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Reviews of Motel 6 Lumberton, NC

2 out of 5
Motel 6 Lumberton, NC
2361 Lackey St, Lumberton, NC

Reviews

5.2
Rating 10 - Excellent. 33 out of 206 reviews" "
Rating 8 - Good. 28 out of 206 reviews" "
Rating 6 - Okay. 35 out of 206 reviews" "
Rating 4 - Poor. 27 out of 206 reviews" "
Rating 2 - Terrible. 83 out of 206 reviews" "

4.8/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Liked: Property conditions & facilities
Reservations on line.quick and fast check in.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Steven,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Mary

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
Decent for a quick night stay for yourself not with children or families. People live there. Like actually live there. There is a creepy field in the back so not go at night. Small roaches in room. And inconvenient parking where room was located very small room barely room to walk around in with 2 adults and a teenager. Bathroom door didn’t shut at all. LOVED THE HOT SHOWER AND WATER PRESSURE but you can not turn around in the shower if you are not smaller frame. Cleaning staff was super nicer and helpful!
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Mary, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Excellent

Hector

Stayed 1 night in Jan 2024

2/10 Terrible

Juwan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ion like nothing
Stayed 2 nights in Jan 2024
Response from Nancy Y. on Jan 16, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Vonya

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not for longer than one night
This place needs work, pillow was flat room was never cleaned. Room smelled like smoke this is definitely a motel. Needs some updating
Stayed 3 nights in Nov 2023
Response from Nancy Y. on Nov 28, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Diedra

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Diedra, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Sunita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was excellent for a night's stay. I would definitely choose this if i ever stay longer too.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 27, 2023
Hello Sunita, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

Irma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on Oct 31, 2023
Hello Irma, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Irene

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 27, 2023
Hello Irene, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Ray

It’s ok not great
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 16, 2023
Hello Ray, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Shannon

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 27, 2023
Hello Shannon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 6
The room they gave me was dirty and the refrigerator was broke and water was running on the floor and when I told the front desk and the just gave me towels and when I told them nothing happen
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 2, 2023
Hello Joseph, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

randall

Disliked: Cleanliness, amenities, property conditions & facilities
Get what you pay for. Very dirty... Gross...
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 19, 2023
Hello Randall, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Amanda

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
I like the the shower with the glass doors very nice but the
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Aug 7, 2023
Hello Amanda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Good location right off I 95. Quiet and convenient.
Stayed 1 night in Aug 2023
Response from Hitesh Shah on Aug 3, 2023
Thank you for Business

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 22, 2023
Hello John, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Dennis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Should be named motel -1
Not a good room, bed was not comfortable and hard to get, pushed against wall made even worse. Bathroom has peeling paint on shower doors as well paint chips all over door and mirror. Towels were coming apart leaving a film of cotton all over after drying with them and a sliver of soap in sight😩
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 16, 2023
Hello Dennis, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, property conditions & facilities
First non-smoking room had burn holes in the bed cover. Moved to another room that clearly had not been cleaned in quite some time. Dead bugs and flies. Bathroom and refrigerator filthy. Old soap bar sitting on sink. Filth. Toilet and shower dirty. Bath mat stained and what looked like it was just hung to dry. Smelled musty. Afraid to get in the bed to sleep or turn off the light. Slept on top of the bed wrapped in my own blanket with the light on.
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 16, 2023
Hello Jennifer, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

willard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Strange women hanging out near check in. One asked me a strange question "Need help". These were NOT Motel 6 employees. Soap 2 bars, from previous guest till in shower soap holder ledges. Chairs were plastic, hard and uncomfortable in room. NO shampoo or conditioner in room. No restaurants close by. Only 1 pillow on bed...usually 4 at most hotels and motels. Towels were hard and seemed very old. Woman at check-in seemed a little scared to work here. Thanks for coffee in am.
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 11, 2023
Hello Willard, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Craig

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 11, 2023
Hello Craig, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Mark

Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jul 23, 2023
Hello Mark, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting and very dangerous residents.
Do not stay at this hotel. The hotel itself was in shambles. The ceiling above the shower leaked, there was very obvious roach droppings on all surfaces and the room looked like it hadnt been cleaned in months. The hotel was occupied by multiple prostitutes and at one point while unloading our car an SUV pulled up and a man with a handgun exited the vehicle and went to one of the upper units and had a discussion with an older woman who was having issues with her "client". This was one of the most terrifying experiences ive had staying at a hotel or just in general. The fridge was covered in roach droppings and the hotel looked like the pictures online were taken 10 years ago in comparison to the current condition. Staff was friendly but other than that i would never suggest anyone under any cercomstance stay here. The latch lock on the door was filed down to the point of easily being able to slide it out from outside the unit with the door cracked.
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jun 23, 2023
Hello Michael, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Denise

Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jun 6, 2023
Hello Denise, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunately, we were unable to stay for the night, because after checking in and paying for the room, we opened our door and the entire room wreaked of cigarette smoke. We specifically had reserved a non smoking room, because of my copd. We immediately went back to the front office, explained what was wrong, and asked for a different room. They were unable to accommodate us, so I had to demand a refund, and the lady at the desk printed me off a refund receipt. I would like to add, that when we pulled up to the motel, there were migrants hanging around everywhere, people were hanging their clothes on the fence around the property, people were working on cars in the parking lot. In all my years, staying at numerous Motel 6’s, I have never seen anything like this. I think that corporate should get involved in this… immediately
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on Jun 2, 2023
Hello Valued Customer, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Jaree, Baltimore

