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"The carpet in our room was digusting. Worn and stained, I wouldnt even take my shoes off. When the sheets were pulled back to go to bed there were water bottle caps from previous stay still on the floor. The lamp between the beds was covered in dust. Otherwise the beds were comfortable, and the bathroom was clean so I do appreciate that. But carpet definitely needs replacement. We have stayed 3 times now and the hotel and casino are great, this was the worst room with stained carpet we have stayed in."

"After readingother reviews I thought I checked into the wrong hotel. The poolwas open. The roomwas spotless with clean linens.Plenty of towels in the bathroom. All of the staff was genuinely nic,even though i gave Susan a rough time because Hotels.comcharged my credit card beforeIgot there and didn't allow me to pay cash which is what was offered when I first booked the reservation."

"Very good experience!"

"It was great. The only thing I would say is that one of the beds mattress should be replaced. Because my friend said that it was kind of caved in a little bit. On the side that she was sleeping on. "

"The staff was fast and courteous in responding to my needs and questions. I appreciated its convenience in accessing all the sights we wanted to see in the Kansas City area. The breakfasts were great and there was plenty of food and choices. I highly recommend this place. "

"Excellent customer service and ver clean place "

"I have stayed here several times and it is always a pleasant and easy check in. Loved the onsite laundry it was nice. "

"The breakfast was lacking, BUT the property was VERY clean, smelled really good. Staff was super friendly. Check In was easy. We travel often and Lotus is top of the list "

"I love the cookies"