however, as most locations in city center will not have elevators unless staying in a hotel. I planning on staying in units 8 or above, be prepared to walk up multiple flights of stairs with luggage. ##### Carmichael Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Andrea Aug 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff here were so incredibly nice and quick to respond to any questions or requests we had. We communicated via Whats ap (text) and that was convenient with the cell phone plan we purchased at the airport. There was no one at the concierge desk at this location but it didn’t matter with the convenience of texting when necessary. The facility is clean and the room was spacious and bright. The only negative were all the stairs to get to the upper floor for senior guests. Something to keep in mind if you are unable to climb up 2 flights of stairs with your luggage by yourself. The location is right in the city centre with lots of shops and restaurants all around. It is also close to the airport bus stop (5 min walk) and literally a 5 minute walk to the board walk/boats and all the restaurants along the water. The area was safe and definitely had all the cultural beauty surrounding it. We were just 5 mins away from where they had the beer fest/dj/welcome gates. Overall, great location, lovely place to stay, great staff and service. ##### Andrea Stayed 5 nights in Aug 2023 ### 10/10 Excellent #### Patrick Jul 8, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, very quiet and all round great stay! ##### Patrick Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Teijo Olavi May 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very good service and a nice and clean room in the middle of the town. ##### Teijo Olavi Stayed 7 nights in May 2023 ### 10/10 Excellent #### Steve Jul 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice property ##### Steve Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### maria Aug 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely and clean room in a great part of Ponta Delgada close to cafes, grocery stores. And the water!! ##### maria Stayed 1 night in Aug 2022 ### 4/10 Poor #### KASIA Aug 21, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Let’s get new towels, clean the chairs, update some furnishings (sofa sleeper) and new bedding! Also, we had the same breakfast options (meats and bread) five days in the row. ##### KASIA Stayed 6 nights in Aug 2024 ### 4/10 Poor #### Teresa Aug 31, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Room should have a fridge. Newer sheets, better pillows, new bed covers. Front door lock needs updating, difficult to open with keys provided in lock box. ##### Teresa Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### Jose A. Jun 27, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Was there 7 nights shower never drained well had to turn water on and off every 15 seconds it was ridicules talk to manager never did anything about it , place is very old outdated, I’ll never stay there again that’s for sure. ##### Jose A. Stayed 6 nights in Jun 2024 ### 6/10 Okay #### Kristin Jul 5, 2022 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Very clean, lovely decor and architecture, but basic amenities like shampoo/lotion or even coffee pods for the coffee maker not available. Full kitchen but no salt, pepper, cooking oil, etc. Room to improve! ##### Kristin Stayed 1 night in Jun 2022 ### 4/10 Poor #### Alice Jun 28, 2024 Disliked: Cleanliness, staff & service, room comfort #### Disappointing Upon arrival we were told that there had been a kitchen disaster, though this didn’t really affect us. What was a disappointment was the one pager on termites which were present and we saw flying around, the shower that pooled water instead of draining and the rock hard pillows. All of these factors led to an uncomfortable stay and we regret booking this accommodation. We tried to ask for assistance with the drain and getting other pillows and it was not offered. ![](https://a.travel-assets.com/ugc/hotel-reviews/CD4911FEFD5E40885239DA2FB5AE55118DF6868E1719144641112.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alice Stayed 2 nights in Jun 2024 ### 4/10 Poor #### Alice Jun 23, 2024 Disliked: Cleanliness, staff & service, room comfort #### Disappointing Upon arrival we were told that there had been a kitchen disaster, though this didn’t really affect us. What was a disappointment was the one pager on termites which were present and we saw flying around, the shower that pooled water instead of draining and the rock hard pillows. All of these factors led to an uncomfortable stay and we regret booking this accommodation. We tried to ask for assistance with the drain and getting other pillows and it was not offered. ![](https://a.travel-assets.com/ugc/hotel-reviews/CD4911FEFD5E40885239DA2FB5AE55118DF6868E1719144641112.