Very basic hotel. We asked for a parking space which was full of rubbish bags and a chain across. Receptionist not bothered, told me to move it myself. Once in space couldn’t get out of drivers door, and paid £20 for privilege. Having given heads up I’m disabled it was not good customer service.
Once inside, lift was out of order, sent to 1st floor to our room which was boiling hot, bed stuffed against radiator. Window opened fully with no safety barrier to prevent someone rolling out of bed out the window down to basement area. Fire alarm signal was hanging off the ceiling (was it even active?)
We popped out for an hour but our car space was taken by someone else. Different receptionist who didn’t know we’d booked the slot. Had to telephone other guest who was 3 hours until back to hotel. We were asked to park elsewhere for now. Receptionist rang my mobile bluntly asking me to move my car now, soon followed by knock on door asking same.
Noisy guests upstairs too, stomping around in the night.
Terrible customer service.