1/5 Terrible
Cassandra
Travelled with partner
Jun 1, 2022
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I went during the off-est of off seasons. No skiing, no summer adventures - the entire town was either closed for business or operating at a bare minimum. That's exactly what I wanted. No crowds, no hassle, just a beautiful place in a beautiful hotel.
The pricing of this hotel, despite over half the surrounding shops and restaurants being closed, is only marginally discounted during the off season. I could count the number of people staying at the hotel on my fingers, so perhaps that's why they couldn't afford a price cut. I don't fault them for this. What I do fault them for is the amount of amenities that were closed without compensation. Hot tub? Closed. Pool? Closed. Physical renovations happening all around the hotel. None of which was disclosed prior to check in.
I had no choice but to pay $15 for valet parking 5 ft away from the entrance every day. Again, I understand in high season when they are bringing vehicles to lots blocks away.
Finally - and this is the primary reason for my poor review - a $500 charge was placed on my credit card for a security deposit. Upon check out I was provided with a receipt saying that would be refunded in full. It should have occurred to me that at no point was I asked for my card to provide that refund. I contacted the hotel a week later to ask for my money back. It's now been another 3 weeks and I'm still out $500.
Overpriced, mismanaged, and untrustworthy. I will never stay here again and I highly recommend you don't either.
Stayed 2 nights in May 2022