Chalets in Lanark County

"I gave mostly 4 stars in every rating, the staff would’ve gotten 5 stars but the black woman at the front desk was quite rude and ignorant to my friend and another person in the lobby so we left and I was going to cancel my reservations but I thought maybe I should get her name and make a complaint first. However, I’m assuming her shift was over because when I went back there was a different person at the desk by the name of Paul, and his courtesy, manners and exceptional customer service skills made my day and changed my mind about staying. The other review that I gave 1 or 2 stars for was becasue the place was under going reservations in the front foyer. Also, I wasn’t informed about the pool not being able to be used until after I checked into the hotel and I feel these issues should be made aware on any/every website that they are selling rooms through. "

"Very clean and beds are very comfortable "

"Exterior front entrance was filthy and only partially shoveled, 1st impression was poor."

"clean room great breakfast "

"The suite was clean and comfortable. Our hosts were friendly and helpful. The kitchen had everything we needed. The view of the river was lovely and there were nice shops, restaurants and walking trails nearby. "

"Stayed at Brookstreet Hotel for a business trip and it exceeded expectations. The rooms are very well equipped with everything you need, and the beds are extremely comfortable - made it easy to relax after long days. The conference facilities were excellent, and the event staff were truly outstanding - professional, attentive, and well organized throughout. Overall, a fantastic experience and I wouldn’t hesitate to stay here again for business or leisure."

"Great accommodation. Great staff. Thank you!"

"Comfortable bed and great temperature level. Some rooms have such a loud heater/cooler. "

" Everything is good"