Extérieur

AmericInn by Wyndham Oswego – Avis

3 out of 5
AmericInn by Wyndham Oswego
1050 Douglas Road, Oswego, IL

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 199 avis sur 439." "
Note de 8 – Bien, d’après 126 avis sur 439." "
Note de 6 – Acceptable, d’après 65 avis sur 439." "
Note de 4 – Médiocre, d’après 25 avis sur 439." "
Note de 2 – Terrible, d’après 24 avis sur 439." "

8,4/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

8,0/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Personnel courtois
J'ai été bien accueillie et on m'a très bien diriger sur mes différentes demandes que se soit sur les restaurants ou âtres endroits.

6/10 – Acceptable

Melissa

Points forts : Service et personnel, état et installations de l’hébergement
.
Séjour de 4 nuits en mai 2024

6/10 – Acceptable

Stanley

Points faibles : Service et personnel, état et installations de l’hébergement
Front desk staff was not at all friendly or helpful..Small T V in the room, poor channel selection, VERY outdated!! Would not stay there again if had a option..
Séjour de 3 nuits en mai 2024
CC - Guest Relations Manager a répondu le 7 mai 2024
Hi Stanley. We apologize for the disappointing experience you had with our front desk staff and the outdated amenities in your room. Providing friendly and helpful service is a priority for us, and we regret that we fell short in this regard. Additionally, we understand the importance of modern amenities and apologize for any inconvenience caused by the outdated TV and poor channel selection. Your feedback is valuable, and we will use it to improve both our customer service and our facilities. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your feedback and regret that we did not meet your expectations during your stay.

10/10 – Excellent

William J

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quite attractive, Clean and functional.
Séjour de 2 nuits en avril 2024
CC - Guest Relations Manager a répondu le 17 avr. 2024
Dear William, Thank you for sharing your positive experience. We are delighted to hear that you found our facilities to be clean, functional, and aesthetically pleasing. We strive to maintain high standards in both cleanliness and functionality to ensure a comfortable stay for all our guests. We look forward to welcoming you back in the future.Sincerely,

2/10 – Terrible

Kacie

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
CC - Guest Relations Manager a répondu le 17 avr. 2024
Dear Kacie,Thank you for leaving us a rating. I am sorry for any of your expectations that we might have failed to meet. We are always open to hear about the issues you have faced so we can get the chance to resolve it. We hope to hear from you and get another chance to better serve you in the future. Sincerely,

10/10 – Excellent

Amy

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was nice and clean. Front desk staff was friendly.
Séjour de 1 nuit en avril 2024
CC - Guest Relations Manager a répondu le 14 avr. 2024
Dear Amy,Thank you for your positive review. We are pleased to hear that you found our hotel clean and that our front desk staff provided a friendly service. We strive to maintain high standards of cleanliness and customer service, so your feedback is very encouraging. We look forward to welcoming you back on your next visit.Sincerely,

4/10 – Médiocre

Ahmet

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Séjour de 4 nuits en avril 2024
MP - Guest Relations Manager a répondu le 9 avr. 2024
Hello Ahmet, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 – Excellent

Ian

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel!
Séjour de 1 nuit en avril 2024
MP - Guest Relations Manager a répondu le 8 avr. 2024
Hello Ian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 – Bien

Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room and the staff were excellent. I was very disappointed with the breakfast in that it did not have a hot entree to enjoy.
Séjour de 3 nuits en mars 2024
MP - Guest Relations Manager a répondu le 31 mars 2024
Hello Michael, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 – Excellent

Rafael, Statham

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 31 mars 2024
Hello Rafael, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 – Excellent

Lisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Loved the decor.
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 27 mars 2024
Hello Lisa, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 – Acceptable

John

Points forts : Propreté, service et personnel
Very clean. Has potential for charm. Curtains were old and had holes and bathtub had a crack. There was no hot tub despite the signs on the door and directing to the pool area listing it as a “pool, spa, and sauna” very misleading there was no hot tub or sauna
MP - Guest Relations Manager a répondu le 19 mars 2024
Hello John, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 – Excellent

Andrea

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This is the 2nd time in 2 months I have stayed here and everything has been great. My only complaint is the air freshener in the hallways and lobby are very overbearing...but otherwise everything is great
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 18 mars 2024
Hello Andrea, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 – Acceptable

Robyn

Voyage en famille
Points forts : Propreté, service et personnel
It was okay - we didn't have to be there long, so it worked fine for our needs. But it definitely needs some updates. Our fridge was not working and wouldn't even stay closed. The mattress had a significant dip in it. And generally things are just dated. But that said, it was really fine and I recommend it if you can get a good price.
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 15 mars 2024
Hello Robyn, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 – Excellent

Deborah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I've visited other Wyndham properties and they are all very clean, well cared-for, staff is friendly, and I would definitely stay at another Wyndham property in the future.
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 12 mars 2024
Hello Deborah, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 – Excellent

Sean

Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 24 mars 2024
Hello Sean, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 – Terrible

Vitaliy

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Bad
Séjour de 1 nuit en février 2024
MP - Guest Relations Manager a répondu le 2 mars 2024
Hello Vitality, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 – Bien

BECKY

Séjour de 2 nuits en février 2024
MP - Guest Relations Manager a répondu le 24 mars 2024
Hello Becky, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 – Excellent

Danny

Séjour de 1 nuit en janvier 2024
MP - Guest Relations Manager a répondu le 10 févr. 2024
Hello Danny, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 – Bien

Kelly

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
MP - Guest Relations Manager a répondu le 10 janv. 2024
Hello Kelly, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 – Bien

Barbara

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We were disappointed that the breakfast didn’t return to the choices we used to get before the Covid pandemic. I also feel better pillows could be provided.
Séjour de 5 nuits en décembre 2023
MP - Guest Relations Manager a répondu le 1 janv. 2024
Hello Barbara, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 – Bien

