Hall

Sura Hagia Sophia Hotel – Avis

5 out of 5
Sura Hagia Sophia Hotel
Divanyolu Cd. Alemdar Mah., Ticarethane Sk. No 10 Sultanahmet, Istanbul, Istanbul

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 283 avis sur 579." "
Note de 8 – Bien, d’après 143 avis sur 579." "
Note de 6 – Acceptable, d’après 64 avis sur 579." "
Note de 4 – Médiocre, d’après 37 avis sur 579." "
Note de 2 – Terrible, d’après 52 avis sur 579." "

8,2/10

Propreté

8,4/10

Service et personnel

8,2/10

Commodités

8,2/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

NADIA

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Jai adoré mon séjour à Sura Hagia hotel. 1/ tout le monde a été très gentil avec moi. 2/ le service était parfait 3/ possibilité de faire des tours avec le service de conciergerie et aussi une carte sim pour le téléphone. 3/ la terrasse et le jardin très beau pour prendre un thé ou un café turc. Je conseille 4 / le Hammam, waouw, un moment génial pour se reposer après une longue journée de visite. 5/ encore une fois, des gens très gentils qui vous donnent des conseils aussi pour sortir ou vous déplacer J'espère revenir bientôt Merci beaucoup.
Séjour de 7 nuits en mai 2024
Sura Hotels Management a répondu le 25 mai 2024
Dear NadiaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

Abdil-Kadir

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Preofessional and attentive staff. Clean Hotel. impeccable service recommended
Séjour de 3 nuits en mai 2024
Sura Hotels Management a répondu le 15 mai 2024
Dear Abdil-kadirThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

Catherine

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tres bel emplacement, proche de toutes les activites et des transports Personnel tres professionnel et tres accueillant
Séjour de 4 nuits en mai 2024
Sura Hotels Management a répondu le 8 mai 2024
Dear CatherineThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Also, thank you for emphasizing the friendliness of our staff. You have made them stay motivated.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

6/10 – Acceptable

IMAD

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Hôtel moyen
Emplacement hôtel idéal par contre les lits ne sont pas confortables et après réclamation ils ont juste retourner les matelas !
Séjour de 3 nuits en février 2024
Sura Hotels Management a répondu le 28 févr. 2024
Dear Hotel MoyenThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.We will consider your comment about the bed problem.We promise your next stay will prove the excellency of our service.Your comment is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

6/10 – Acceptable

Tarak

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
La pompe a chaleur ou si vous voulez le système de climatisation extérieur nous a empêché de dormir !! Honteux pour un hotel 5 étoiles. Photos et video a l'appui...
Séjour de 5 nuits en janvier 2024
Sura Hotels Management a répondu le 28 févr. 2024
Dear TarakThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.Thank you for your feedback regarding the noises coming from outside at night. Your comments are very valuable as they help us in our continuous improvement efforts to provide the best possible experience for our guests. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations. With 8500 years of rich history, Istanbul, like other major cities of the world, is a living city where life is in a state of flux. The location of our hotel, in the heart of Istanbul, also brings this situation you are experiencing.You can be sure that we will solve this problem with our teammates so that you will have a less noise-affected accommodation experience on your next visit. We would be honored to welcome you once again with the famous hospitality spirit of Istanbul.Best regards,Sura Hotels.

10/10 – Excellent

Fatma

Séjour de 4 nuits en janvier 2024
Sura Hotels Management a répondu le 9 janv. 2024
Hello Dear FatmaFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

10/10 – Excellent

Yildiz

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2023
Sura Hotels Management a répondu le 17 déc. 2023
Hello Dear YildizFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management

10/10 – Excellent

Olivier

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bel hôtel au cœur du vieil Istanbul, au pied de la grande mosquée et de la basilique sainte Sophie. Seul bémol, la salle de bain, douche mansardée, personne de plus 1m80 compliqué de prendre une douche debout. Le ménage dans la salle de bain est limite. Sinon tt est ok
Séjour de 7 nuits en octobre 2023
Sura Hotels Management a répondu le 23 oct. 2023
Hello Dear OlivierFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Mangement

