2/10 – Terrible
Stephanie G.
18 juill. 2025
Last minute cancelation
We booked the Agave Adobe to visit family for the 4th of July weekend. Their check in process was challenging and my documentation kept getting a bounce back. Someone from the property management company called me about the process and I expressed frustration over all the documentation they were requesting after the rental had already been paid for. A day before check-in, I received a call saying that we could "get an upgrade" to a different property that H&H also manages. The new property didn't suit our needs so we declined. At 4:30pm, I received a text saying that they had canceled our booking due to an HVAC issue and that is why they had offered the other property earlier (the HVAC issue was never mentioned before this). Long story short, we were left without a place to stay as VRBO doesn't allow bookings with less than 24 hours notice. They didn't offer another property for us to book, and what is even more astounding, is that they had this property listed as available during the time that we had it booked. All I have to say is that I will not book any of H&H's properties again. Terrible experience.
Stephanie G.
Séjour de 4 nuits en juillet 2025