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Reviews of SureStay Plus by Best Western Mobile I-65

2.5 out of 5
SureStay Plus by Best Western Mobile I-65
180 W Interstate 65 Service Rd S, Mobile, AL

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 37 reviews" "
Rating 8 - Good. 9 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 3 out of 37 reviews" "
Rating 2 - Terrible. 7 out of 37 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in May 2024

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and room and price
Stayed 1 night in May 2024

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were ready to check-out earlier than expected but the owners were very nice and addressed our concerns. So we stayed.
Stayed 3 nights in May 2024

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a huge cockroach crawling across the floor when I got out of the shower we checked out early and will never stay again
Stayed 1 night in Apr 2024

2/10 Terrible

Jaquetta

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel wasn’t all that great… Didn’t have a working toilet the whole time! Had to go downstairs in lobby to use the restroom. Staff was very nice and pleasant and rooms fairly clean. There was no blanket just sheet so had to sleep low air on. The property is Pet friendly but doesn’t allow ESA pets only service dog if have medical condition so I had to take my ESA dog to doggy boarding which was the whole point I booked the hotel so should change wording to Service dogs only instead of pet friendly like dogs are allowed. For the price I spent on hotel and dog boarding will go with my first mind book Hilton instead. Was conveint location to everything tho so that was great!

8/10 Good

Richie

Business traveller, Travelled with partner
Ight
Stayed 2 nights in Apr 2024

8/10 Good

Annise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and breakfast was Ok but Charged my card for more than my receipt!!
Stayed 1 night in Apr 2024

10/10 Excellent

Shandaletta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff is very nice
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seems to be recently renovated but definitely was not done at quality standard. The inside still feels very dated and old regardless of the putting lipstick on a pig presentation of the building. The breakfast was horrible and very limited options and also they ran out of breakfast on the second morning of the stay. The comforters on the bed had holes and plenty of stains in them as well very unclean. There is an old smell throughout the building that you can tell it’s antiquated. The pictures on the website is completely misrepresentation of what it actually is. DO NOT RECOMMEND
Stayed 3 nights in Mar 2024

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was,my keys was cut off around 9am,but check out wasn't until 11am
Stayed 2 nights in Feb 2024

8/10 Good

Darla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine ,except first room,tv and phone didn't work.Problem was solved right away,changed my room. Everything was great with that one ,except,when I looked out the window,there was trash everywhere. Other than that,the stay was wonderful.Will stay again.
Stayed 1 night in Feb 2024

8/10 Good

eugene, Atlanta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. I tried to stay at this property 2 years ago. It was a Disaster! Lol Now that Best Western has recondition this property, i am so pleased. The staff was so helpful and kind. Looking forward to my next visit to Mobile Alabama 🎊👌
Stayed 4 nights in Feb 2024

6/10 Okay

bryant

Liked: Staff & service, room comfort
Needs help.
The lady at the front desk when my wife and I checked in was great. However, the first room we were giving someone had been smoking weed in the room and it was absolutely terrible. My wife would not even stay in the room while I called downstairs. This was no reflection on the lady at the front desk. As soon as I told her, she gave us another room and checked out the other room for herself. The new room has a ac problem. It was either blowing heat or the AC until. It literally went from one to the other. It was my wife's birthday. So we tried to make the best of things after going for her birthday dinner. Also, a major safe issue is the back door that Never seems to be locked. Its been a few years since I've stayed here and they still have the same safe issues now as they did then. SMH.
Stayed 1 night in Feb 2024

4/10 Poor

Antoine

Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Lakeshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff during a busy season for the Mardi Gras clean and affordable
Stayed 1 night in Feb 2024

8/10 Good

Latisha

Stayed 1 night in Feb 2024

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Keegan

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The shower went everywhere but on the person. The A/C didn't work properly. The mirror framing wasn't sealed properly.
Stayed 1 night in Feb 2024

6/10 Okay

Scott

Travelled with family
Liked: Room comfort
Disliked: Staff & service
The hotel room was good for the price per night. It was a comfortable stay. We were there for five nights and housekeeping never came. We had to get our own towels and they never took out trash or cleaned the room daily.
Stayed 6 nights in Jan 2024

2/10 Terrible

Karrie

Disliked: Cleanliness, property conditions & facilities, room comfort
Scary
If I could give this hotel 0 stars I would. Don’t say here!! Very run down and dirty. RUN and RUN fast!
Stayed 4 nights in Jan 2024

8/10 Good

Madia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay Again
Excellent location and price. Still under their opening, a few thing’s weren’t ready, but they were minor… i.e. Ice Machine.
Stayed 2 nights in Feb 2024

2/10 Terrible

James

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The wifi did not work in either of the three rooms. There was no telephone at all in the room or no telephone that functioned in any rooms. I was moved three times and in the "best" room the bathroom light did not work. The breakfast had no coffee until I requested it. There was no butter, honey, or jelly for the toast. The staff were defensive. I will never stay at this chain again. I thought falsely that Best Western maintained quality standards.
Stayed 1 night in Feb 2024

10/10 Excellent

Jalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

diego fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente limpieza espacios comunes adecuado y desayuno bueno
Stayed 1 night in May 2024

2/10 Terrible

Vianney

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting! This hotel is terrible, everything is very dirty, it smells very bad, the rooms, the beds smell like cigarettes and other things! It's not a place to go with the family. The Mr. at the reception was very friendly.
Stayed 1 night in Feb 2024