8/10 – Bien

Neslen

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super établissement. Le personnel est très avenant et serviable. Toujours à l’écoute Les chambres sont propres et bien équipées. Petit bémol pour le wifi ou réseau concernant les chambres se trouvant au -1 qui ne fonctionnait pas très bien.
Séjour de 4 nuits en octobre 2023
Sura Hotels Management a répondu le 29 oct. 2023
Hello Dear NeslenFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Mangement

4/10 – Médiocre

Voyageur vérifié

Points faibles : Service et personnel
3 nuits sura
hotel qui ne vaut pas 5 étoiles; chambre petite, nettoyage pas fait la 1ere nuit !!! nul pour un 5 étoiles. personnel pas souriant agressif meme parfois !!! petit déjeuner pas à la hauteur en tout cas rien est du jour ni frais. et surtout faites attention au bagagiste en particulier le grand blond il est désagréable pas accueillant un conseil ne choisissez pas les 5 ètoiles vous n'aurez pas mieux que les autres 3 ou 4
Séjour de 3 nuits en septembre 2023
Sura Hotels Management a répondu le 23 oct. 2023
Hello Dear GuestFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your kind comments have already been shared with our department heads to take the necessary actions accordingly.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,Hotel Management

10/10 – Excellent

Dalila

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel formidable. Jardin piscine spa et situation géographique. Nous avons séjourné 12 nuits dans cet hôtel. Je tiens à remercier avant tout CUNEYT qui a été d’une bienveillance extraordinaire du début à la fin. Une personne chaleureuse et respectueuse. Je reconnais les cinq étoiles en sa personne. Je reviendrai avec plaisir dans cet hôtel.
Séjour de 7 nuits en juillet 2023
surahotel a répondu le 10 août 2023
Dear DalilaFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards

10/10 – Excellent

Soufiyan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tout était parfait
Séjour de 2 nuits en septembre 2022
Sura Hotels Management a répondu le 17 sept. 2022
Dear Soufiyan, Thank you very much for choosing Sura Hagia Sophia Hotel. I am very happy to see that you enjoyed your stay with us.We are looking forward to welcoming you back soon. Kind regards, Sura Hotels Management

6/10 – Acceptable

Marie

Séjour de 5 nuits en août 2022
Hotel Management a répondu le 2 déc. 2022
Dear Marie,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia for sharing your kind comments with us. We are sorry to hear about the inconveniences you had. We will share your valuable feedbacks with our department heads and make sure it will not happen again. Looking forward to welcoming you back again at the beautiful Sura Hagia Sophia in near future.Kindest Regards,Hotel Management

4/10 – Médiocre

DACY

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel très mal entretenu. Les chambres sont sales. On sent une désorganisation générale. Le personnel est très aimable mais ne semble pas avoir des directives de son management. La vue de notre chambre donnait sur une cour sinistre avec un passage fréquent devant notre fenêtre de chambre. Aucun rangement possible dans la chambre. L’agencement n’est ni fonctionnel ni esthétique.
Séjour de 2 nuits en août 2022
Sura Hotels Management a répondu le 25 août 2022
Dear DACY,Reviews like this are always profoundly disturbing for us to read. We're actually aware that we are in the business of hospitality above all else and whenever a guest is this dissatisfied, it is an immediate concern for management. We sincerely apologize that your experience with us was disappointing. We pride ourselves on offering exceptional service to our guests and hope to have the opportunity to rectify the situation in the future.Thank you for sharing your opinions that will contribute to our development by taking your precious time, we will be happy to see you again at our hotel very soon. Kind Regards,Sura Hotels Management

6/10 – Acceptable

Adel

Séjour de 4 nuits en juillet 2022
Sura Hotels Management a répondu le 12 août 2022
Dear Valerie, Thank you for choosing Sura Hotels Hagia Sophia for your accommodation & sparing your precious time to rate us. Kind Regards, Sura Hotels Management

10/10 – Excellent

Sevengönül

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellente
Séjour de 6 nuits en avril 2022
Hotel Management a répondu le 22 déc. 2022
Dear Sevengönül,We are delighted to hear that you had a fabulous stay with us. We are very pleased to hear that it was an exceptional and memorable stay for you. Thank you very much for sharing your wonderful comments with us.Looking forward to welcoming you back again at the beautiful Sura Hagia Sophia in near future.Kindest Regards,