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from MP - Guest Relations Manager on Jun 2, 2023
Hello Jaree We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Artia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting... thank goodness this was just a quick stop to rest during a long road trip
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on May 22, 2023
Hello Artia, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on May 15, 2023
Hello Dan, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

Charla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on May 9, 2023
Hello Charla, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

donna

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities
Room wasn’t clean. Shower still had soap and wet towel in it. Definately not cleaned,
Stayed 1 night in Apr 2023
Response from MP- Guest Relations Manager on May 3, 2023
Hello Donna, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Julian

Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on Apr 12, 2023
Hello Julian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Try somewhere else
Really run down, stains on the mattress cover that were questionable, poorly designed parking lot that was hard to get out of. There was a layer of dust on the heater, water in the shower wouldn't get hot. The lady that checked us in was nice and the only bright spot in that whole place. Way overpriced for the condition.
Stayed 1 night in Apr 2023
Response from MP- Guest Relations Manager on Apr 4, 2023
Hello Valued Customer, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
was appropriate for a restful short sleep
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Mar 25, 2023
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

William

Liked: Staff & service
Disliked: Property conditions & facilities
Okay for one overnight stay.
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Mar 25, 2023
Hello William, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Mar 25, 2023
Hello Valued Customer, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Tyrone

Stayed 1 night in Mar 2023
Response from Sincerely, MP - Guest Relations Manager on Mar 21, 2023
Hello Tyrone, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

John

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to highway and dining.Too much noise at 10pm from neighbors.
Stayed 1 night in Feb 2023
Response from Sincerely, MP - Guest Relations Manager on Feb 11, 2023
Hello John, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

Margaretha

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thin walls , beds too soft not enough towels
Response from Hitesh Shah on Jan 13, 2023
Thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
OWNER=CALL A PEST CONTROL CO, AND HIRE NEW MAIDS!!
THE OWNER of this hotel should be ashamed because it is not hard to call Terminix to get rid of the roaches and to hire people who know how to clean a hotel room!! This place was filthy and not at all like other Motel 6 hotels!! The telephone was so dirty and nasty with hair and wax built up that I had to hold the receiver away from my face to call the front desk! The towels and washclothes were dirty and hair on them. The walls in the bathroom had yellow urine stains all over it that I couldn't even use it cause I got nauseated!! I am not hard to please so when I tell you this was by far one of the nastiest hotels iv'e seen BELIEVE ME!!! The light fixtures, lamps, and tables all were nasty and dirty, the walls had stains that could easily been wiped cleaned of so its obvious the MAIDS don't give a dam about their job!! The roaches were so bad, crawling on the wall, bed and tables! I grabbed my stuff and said hell no this is it!! After killing 4, I refused to even sit on the bed so the thought of laying on it 2 sleep was out of the question!! The floor was dirty, dead roaches were in every corner, behind the micro and fridge! They were so nasty I couldn’t believe a MAID would think this is clean enough for someone to stay! The maids and owners must live in filth to think these rooms are acceptable! The front desk lady gave me another room after acting shocked when I told her about the roaches! SMH, now after reading the reviews I see her ass know how infested this place is!
Stayed 1 night in Dec 2022
Response from Sincerely, MP - Guest Relations Manager on Jan 7, 2023
Hello Valued Customer, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

rafik

Stayed 1 night in Dec 2022

6/10 Okay

Vincent

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was cheap but room was sparse
Response from Hitesh Shah on Dec 19, 2022
thank you

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and easy check in!
Stayed 1 night in Dec 2022
Response from Sincerely, MP - Guest Relations Manager on Dec 10, 2022
Hello Ann, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great met my needs for sleep and restaurant in walking distance
Stayed 1 night in Dec 2022
Response from Sincerely, MP - Guest Relations Manager on Dec 10, 2022
Hello Walter, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sincerely, MP - Guest Relations Manager on Dec 10, 2022
Hello Tim, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthiest I Ever Been In
Room was INFESTED INFESTED! With Roaches would never stay in another Hotei 6
Stayed 1 night in Nov 2022
Response from Sincerely, MP - Guest Relations Manager on Nov 19, 2022
Hello Robert, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Graham, Williamsburg

Liked: Cleanliness
Stayed 1 night in Oct 2022

6/10 Okay

Dave

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from MP - Guest Relations Manager on Sep 28, 2022
Hello Dave, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

corey

Disliked: Cleanliness, property conditions & facilities
Roaches
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Sep 7, 2022
Hello Corey, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, room comfort
Great for the price!
Booked 30 minutes before we got to the hotel. Requested 2 doubles but the only non-smoking room was a queen. Worked out well and had a nice toilet and shower. Definitely no-frills but bed was decent and clean, which was all we needed!
Stayed 1 night in Sep 2022
Response from Sincerely, MP- Guest Relations Manager on Sep 7, 2022
Hello Alicia, Thank you for taking the time to post a review on your experience with you stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The motel was a dump. The flooring was coming up, the room was just dirty. The door looked like someone had kicked it in as some point and I had some trouble shutting and locking it. The property itself needs to be renovated. We were on the second floor and the railing seemed to be coming unattached. Very disappointed.
Stayed 1 night in Aug 2022
Response from Sincerely, MP- Guest Relations Manager on Aug 8, 2022
Hello Susan, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Matthew

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I have been in out houses better than this.
Stayed 2 nights in Jul 2022
Response from Sincerely, MP- Guest Relations Manager on Aug 3, 2022
Hello Matthew, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.