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"The service was amazing. The staff is very friendly and helpful. I love staying at the Hyatt hotel. All of my stays have been great."

"Excellent "

"One of the rooms was not ready when we arrive past 3pm."

"I love this property even tho it has no “frills.” I will stay at the Whitehall each time I come to Chicago. It’s in a wonderful, safe neighborhood and is one block away from Starbucks, although It is surrounded by high end restaurants and stores. Transportation in all forms are close by. To me, although very affordable, it is the most fabulous hotel in the wealthy Water Tower area. The Whitehall is safe, convenient, has its own restaurant, and is very “high Class” although quaint. I can’t wait to get there again soon."

"“Self park” to outsiders or people from out of country means something else. Please publish that you have NO parking available. Parking lots around the Hotel are not specifically designated for guests. Plus the high rate of daily cost will drain your vacation budget if it was not accounted for."

"Awesome location, clean, spacious"

"The room and view were super nice. Even with not being on the waterfront side of the build we werent disappointed. Check in staff could be nicer but the bar staff was excellent. Nice and informative for travelers. The pier was i. Walking distance. Food and shopping all around and spotless insude and out. Really enjoyed the stay"

"Great experience. Close to everything. "

"The amenities are great at Citizen M! We loved the technology in the room being able to control the lights and temperature through the iPad. Easy check in and check out process, awesome that you get to choose what view you would like when you check in. Close to everything, very walkable! Staff was all friendly and accommodating, we would love to come back! "