8/10 – Bien

Handan

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Propreté
Séjour pas mal. Les chambres ne sont pas très propres et les lits pas confortables.
Séjour de 4 nuits en mars 2022
Sura Hotels Management a répondu le 20 déc. 2022
Dear Guest,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown.We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We are pleased to hear that you enjoyed your stay in our hotel and especially mentioned our team.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,

10/10 – Excellent

Annis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Top
Séjour de 5 nuits en mars 2022
Sura Hotels Management a répondu le 4 avr. 2022
Dear Annis, First of all, we would like to thank you for choosing Sura Hagia Sophia Hotel for your accommodation. We need to receive our guests’ comments about their stay with us to improve our service quality in a better way constantly. We are very glad to hear that you have enjoyed our services during your stay. We assure you we are going to share your kind words with all our team members and we believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your kind thoughts with us. It is going to be a great pleasure for us to welcome you again to Sura Hagia Sophia Hotel in the nearest future. Best Regards

4/10 – Médiocre

HANAN ZAHER

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté, commodités
L’emplacement de l’hôtel est ce qui fait son point fort. Cependant, le service propreté est catastrophique: c’était très sale alors qu’en 2020 nous n’avions rien à redire. Mauvaise organisation entre la réception et la conciergerie et ce surtout le personnel du soir.
Séjour de 6 nuits en février 2022
Hotel Management a répondu le 23 déc. 2022
Dear Hanan,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We are very sorry for the inconvenience regarding the service at the reception . We will make sure they will not happen again on your next visit.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,

10/10 – Excellent

François

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2022
Sura Hotels Management a répondu le 20 déc. 2022
Dear Guest,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown.We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We are pleased to hear that you enjoyed your stay in our hotel and especially mentioned our team.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,

2/10 – Terrible

Sanaa

Horrible
Les gens là-bas ne traitent pas les réclamations, ma chambre c’était la 2409 apartir du 7h du matin un bruit horrible dans les colloires j’arrive pas a dormir, mauvaise odeur dans la douche , je ne reviens jamais a cette hôtel, c’était une mauvaise expérience, mais par contre le spa était vraiment très agréable les personnels à petits soins , l’accueil c’était magnifique toujours ils sont a l’écoute merci au superviseur du spa , jan , et tout l’équipe
Séjour de 3 nuits en octobre 2021
Sura Hotels Management a répondu le 23 déc. 2022
Dear Sana,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia for sharing your feedback with us. We apologize for the inconveniences you had during your stay. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We will share your kind comments with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you back in near future.Kindest Regards,

2/10 – Terrible

Mehmet

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Carnage
Horrible, j'ai attendu 2heures pour qu'on me donne une chambre de bonne qui était sale. Aucun remboursement car impossible de résider dans cette chambre
Séjour de 3 nuits en octobre 2021
Hotel Management a répondu le 23 déc. 2022
Dear Mehmet,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia for sharing your feedback with us. We apologize for the inconveniences you had during your stay. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We will share your kind comments with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you back in near future.Kindest Regards,

6/10 – Acceptable

Sulimen

Points forts : Propreté, état et installations de l’hébergement
Plus de 3h30 pour l’enregistrement. Dommage car le cadre et l’environnement de l’hôtel sont très bien, juste à côté de la Mosquée Bleue et le tram à proximité.
Séjour de 10 nuits en septembre 2021
Hotel Management a répondu le 23 déc. 2022
Dear Sulimen,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia for sharing your feedback with us. We apologize for the inconveniences you had during your stay. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We will share your kind comments with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you back in near future.Kindest Regards,

10/10 – Excellent

Audrey Noelle

Séjour de 5 nuits en août 2021
Hotel Management a répondu le 23 déc. 2022
Dear Audrey,First and foremost, we Sura Hagia Sophia would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown.We are very pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your kind experience regarding our beautiful property.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,

