On a positive note staff are friendly and helpful. When I got to my room there was a stifling heavy smell. After looking around I realized the rooms have not been updated since I last visited 15+yrs ago. My mom has stayed in the towers which apparently are better. The room was dusty, curtains dirty, fan was dusty, the mattress to the pull out couch was full of stains & cheetos. I walked barefoot for all of 30 mins & the bottom of my feet were black. Next morning I told the front office & w/in 20 mins Sue the house keeping manager came. She is amazing! A new mattress was brought in, she cleaned some problem areas & I was supposed to be moved to a new room if 1 came available. Of course, I never received a call about an opening. The room still had an odor, like it hadn't been cleaned in months. The couch needs a deep cleaning. I appreciate the service I received, but the rooms need to be updated & cleaned. It was impossible to get comfortable due to breathing issues, so much so we had to sleep w/the balcony doors open for fresh air. As soon as we left the room we could breathe normally. Hopefully all rooms aren't like this.