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Rating 10 - Excellent. 1155 out of 1538 reviews" "
Hotel was excellent. Location, staff and conditions were 10 out of 10. Will definitely recommend to family and also be beck myself. Breakfast in bed was a nice touch too.
John
Stayed 1 night in May 2024
Response from Deanna on May 24, 2024
Thank you for your wonderful comments. We are thrilled you enjoyed your visit.
Staff was amazing right off the top. Cleanest place I've ever stayed. Only down side for someone with food allergies, there was no microwave or dishes in the room so eating in the room was a bit of a challenge. Those personal drawbacks aside would absolutely recommend staying here, and we will stay again if we return to Niagara Falls. And to the staff thank you for a memorable stay!!
Very comfortable. Staying here felt like staying in a remote resort and spa, but it’s located walking distance to everything you’ll want to do. Very friendly people!
David
Stayed 2 nights in May 2024
Response from Deanna on May 21, 2024
Thank you for your wonderful comments. We are thrilled you enjoyed your entire visit.
Second time staying at this hotel. Beautiful, spacious and clean room with comfy beds. Great location to all restaurants and entertainment. The staff are so friendly and courteous. Check in was easy and all details about the room was explained thoroughly. Looking forward to the delicious breakfast in bed. Will definitely come back again in the future.
Susan
Stayed 1 night in May 2024
Response from Debra on May 19, 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in Sterling Inn and Spa. Our entire team works hard to deserve your loyalty.
Fabulous property. Clean, spacious rooms, comfy bed, extremely helpful staff, love breakfast in bed, quiet, overall a very lovely stay. Not our first stay nor will it be our last. Highly recommend trying it out, you will not be disappointed
D Todd
Stayed 2 nights in May 2024
Response from Deanna on May 13, 2024
Thank you for your valuable feedback. We hope to welcome you again soon.
I like this small, personal, and clean hotel. The spa is fabulous. The staff is so accommodating and friendly. My current favorite hotel in Niagara Falls. Keep up the good work. We will see you again next year.
Shirwanda
Stayed 2 nights in May 2024
Response from Debra - Operation Manager on May 11, 2024
Thank you for your amazing review Shirwanda. We are so delighted to know that you enjoyed your stay at Sterling Inn and Spa. Looking forward to your return stay with us.
Very large rooms with nice features. Daily breakfast delivered to your door. Short walk to the strip for everything. We had a nice fireplace and a jacuzzi tub. Nicely setup coffee station in the lobby. I would recommend anyone looking for a nice hotel to add this to your short list
Andrew
Stayed 2 nights in May 2024
Response from Debra - Operation Manager on May 11, 2024
Thank you Andrew for your great review. At Sterling Inn and Spa we work hard to offer high-quality service to every guest. We look forward to have you return and stay with us again in the future.
This hotel exceeded my expectations. It was close to all amenities and the staff and service was above and beyond anywhere else I have stayed. My room was upgraded without having to ask. When I checked out I spoke to Greg who was very friendly and asked about our stay. I would recommend anyone traveling to Niagara Falls to stop looking any further for a hotel and book this one as you will not be disappointed.
Jamie
Stayed 3 nights in May 2024
Response from Deanna on May 8, 2024
Thank you for your valuable feedback. We are thrilled that we exceeded your expectations, and that you enjoyed all aspects of your visit.
Excellent Stay, huge room! Breakfast in bed was great!
Zak
Stayed 1 night in Apr 2024
Response from Debra on Apr 28, 2024
Zak thank you so much for your valuable feedback. We appreciate that you enjoyed all that Sterling Inn and Spa has to offer our guests. Look forward to having you come stay with us again in the future.
Liked the restaurant for dinner. The food was delicious. Loved the breakfast delivered to our room. Did not like the shower in the room. Not very private.
Beatrice
Stayed 1 night in Apr 2024
Response from Debra on Apr 27, 2024
Thank you Beatrice for taking time to do a valuable review for us at Sterling Inn and Spa. We appreciate the details you shared with us.
The rooms at this hotel are some of the best I have ever stayed at. The shower with the steam and multiple jets are fantastic. The included served breakfast to your room is amazing!
Thank you Rob for your review for Sterling Inn and Spa.
6/10 Okay
Shiny
Travelled with family
Apr 22, 2024
They didn’t let me to check in early
Shiny
Stayed 1 night in Apr 2024
Response from Debra on Apr 24, 2024
Thank you so much for your feedback about our performance at Sterling Inn and Spa. We really appreciate the details you shared with us about areas where we can improve.
10/10 Excellent
Harpreet
Apr 22, 2024
Harpreet
Stayed 2 nights in Apr 2024
Response from Debra - Operation Manager on May 12, 2024
Thank you for taking the time to do a review for us at Sterling Inn and Spa.
The atmosphere was very relaxing, spacious rooms, clean, this is a boutique inn and it felt welcoming. The beds were a bit hard for me but still slept great. Parking was convenient on location. Walking distance to Clifton Hill. The breakfast in bed was amazing. I will always return to this hotel when I visit Niagara Falls.