8/10 – Bien

Aatif

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en juillet 2021

10/10 – Excellent

CHEIKHOU

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellant hôtel
Bonjour, ayant séjourné dans cet hôtel, je tiens à vous dire que c’est l’un des meilleurs hotel sur Istanbul ( proximité lieux de cultes, restaurant, animations). L’hôtel est juste magnifique les chambres sont spacieuses et une vue sur la piscine et le jardin de l’hôtel. Le petit déjeuner est copieux et de qualité, avec des produits locaux( miel frais, beurre frais, semit ( pain turque avec du sesame). Je tiens à remercier tout le personnel à l’écoute particulièrement Mohamed ( service conciergerie) et burak et ramazan). Merci également à l’équipe du spa et son responsable et à
Séjour de 3 nuits en mai 2021
Sura Hotels Management a répondu le 29 mai 2021
Dear Cheikhou, We were delighted to read your kind comments following your recent stay at Sura Hagia Sophia Hotel, Istanbul, and to hear that you had such a memorable visit. Our team pride themselves on delivering the very highest levels of service to our guests and anticipate their every need. To hear we have achieved this is always so rewarding. We will have pleasure in sharing your comments with our team. We all look forward to welcoming you back again very soon to enjoy another wonderful experience at Sura Hagia Sophia Hotel, Istanbul. Best Regards,

4/10 – Médiocre

Radia Begum

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
There was several works being carried out around the building which we were not advised about which meant some areas of the hotel were off limit and at certain times very loud and unpleasant. We were unable to access the pool on our last day as back door was being replaced and no access. Building equipment was being stored in the courtyard which made it feel like a building site, instead of somewhere relaxing to sit. There was also work being carried out in the kitchen area and not really closed off properly. The waiters did not tend to us at breakfast and we had to ask for cutlery every day. Additional extras which were available to order for breakfast eg omelettes and pancakes were never explained to us, however we did see others with the items. The bathroom was old and could do with a renovation as you could see mold. I would definitely say this was not a 5 star hotel by any means. Maybe a 4 at a stretch.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

SARA

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool was beautiful and my Hamam experience and massage were wonderful. The room was super and the location was a must to be close to the Blu Mosque and Hagia Sofya!
Séjour de 4 nuits en mai 2024
Sura Hotels Management a répondu le 24 mai 2024
Dear SaraThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thanks a lot for describing your experience with the Hamam very beautifully. Thanks for the encouragement.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 – Bien

Aftab

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Centrally located with a few 100 meters from Aya Sofia, Blue Mosque and Topakpi Palace. Grand Bazar is 10 mins walking distance; no need to take the tram (which is pretty cheap). There are several eating places but prices are higher than if you move more towards the bridge that saperates the two parts of Istanbul. Small corridors and tiny lifts. We didn’t book breakfast as there are plenty of cheap places outside. I was on a boys trip with my son and despite the room being small compared to the rooms i have stayed in, we didn’t feel cramped. We found the staff to be nice and friendly. The AC was not working even when we closed the window as instructed so we slept with window open. We are muslim so we don’t mind being waken up with the sound of Azan (call to prayer)
Séjour de 3 nuits en mai 2024
Sura Hotels Management a répondu le 22 mai 2024
Dear AftabThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for praising our friendly staff. We hope to host you again beside the beautiful Site, I mean Aya Sophia.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

6/10 – Acceptable

Aamar

Voyage en groupe
Points forts : Propreté, service et personnel
The location and the service of the staff at the hotel was great. However the facilities of the hotel don’t match the price paid and the breakfast menu is very poor and basic, expected much better on the breakfast. Also renovation works were being carried out at the hotel which we were not made aware of prior to our arrival. Overall I would say it is a good hotel but not for the price you pay
Séjour de 4 nuits en mai 2024
Sura Hotels Management a répondu le 22 mai 2024
Dear AamarFirstly we really apologize to you for the inconvenience caused by the renovation procedure. . We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Also, thank you for praising the staff. They have done their duty and you have motivated them to be more encouraged.