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alice Stayed 2 nights in Jun 2024 ### 4/10 Poor #### Dyanna Sep 13, 2024 Liked: Staff & service Just avoid. While the location is KEY it stops there; as mentioned, terrible non consistent wifi, a bed sheet that was too small for the bed, stained rusty sheets that were also torn, musty towels; the BEST part about my room was the roof window, but you’re barely allowed to use it because of bugs (which is fair!); as mentioned, zero amenities and the stairs are incredibly deep and terrible to navigate. The kitchen is in need of deep repair and while there’s a fridge, it’s not clear whose food is whose. For a “4 star hotel” I expected a hell of a lot more AND reception AND amenities; I considered checking out and staying elsewhere at a cost. ##### Dyanna Stayed 6 nights in Sep 2024 ### 2/10 Terrible #### Antonio Sep 24, 2024 Disliked: Staff & service, amenities, property conditions & facilities This is not a hotel. This is a regular building remodeled as individual rooms. There are no personal interactions with any human being, although the place is advertised at the Expedia website as having a front desk attended 24/7, which is plain false. Access into the building is obtained through a code provided via WhatsApp, meaning that you need a functional cell phone in the Azores (some European sim cards will not work here); the code provided opens a box where a key attached to a chain is used to open the street door. Stairs with no elevator will give you access to the room assigned to you: you will find the door open with the key in the inside lock. Again, this place provides nothing other than a bed under a roof, at a price similar or higher than the cost of a room at real hotels, with front desks and personal services just a block away. Never again. ##### Antonio Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Lucy Aug 16, 2024 Disliked: Staff & service #### No 24 hour Reception This hotel specifically states it has a24/7 reception front desk, it does not. For our trip we required a hotel with 24/7 reception, This was crucial for us as we were traveling with a small child. However, upon arrival, we found that this was not the case. Nor was anyone available to meet us, as a result we had no information about our room. A telephone reception operates 0930-0130 as stated on a poster on a table. This clearly does not meet the advertised 24/7 front desk service. We decided not to stay and requested a refund, but the hotel refused several times claiming that it meant something else. I would not recommend this hotel based on their failure to provide the services as advertised. ##### Lucy Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### Ricky Jul 3, 2024 Disliked: Cleanliness, amenities, property conditions & facilities Definitely DO NOT recommend. The property is in a very bad condition, infested by termites and bugs. It badly needs renovation. I am really shocked how it falls under the 4 star hotel category in Google with an ‘Excellent’ 8.6 rating in Expedia. I have photos and videos of the termites/termite wings even after getting the room cleaned. The bathroom window would not shut completely (it needs to be reinstalled and sealed properly) which made it worse and all the bugs kept coming in. We requested for another room/building but there was no availability. The only good thing about this place is the responsiveness of the staff, they were nice and polite. Hugo was amazing and very helpful, helped us get another room for one night when the situation was very bad. Expedia should downgrade the rating of this property. ##### Ricky Stayed 4 nights in Jun 2024 ### 4/10 Poor #### Shahla Oct 23, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First the bad: Check-in is a hassle if you don’t have wifi or data. Expected to message them upon arrival for them to let you in. If you don’t have wifi you can’t easily message. I had messaged asking if I can check in early. They said no, which was fine. I showed up right at 2, messaged them but no answer for 4min. I called and they finally came by (they aren’t at the apartments but a few minutes away). Getting wifi to message and call for me who did not want to pay for data overseas was an issue. Also, parking is an issue. You have to go a few streets over to find parking. The good: Clean property, spacious and beautiful rooms. They had wine in the room for us and some water, which was really nice. ##### Shahla Stayed 1 night in Oct 2022 ### 6/10 Okay #### Verified traveller Oct 17, 2024 Disliked: Staff & service, property conditions & facilities #### Acomodação não condiz com anuncio Chegamos a noite e não nos avisaram que deveríamos ligar para saber o número do quarto. A foto não tem qualquer relação com a acomodação. Estivemos lå por 13 noites e nunca vimos ninguém na recepção. A casa é velha e mal cuidada. A porta da geladeira caia toda hora: wifi intermitente, fraco, toalhas muito poídas e velhas, travesseiros horríveis . Tem escadas para chegar aos quartos. 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