Marlon

Points forts : Propreté
Séjour de 1 nuit en décembre 2023
MP - Guest Relations Manager a répondu le 17 déc. 2023
Hello Marlon, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 – Excellent

Wayne, Buford

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good value
Séjour de 1 nuit en décembre 2023
MP - Guest Relations Manager a répondu le 13 déc. 2023
Hello Wayne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 – Bien

Kelly

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Okay
Not bad, of course won’t clean room daily, the breakfast was pretty sad.
Séjour de 3 nuits en septembre 2023
MP - Guest Relations Manager a répondu le 26 nov. 2023
Hello Kelly, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 – Excellent

James Chang, Corona

Séjour de 4 nuits en novembre 2023
MP - Guest Relations Manager a répondu le 10 déc. 2023
Hello James, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 – Bien

Deborah

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
AmericInn by Wyndham
We arrived too early to check in. But the Manager told us to come back around 1:00. Check in is 3:00. It worked out. We had a Visitation at 4:00. We had to get cleaned up.
Séjour de 1 nuit en novembre 2023
MP - Guest Relations Manager a répondu le 7 nov. 2023
Hello Deborah, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 – Médiocre

Dorothy

Séjour de 1 nuit en novembre 2023
MP - Guest Relations Manager a répondu le 26 nov. 2023
Hello Dorothy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en octobre 2023
MP - Guest Relations Manager a répondu le 4 nov. 2023
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 – Bien

Jeffrey

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Close to the area we were going to visit
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 4 nov. 2023
Hello Jeffrey, Thank you for taking the time to share your comment regarding our location. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 – Excellent

SUBIR

Voyage de couple
Points forts : État et installations de l’hébergement
Excellent
Séjour de 2 nuits en octobre 2023
MP - Guest Relations Manager a répondu le 30 oct. 2023
Hello Subir, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 – Bien

Shannon

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Decent for the price
It was lovely. We had plenty od room, and we were welcomed by the staff. We were not rushed out of our room, nor hassled about turnover, very laid back. We enjoyed our stay, thankyou!
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 30 oct. 2023
Hello Shannon, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 – Bien

Craig

Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 19 nov. 2023
Hello Craig, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 – Excellent

CHRISTOPHER

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Incredibly helpful staff
Séjour de 3 nuits en septembre 2023
MP - Guest Relations Manager a répondu le 27 oct. 2023
Hello Christopher, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 – Excellent

gino

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 23 oct. 2023
Hello Gino, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 – Bien

cesar

Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 13 nov. 2023
Hello Cesar, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 – Bien

Rhonda

Voyage d’affaires
Points forts : Service et personnel
Fun front staff. Only real downside was the odor from the ac unit. Didn't stay long enough for breakfast.
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 17 oct. 2023
Hello Rhonda, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 – Bien

Vicki

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 2 nuits en septembre 2023
MP - Guest Relations Manager a répondu le 17 oct. 2023
Hello Vicki, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 – Excellent

Charles

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Always clean and friendly. Bar and good food across the street. Quiet. I stay here every time I’m going to be in the area. Staff is always welcoming. All around great place.
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 17 oct. 2023
Hello Charles, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 – Acceptable

Karl

Points faibles : État et installations de l’hébergement, confort de la chambre
The rooms were overpiced. Hard, cheap mattresses. Not worth the money.
Séjour de 2 nuits en octobre 2023
MP - Guest Relations Manager a répondu le 14 oct. 2023
Hello Karl, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 – Excellent

Nancy, Sauk Village

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en septembre 2023
MP - Guest Relations Manager a répondu le 3 oct. 2023
Hello Nancy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 – Excellent

Marco

Points forts : Propreté
Séjour de 2 nuits en septembre 2023
MP - Guest Relations Manager a répondu le 26 sept. 2023
Hello Marco, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 – Bien

Chad

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really clean and nice place to stay
Séjour de 3 nuits en septembre 2023
MP - Guest Relations Manager a répondu le 20 sept. 2023
Hello Chad, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 – Bien

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
MP - Guest Relations Manager a répondu le 20 sept. 2023
Hello Jennifer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en août 2023
MP - Guest Relations Manager a répondu le 21 août 2023
Hello John, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 – Bien

Nikki

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023
MP - Guest Relations Manager a répondu le 21 août 2023
Hello Nikki, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 – Acceptable

Diana

Voyage en famille
Points forts : Service et personnel
The hallways smelled liked onions or something. The rooms were musty smelling but very clean. Staff were all very nice.
Séjour de 2 nuits en juillet 2023
MP - Guest Relations Manager a répondu le 5 août 2023
Hello Diana, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 – Acceptable

Barbara

Voyage de couple, Voyage avec des animaux de compagnie
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Depressing decor. Room was not serviced. Did not expect linens to be changed, but trash was not emptied and no clean towels.
Séjour de 2 nuits en juillet 2023
MP - Guest Relations Manager a répondu le 29 juill. 2023
Hello Barbara, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 – Acceptable

Laura

Points faibles : Service et personnel
Séjour de 2 nuits en juillet 2023
MP - Guest Relations Manager a répondu le 29 juill. 2023
Hello Laura, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 – Bien

steve

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Pet owners beware
PET OWNERS BEWARE - Despite searching for a pet friendly hotel, we got surprised by a $50 per dog per night charge upon checkin.
Séjour de 2 nuits en juin 2023
MP - Guest Relations Manager a répondu le 17 juill. 2023
Hello Steve, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 – Bien

Corina

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The only thing I wish would have been different if there was an ice machine somewhere besides the main floor by the front desk.
MP - Guest Relations Manager a répondu le 17 juill. 2023
Hello Corina, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.