6/10 – Acceptable

Yasmeen

Voyage en famille
Points forts : Service et personnel, commodités
We were disappointed with the property and had to change rooms twice. Webooked for 3 people as 1 king and 1 twin bed. But we got a roller bed instead. Daily cleaning was quite bad. Even the bed was not made right. There were people living under our room (not guests but employees) and they were very loud till 1-2 am that made us wake up and had to compain at that time. Huge pillar inside the room was very inconvenient. Overall it was not a good room. The location was excellent though.
Séjour de 6 nuits en mai 2024
Sura Hotels Management a répondu le 24 mai 2024
Dear YasmeenWe are so sorry for everything that happened and was not convenient and I inform the managers about your comments. But I am obliged to inform you that we have various types of rooms which are more spacious and comfortable. If you give us another chance to host you, we promise to create a very pleasant vacation for you.Sincerely YoursSura Hotels

10/10 – Excellent

Mariah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was very central in the Sultanahmet area, within a few minutes walking distance to main attractions like Hagia Sophia, Blue Mosque, Basilica Cistern etc. Also, it was only 2/3 minutes away from the closest tram station which is great. The hotel itself was very pleasant, clean and modern - the staff were very kind and attentive. Great variety for breakfast. Even though it was very central, it was quiet at nights and not too busy outside.
Séjour de 3 nuits en mai 2024
Sura Hotels Management a répondu le 15 mai 2024
Dear MariahThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for emphasizing the helpfulness of our staff and the quality of the breakfast and the cleanliness of our property. Thank you for motivating us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

10/10 – Excellent

Sajid

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Formerly helpful staff. Nice clean place to stay in. Very convenient to go to blue mosque Hagia Sophia and grand bazaar. The location was really good.
Séjour de 6 nuits en mai 2024
Sura Hotels Management a répondu le 15 mai 2024
Thank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 – Bien

Caridad

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bueno. En la recervacion aparece que el desayuno esta incluido y no es asi hay que pagar 20 euros por persona
Séjour de 6 nuits en avril 2024
Sura Hotels Management a répondu le 8 mai 2024
Dear CaridadThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Regarding the breakfast issue, I am obliged to inform you that breakfast reservation is always separate from the room. If the guest reserves the breakfast with the room, at the same time, there is special discount. In our website the whole information is available. I guess that you have not been informed well, and so there is a kind of misunderstanding.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

Rosario

Points forts : Propreté, commodités et état et installations de l’hébergement.
Excelente
Séjour de 4 nuits en avril 2024
Sura Hotels Management a répondu le 8 mai 2024
Dear RosarioThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

Zavida

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely hotel. Friendly and very helpful staff.Location was perfect . Close to all major attractions.Nice restaurants around. Will definitely come back
Séjour de 3 nuits en avril 2024
Sura Hotels Management a répondu le 2 mai 2024
Dear ZavidaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

10/10 – Excellent

Prathamesh Chandrashekhar

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome property very close to major attractions , Tram and dining options !
Séjour de 3 nuits en avril 2024
Sura Hotels Management a répondu le 2 mai 2024
Dear PrathameshThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

10/10 – Excellent

Marilyn, West Vancouver

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The shower floor was very slippery.
Séjour de 2 nuits en avril 2024
Sura Hotels Management a répondu le 2 mai 2024
Dear MarilynThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for commenting on the shower floor. We consider it. Thanks for helping us.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

spiros

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best location of the city.
Séjour de 4 nuits en avril 2024
Sura Hotels Management a répondu le 2 mai 2024
Dear SpirosThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

6/10 – Acceptable

Bill

Séjour de 2 nuits en avril 2024
Sura Hotels Management a répondu le 2 mai 2024
Dear BillThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We will be so grateful to you if you help us by explaining the details to see why you have not been fully satisfied. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 – Bien

Svenja

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Sura Hotels Management a répondu le 3 mai 2024
Dear SvenjaThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

Abdul

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fantastic location, easy walking distance from blue mosque and Hagia Sophia. Very modern hotel and good size rooms. Ideal for families. Hotel has a court yard, spa and small swimming pool. Breakfast selection not great but ok
Séjour de 6 nuits en avril 2024
Sura Hotels Management a répondu le 25 avr. 2024
Dear AbdulThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thank you for your nice comment on the beauty of our property. What you said about the breakfast will be considered.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