Suzanne
Stayed 2 nights in Apr 2024
Response from Debra - Operation Manager on Apr 18, 2024
Thank you Suzanne for great review. At Sterling Inn and Spa we work hard to offer high-quality service to every guest. We hope you'll stop by again soon when you're in the neighborhood.
We loved the room, the only complaint was the fan in the bathroom didnt work. Everything else was great. We enjoy staying at this hotel.
Deborah
Stayed 2 nights in Apr 2024
Response from Deanna on Apr 12, 2024
Thank you Deborah for your review. Thank you for bringing to our attention the issue with the fan in your bathroom, as we will address immediately. We look forward to seeing you again.
Are tv didn’t work . We got charged for parking and the price of the hotel was insane . Should have booked the hilton it was the same price
mark
Stayed 1 night in Apr 2024
Response from Debra on Apr 10, 2024
Thank you so much for your feedback about our performance at the Sterling Inn and Spa. We really appreciate the details you shared with us about areas where we can improve.
10/10 Excellent
Makenna
Apr 8, 2024
Makenna
Stayed 1 night in Apr 2024
Response from Debra on Apr 28, 2024
Thank you Makenna for taking time to do a review for Sterling Inn and Spa.
10/10 Excellent
Vanessa
Apr 7, 2024
Vanessa
Stayed 2 nights in Apr 2024
Response from Debra on Apr 27, 2024
Thank you Vanessa for your valuable feedback. We look forward to having you return and stay with us again in the future.
Staff was excellent
Bed was comfortable
Room was very clean. Hardwood floors
Right beside Greg Frewin Theatre
Very close (walking distance) to Niagara falls, and Clifton Hill were all the main activities are.
arlene
Stayed 1 night in Mar 2024
Response from Debra on Apr 5, 2024
Thank you for reaching out and providing us with valuable feedback.
This is a high-standard hotel. We only stayed for one night but could enjoy the quiet and comfortable hotel room. Both the bedding and bathroom are very clean. It's at least better quality than other hotels in the area. The price is also reasonable. The staff service is friendly, efficient and polite. It is worth staying again.
WING HONG
Stayed 1 night in Apr 2024
Response from Jawahar on Apr 4, 2024
Thanks for your review. We are glad that you liked your stay at The Sterling Inn & Spa. We look forward to your next stay.
It’s a beautiful property in the middle of chaos. Clean, beautiful rooms and amazing staff! We were grateful to have this hidden gem.
Monica
Stayed 3 nights in Mar 2024
Response from Deanna on Apr 2, 2024
Thank you for your wonderful review. We hope to see you again!
6/10 Okay
Fiorella
Travelled with partner
Apr 1, 2024
Liked: Cleanliness
This was a bit of a letdown. To be honest it was fine for the most part until I had the worst sleep due to their hyper sensitive motion detected lights that lit up every time I moved in bed. The main floor was noisy at night with this insane chirping noise all night. Breakfast was a joke, I was expecting a proper chef cooked egg of some sort, maybe an omelette (since it said on the menu could contain pork) but what we got was a hard boiled egg. What an insult. Parking was ridiculously overpriced at $18 when across the street is $10. You’d think they would give their customers a better deal steam shower was fine, would have been nice to have a hottub in a deluxe room but whatever. I’ve stayed at nicer hotels that have nicer free continental breakfasts. Do not recommend.
Fiorella
Stayed 1 night in Mar 2024
Response from Deanna on Apr 2, 2024
We are so sorry Fiorella that we fell short of your expectations. We value your feeback and hope that you will reconsider and choose to visit us again. Please reach out to us directly if we can further assist.
A special shout out to David who was amazing at checking us in but every staff member at Sterling deserves a raise or promotion. If you ever go to Niagra falls look no further. This was a fantastic experience. Everything about this inn is perfect. The hospitality, suggestions, the rooms, location and cleanliness are all beyond expectations. Sterling Inn is fabulous and you will enjoy your stay. Thank you for being such remarkable hosts. I look forward to seeing you in the future.
Real
Stayed 2 nights in Mar 2024
Response from Debra on Mar 31, 2024
Thank you for your great review Real. We work hard to offer high-quality service to every guest. We made sure to share this feedback with David to give him the recognition that he deserves.
This is my fave place ever. I always stay here for years and love the service. Love the breakfast in bed and the robes and the jazz music in the rooms. Close enough to the Falls and far enough away from the noise. It was quiet when I went so I was able to get the room I wanted for a great price. Thank you for the surprise upgrade, that felt really nice. Staff are fantastic! Greg and Mia and Anna always make me feel like family on special occasions when I visit. . I highly recommend this place.
Karen
Stayed 1 night in Mar 2024
Response from Debra on Mar 31, 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in Sterling Inn and Spa. Our entire team works hard to deserve your loyalty.