Find Hotels by Independent in Montello

"Dive casino. Trying to make it as though they are a high level destination, but you can't really hide a pig. Rooms need help, water pressure and temp were awful. TV system is difficult, no on screen guide or selections. Casino floor is a ghost town. No craps table until after 6pm and it seems only on weekends now. No craps machine either. Only as a last resort do we stay at this property."

"We arrived to find the hotel was closed. Not fun!!! We were never notified that they had a flood and were closed for repairs. I can't rate the hotel but the experience was horrible. "

"The facility was old and outdated , I'm surprised it's still open for business ."

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"Decent stay. Not worth the price tag "

"The staff person who helped me was impatient and rude. I asked for the screen I was to sign show the correct dollar amount I was charged and he refused and said that "he would fix it on his end." When I checked out he could not produce a receipt for my room charge and told me to call after 3:00 PM. Later that day I realized I had left some personal belongings and he said that they were probably thrown away by the housekeeping staff and then when pressed to speak to the housekeeping manager he acted as though he could not hear me and that the service was bad. When I called the next day, a different employee said that the lost and found policy was to bag and tag everything and that he would look for my items. He also told me that my reservation looked unusual and that he would have a manager reach out to me. I'm still waiting. In addition to this, our room was dirty (floor and shower) and in disrepair. Thankfully, the bed was very comfortable. I would not recommend this hotel. "

"Everything was okay during our stay. It was closer to the Casino. "

"Small, well kept place with nice check in folks. Safe place and town. "

"The stuff was really good about helping us with any problems we had. The first room that we purchased had a jacuzzi, but the surfaces of everything had clearly not been cleaned for quite a while. Very sticky. Just a mess. They upgraded us to a nicer room. Countertops and things like that work significantly better. The blanket however had what looked like chocolate smudges, hopefully. Showers are pretty bad too. But we kinda expect that everywhere we go, so we brought sandals. Had a really good couple of restaurants on site. Romanza and another Grill (I forget the name). It is not smoke free in the casino. Beat be aware of that."