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Reviews of Best Western Plus Sugar Land/Stafford

2.5 out of 5
Best Western Plus Sugar Land/Stafford
14444 Southwest Fwy, Sugar Land, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 164 reviews" "
Rating 8 - Good. 32 out of 164 reviews" "
Rating 6 - Okay. 14 out of 164 reviews" "
Rating 4 - Poor. 4 out of 164 reviews" "
Rating 2 - Terrible. 5 out of 164 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and pillows. Great free breakfast options. Facility felt safe and was clean. Convenient to the highway. I was very impressed, especially for the price.
Stayed 1 night in May 2024

10/10 Excellent

Arely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated rooms. Nice area.
Stayed 3 nights in May 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
No info on dining near hotel. Only breakfast available and items to purchase from front desk. AC was noisy
Stayed 2 nights in May 2024

10/10 Excellent

Marizela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness and the safety
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Samantha

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 27, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Mariel, Little Elm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great free breakfast. Nice and clean bedrooms. Easy access
Stayed 2 nights in May 2024
Response from Sophia CSR on May 27, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Sophia CSR on May 27, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Natisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of cameras, which made it feel safe. Free breakfast is always a bonus!
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 23, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Soiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was so accommodating, we really enjoyed our stay here. It was also very clean and quiet
Response from Sophia CSR on May 23, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Ukamaka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing. I book for king large suit, getting there I was give king small suit
Stayed 3 nights in Mar 2024
Response from Sophia CSR on May 23, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Nolan, Tacoma

Liked: Cleanliness, property conditions & facilities
I didn’t like the 35$ check in early fee for literally being there an hour Ana half early …
Stayed 2 nights in May 2024
Response from Sophia CSR on May 23, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jacobo

Travelled with family, Business traveller
Liked: Amenities
Is a good experience te personal is so good and the installation are in excellent condition
Stayed 1 night in May 2024
Response from Sophia CSR on May 23, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Artem, Searcy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms after renovation, small but quite cozy, breakfasts are normal, the only disadvantage is a loud air conditioner perhaps it is us got such a room, we did not change it because of this. In general, a great hotel for the money.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay for affordable price. Have been here several times and it’s always so quiet and seems like no one else is here . Front desk is always nice and their breakfast is great Every time.
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean bed to rest in.
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Zafer

Travelled with family
Liked: Cleanliness, staff & service
The hotel is old and looks to have been renovated. But I was not pleased with the fact that the bathroom was curtained and the air conditioner was noisy. Cleanliness was not bad.
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that the cleanliness was satisfactory during your stay. However, we apologize for any inconvenience caused by the bathroom being curtained and the noisy air conditioner. Your comments are valuable to us, and we will take them into consideration as we continue to improve our facilities and amenities. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your understanding.

10/10 Excellent

Cathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay!
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & enjoyed, close to financial center
Response from Sophia CSR on May 17, 2024
Dear Guest,We're delighted to hear that you found our hotel very clean and enjoyed your stay. Being close to the financial center is definitely a plus! If there's anything else we can assist you with or if you have any suggestions for improvement, please feel free to let us know. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great only issue was the phone chargers did not work
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,We're thrilled to hear that you had a great experience during your stay! We apologize for the inconvenience with the phone chargers not working. Your feedback is valuable to us, and we'll ensure that this issue is addressed promptly. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We hope to have the opportunity to welcome you back in the future!

4/10 Poor

Eunice

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, staff is friendly and helpful. Usually hotel breakfasts are not that great, but this hotel provided a very good breakfast. Will definitely book again!
Stayed 3 nights in Apr 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 Poor

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The water pressure in the shower , was to low .. terrible... omg .. hated it
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 27, 2024
Dear Chris,Thank you for completing a review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Khaled

Stayed 1 night in Apr 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Scott

Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean hotel
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Darrin

Stayed 1 night in Apr 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be going back for sure.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 13, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here with my husband and baby, great breakfast
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Bernadette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect - near shopping areas, restaurants, hospital, etc. and freeway access.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was very comfortable. I enjoyed the hot breakfast and the staff was friendly and welcoming.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Teri D

Liked: Property conditions & facilities
No
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 30, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 30, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Janae', Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for spring break breakfast was great. Staff was friendly and professional. Enjoyed our 2 night stay.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Tiger-Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and peaceful
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Leizel

Liked: Cleanliness, staff & service, property conditions & facilities
close to seafood city supermarket!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall great stay, only downside was the fact that the bathroom did not have a fan. Which was a downside but did not ruin my stay. Staff were friendly and helpful.
Stayed 7 nights in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,We are happy to see this 5- star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Amy

Travelled with family, Business traveller
Liked: Amenities
What a great hotel!! ⭐️⭐️⭐️⭐️⭐️ Supee clean and bed is so comfy. Highly recommend!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 28, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

amanda

Stayed 20 nights in Feb 2024
Response from Staff on Mar 28, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Sahithi

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, accessible and clean!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Malinda

Travelled with group
Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

10/10 Excellent

Anndrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!!!!
Stayed 9 nights in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Daydron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful weather!
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.