Kashif

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent place to stay for families with small children
Séjour de 4 nuits en avril 2024
Sura Hotels Management a répondu le 16 avr. 2024
Dear KashifThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

Muhammed

Voyage en famille
Points forts : Commodités
Very nice location. Highly recommend.
Séjour de 5 nuits en avril 2024
Sura Hotels Management a répondu le 16 avr. 2024
Dear MuhammedThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

Tanya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had a very spacious family room which and were able to check in early as we arrived very early that morning. The facilities were very clean and tasteful and a welcome escape from the crowded streets outside. We enjoyed our stay.
Séjour de 3 nuits en avril 2024
Sura Hotels Management a répondu le 16 avr. 2024
Dear TanyaThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your nice comments on the room and the staff and the cleanliness. You know this area is an ancient area and so the streets are narrow. and the area is noisy becuz it is alive. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

Shelly

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had the privilege of staying at the Sura Hagia Sophia Hotel in Istanbul, and it was an unforgettable experience! The hotel's location was perfect, with breathtaking views of the Hagia Sophia and the Blue Mosque. The staff were warm and welcoming, going above and beyond to ensure my stay was comfortable. The room was spacious and well-appointed, with a comfortable bed and modern amenities. Highly recommend Sura Hagia Sophia Hotel to anyone looking for an unforgettable stay in Istanbul 🇹🇷♥️
Sura Hotels Management a répondu le 25 avr. 2024
Dear ShellyThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Thank you for your really nice comments on our rooms and the facilities.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 – Bien

John

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location to see the main sights. Used the gym.and Haman. Nice rooms. Good 4 star hotel.
Séjour de 4 nuits en avril 2024
Sura Hotels Management a répondu le 10 avr. 2024
Dear JohnWe are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Your positive views about the Gym and Hamam and the Rooms make our hearts warm. Thank you for sharing your beautiful view. But what has been not very pleasant that you give us 4 stars ınstead of 5. If you inform us, you will help a lot. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

4/10 – Médiocre

Tara

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
I am 5”3 and when I show I kept hitting my arm on the ceiling. My boyfriend is 6”1 and he couldn’t even get in and out of the shower without bending over. We tried to ask to change rooms and they said there was nothing available. But I can see rooms available to book last min online. Definitely doesn’t feel like a 5 star hotel.
Séjour de 3 nuits en mars 2024
Sura Hotels Management a répondu le 3 avr. 2024
Dear TaraThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your feedback about your room. Your comments are very valuable to us as they help us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to make every stay as pleasant and memorable as possible by blending the charm and history of Istanbul with modern comfort and convenience. We look forward to welcoming you back in the future, perhaps to try one of our larger rooms for a different experience as you continue to explore the charming streets of this timeless city.Sincerely yours,Sura Hotels.

6/10 – Acceptable

Ibrahim

Voyage en famille
Sehr gute Lage!
Séjour de 6 nuits en mars 2024
Sura Hotels Management a répondu le 22 mars 2024
Dear IbrahimThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 – Excellent

faryaal

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is very nice and upscale, staff are lovely and the shisha onsite was very nice. Surrounding area for food and other amenities is extortion, they will always try to persuade you to sit and eat etc but I would advice to walk further out to find cheaper places to eat. Walking distance to tram, very easy to use with railkart card (1 card can be used between a few people), walking distances to mosques and other attractions or 1/2 stops away from the centre; 1/2 stops either side of the sultanahmet tram stop is cheaper than the area where the hotel is. Bathroom within the room could do with updating, not exactly 5*. Bed was extremely comfy, a lot of extra pillows and can request different types, rooms were cleaned everyday with fresh water bottle supplied. Bring a fire stick for the TV! HDMI slots available to watch your own stuff etc. overall, lovely hotel in a very busy location with plenty to do and see around you within walking distance
Séjour de 4 nuits en février 2024
Sura Hotels Management a répondu le 20 mars 2024
Dear FaryaalThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. All your views are considered and thank you for your detailed information.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.