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Reviews of Onsense Villa

4 out of 5
Onsense Villa
No.2-5, Ln. 76, Qilidan Rd., Jiaoxi, Yilan County

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 66 reviews" "
Rating 8 - Good. 27 out of 66 reviews" "
Rating 6 - Okay. 4 out of 66 reviews" "
Rating 4 - Poor. 4 out of 66 reviews" "
Rating 2 - Terrible. 1 out of 66 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing getaway from the city
We arrived 2 hours before check in. The hotel let us leave our suitcase in their secure storage area before checking in and lent us bicycles to explore the countryside while we wait. The staff are very helpful and made the experience amazing overall. Another thing to note was the clean and relaxing common areas. Our room was spacious and clean, along with the balcony and the bathroom with the onsen. The breakfast was amazing and original, not generic like most hotels. In conclusion, the experience was accommodating and this place is worth exploring for anyone looking for a great stay in Jiaosi.
Stayed 1 night in Nov 2021

10/10 Excellent

yip

Stayed 1 night in Dec 2019

10/10 Excellent

Chan, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very warm B&B style accommodation. Located just about 10-15mins walk from the main street. Very quiet and spacious. The view outside room is very nice and close to nature. You can hear rooster crowing. Very nice breakfast made with fresh local vegetables. Bicycles are available for use. Some minor things to be improved: the bathroom is so big that the toilet is built too small; and (Although Yilan is a safe place) the glasses in the bathroom is recommended to be replaced by one-way glass for privacy and safety.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Hao-Yeh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很喜歡的住宿體驗
這次住宿非常好，民宿乾淨，服務人員很親切，整體民宿規劃很讚，住的是五、六樓，但六樓是要從五樓陽台外樓梯走上去，已有事先說明，是蠻特別的，還好隔壁沒人住（隔壁也是一樣），稍微有一點感覺被看得一清二楚，不過整體體驗是很好的。
Stayed 1 night in Feb 2024

10/10 Excellent

HSING CHIEH

Stayed 1 night in Feb 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good service nice staff beautiful view
Stayed 1 night in Jan 2024

10/10 Excellent

Chunmei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

偉哲

Liked: Cleanliness, staff & service, property conditions & facilities
環境清幽，住宿價位合理
Stayed 1 night in Oct 2023

8/10 Good

LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常愉快的體驗
服務人員非常親切也很願意提供各種協助,是非常輕鬆的度假行程.離車站跟轉運站都很近,不開車也很方便.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

WAI KEUNG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Andy

Stayed 1 night in Mar 2023

8/10 Good

WAI KEUNG

Stayed 1 night in Mar 2023

10/10 Excellent

Hang fang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Hsiang hao

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Yu Chang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

HUI-WEN

Travelled with partner
Disliked: Cleanliness
我來礁溪泡溫泉不是泡冷泉的！竟然溫泉只熱三分鐘就不熱了差點沒冷死，來回開開關關搞了半小時直接放棄 陽台沒有清潔椅子都是髒污還有一堆蜘蛛網 隔音很差，這間屋子鬧哄哄的！ 唯一慶幸就是網路說的早餐不難吃！

10/10 Excellent

Pei Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務很貼心和窗外風景很美
溫泉水有點混濁可能是因為下雨的關係，民宿的小姐馬上處理要幫我們換房，服務很棒下次ㄧ定還會來住👍而且早餐好吃😋
Stayed 1 night in Oct 2022

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service
訂房的時候就是三個人, check in 的時候防務人員說房間只有兩套備品, 要多一套備品(牙刷)要加600. 一進房, 掀開被單就發現床單有幾個汙點, 請房務人員來更換床單的時候, 沒有說任何抱歉的話. 只說換好了. 隔天早上發現房間的冷氣滴了一灘水. 房外景色優美, 房間的泡湯也蠻舒服. 但整體感覺軟硬體都沒有到位, 滿失望的入住經驗.
Stayed 1 night in Jun 2022

10/10 Excellent

Chih-Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒
一切都很棒
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空間非常舒適，服務真好
Stayed 1 night in Aug 2021

6/10 Okay

Shinyi

Travelled with family
Stayed 1 night in Feb 2021

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Hsinyen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

NIEN HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常舒服乾淨服務很好！
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
隔音較差
Stayed 1 night in Jul 2020

10/10 Excellent

Wen-Hsin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Nai Yi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
員工細心，服務態度良好，早餐非常細緻美味，樓中樓房間好有特色，平台空間超大，環境清幽，很有大自然感覺，離午區不遠，步行幾分鐘，十分方便。
Stayed 2 nights in Dec 2019

8/10 Good

Bo-Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐有比去年五月來的時候進步,房間乾淨,設施也相當有設計感,停車位充足,唯一不方便的只有聯外道路稍微小條一點
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
正門位置比較隱蔽，行過都未必會察覺。房間比想象中細。由於落雨，所以境觀麻麻，同時露台係有水倒流。所以，坐唔到出去。 有提供早餐，第二日比第一日較差。不過，兩日既食物都偏凍。
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Chun Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
剛剛睡著房間門竟然被其他房客拿他房間的鑰匙打開，實在太誇張
Stayed 1 night in Aug 2019
Response from Onsense Villa on Aug 29, 2019
您好：真的十分抱歉給您這麼不愉快的住宿體驗，對於發生這種況我們致上十二萬分的歉意，我們會在內部再進行檢討及確認，希望以後有機會還能再為您服務。 Onsense Villa 敬上

4/10 Poor

Chih Chun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間太小，與價格不符
房間很小，與所付的價格完全不成比例！陽台也並不如圖片所示，有被騙的感覺！ 服務、清潔普通。
Stayed 2 nights in Jul 2019
Response from Onsense Villa on Aug 29, 2019
您好：讓您這麼不愉快的感受，我們感到十分抱歉，您的批評和建議我們都覺得特別的寶貴，也會在內部進行檢討，希望以後有機會還能再為您服務。 ONSENSE VILLA 敬上

8/10 Good

A.Leung, HK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great stay in Onsensse, nice place and the breakfast is awesome! Thank you!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Min-Lang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Chih han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Jiaham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
離市區有段距離，所以很安靜。走路到鬧區其實不遠，很適合放鬆度假的地方！
Stayed 1 night in Apr 2019

8/10 Good

chi-fu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service
早餐健康美味,提供免費飲料 交通不便,前後門石仔鋪路,不便拖帶行李,房間要行多一層樓梯,衣架不足,入住和住房要換兩次拖鞋,浴缸太低易溜水出地面
Stayed 2 nights in Feb 2019

8/10 Good

yingyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is near Jiaosi train station, the facilities are quite new and clean.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
這民宿是我住過最差的飯店。
浴缸溫泉溫度微溫、熱水也是，只能大部分用蓮蓬頭的熱水中和，讓旅客很忙，。 無法乾溼分離，一直漏水。 隔音，整個建材應該沒有隔音設備，吵了整晚，足足兩個晚上睡眠睡睡醒醒。尤其隔壁棟的客人玩到幾點一清二楚，蟲鳴鳥叫、雞叫...隔壁鄰居開車按喇叭.....。 真的很糟糕，枉費室內設計格局不錯，但是沒了隔音、溫泉熱水，就不適合住了。真的狠吵狠吵。務必改善隔音及水溫。 第一天介紹冰箱裡的飲料都可以喝，但是只有一瓶啤酒，很傻眼。第二天出現一瓶台啤水果啤酒加2瓶運動飲料..... 可能是心情好多送吧...
Stayed 2 nights in Dec 2018